Parking very expensive.

Marvellous location right opposite the castle.

Stayed in May 2024

nothing

excellent location, superb breakfast (gluten free) room was upgraded on arrival by ourselves. Overall a great place to stay, excellent location in the heart of Windsor. Easy walk from the train station to hotel.

Stayed in May 2024

Suite was small

Location

Stayed in May 2024

Castle view

Very friendly staff but no castle view

Stayed in April 2024

air con did not seem to work

Stayed in May 2024

Nothing everything was good

Breakfast was exceptional It was close to the things we liked

Stayed in May 2024

We would have liked more instructions about how to get to the car park, and what to do once there. Maybe warn people there is scaffolding, as you can't see the name of the hotel easily in the car.

Location was perfect for what we wanted to do.

Stayed in May 2024

Breakfast was ok been in the past and was much better previously.

Stayed in March 2024

No car parking, but Windsor is a bit of a nightmare for parking. The staff couldn't have been more helpful in getting us to the municipal car parks though.

Fantastic location, lovely clean and modern hotel. A stones throw from the castle gates and town centre. Breakfast was good. Really nice hotel, I would stay here again. Staff were fantastic and incredibly happy and keen to help

Stayed in March 2024

There was scaffolding covering the whole front of the property, which I was not informed about until the day before arrival. This blocked the views of the castle. The parking system is frustrating. There is an option to park your car underneath the hotel costing £40 per night. Your car key is handed to the concierge who then gives you a ticket at the reception. When you want to take your car out of the garage you have to go to the reception to pick up your keys, then wait for the concierge to meet you down in the garage before you can leave. Twice I needed the car and both times I had to ring reception after waiting for 10 & 15 minutes at the barrier to leave. The room was clean and comfortable, but a little shabby in the bathroom area. Our blind was broken and unusable.

The location was perfect, opposite Windsor castle, close to the town and The Ivy restaurant.

Stayed in May 2024

No coffee machine in one of the rooms, I would also have liked a larger selection of bathroom toiletries. Could not work the AC at all. Car park is extremely awkward to find, quite stressful actually, but the staff were very helpful.

The rooms were fine, a little dusty. complimentary water a nice touch. Staff were lovely, very helpful. Location is amazing, literally across the road from the castle.

Stayed in April 2024

Room was nice, breakfast is great. Location is great.

Stayed in May 2024

Warning of scaffolding over the front of the hotel would have helped. Room not getting cleaned until 4pm and only after twice chasing. Didn't appreciate the concierge taking an Asian lady to task loudly and publicly over confusion with her booking. (The same concierge told me that the hotel have until 5pm to clean the rooms!)

Location is perfect. Hotel was quite modern inside and the bar staff were friendly.

Stayed in May 2024

There was no view plus the scaffolding that could not be help as repair was going on. The car park was difficult to find st first

The location was excellent Breakfast was very good , there was different choice. To be fair other than the size of the room for two which was. Small it was good I did not get to spend the two nights paid for had to leave to have an eye surgery

Stayed in May 2024

The room was a little dark. Bathroom ceiling had peeling paint on the ceiling.

Loved the location

Stayed in May 2024

The restaurant was expensive and the menu limited.

Location was perfect, staff were very friendly and helpful.

Stayed in May 2024

Lighting in room was slightly to dull

Amazing hotel Great location Great staff

Stayed in May 2024

Looked a bit tired . Our room had a fan outside which made a noise 24/7

The location . Staff very good and friendly.

Stayed in May 2024

We had difficulty finding the hotel because of the scaffolding that was up at the time.we stayed. One of the rooms we had booked didn't have a second comfortable chair even though it was a double room.

We were attending an event at Windsor Castle and the location couldn't have been better. The parking was expensive but the concierge was lovely and very flexible about the time when we needed to leave. The breakfast was excellent.

Stayed in May 2024

Breakfast excellent

Stayed in May 2024

When we arrived we had to be dropped off at the rear of the building as we were arriving by private car. The confusion arose when we requested help to get our luggage upstairs (we were told the door was locked to the lift, but as it turns out it was not). We waited for 10 minutes when I finally walked thru a retail store next door to get to front entry. Better signage would have been appreciated along with more help.

Location was excellent!! So close to Windsor Castle! We walked to dinner at The Boatman and it was an easy walk (dinner was superb!).

Stayed in April 2024

Due to issues with a hotel next door, I ended up cancelling and booking at the Macdonald. Within 10 minutes of checking in they had the child bed brought up and made.

Stayed in May 2024

Price

The room was very small, but the beds were comfortable. The price way exceeded the room!!!

Stayed in May 2024

Was a little disappointed with the reception staff no way near as helpful as the first time we stayed. But saying that the concierge staff made up for that.

Property was amazing and clean and nice and central and second time staying and will be definitely staying again. The concierge staff were amazing and very helpful nothing to much trouble for them

Stayed in April 2024