23 High Street, Windsor, SL4 1LH, United Kingdom
#4 of 13 hotels in Windsor
Guests' ChoiceBased on 4222 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
9.7
Facilities
8.5
Staff
8.9
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 13 May 2024
Michelle
United StatesRoom was nice, breakfast is great. Location is great.
Stayed in May 2024
Reviewed: 13 May 2024
Nigel
United KingdomWarning of scaffolding over the front of the hotel would have helped. Room not getting cleaned until 4pm and only after twice chasing. Didn't appreciate the concierge taking an Asian lady to task loudly and publicly over confusion with her booking. (The same concierge told me that the hotel have until 5pm to clean the rooms!)
Location is perfect. Hotel was quite modern inside and the bar staff were friendly.
Stayed in May 2024
Reviewed: 13 May 2024
Anderson
United KingdomThere was no view plus the scaffolding that could not be help as repair was going on. The car park was difficult to find st first
The location was excellent Breakfast was very good , there was different choice. To be fair other than the size of the room for two which was. Small it was good I did not get to spend the two nights paid for had to leave to have an eye surgery
Stayed in May 2024
Reviewed: 13 May 2024
Olga
United KingdomThe room was a little dark. Bathroom ceiling had peeling paint on the ceiling.
Loved the location
Stayed in May 2024
Reviewed: 12 May 2024
Barry
United KingdomThe restaurant was expensive and the menu limited.
Location was perfect, staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 12 May 2024
Antony
United KingdomLighting in room was slightly to dull
Amazing hotel Great location Great staff
Stayed in May 2024
Reviewed: 9 May 2024
Tracey
United KingdomLooked a bit tired . Our room had a fan outside which made a noise 24/7
The location . Staff very good and friendly.
Stayed in May 2024
Reviewed: 9 May 2024
Ceri
United KingdomWe had difficulty finding the hotel because of the scaffolding that was up at the time.we stayed. One of the rooms we had booked didn't have a second comfortable chair even though it was a double room.
We were attending an event at Windsor Castle and the location couldn't have been better. The parking was expensive but the concierge was lovely and very flexible about the time when we needed to leave. The breakfast was excellent.
Stayed in May 2024
Reviewed: 8 May 2024
Anderson
United KingdomBreakfast excellent
Stayed in May 2024
Reviewed: 7 May 2024
Amanda
United StatesWhen we arrived we had to be dropped off at the rear of the building as we were arriving by private car. The confusion arose when we requested help to get our luggage upstairs (we were told the door was locked to the lift, but as it turns out it was not). We waited for 10 minutes when I finally walked thru a retail store next door to get to front entry. Better signage would have been appreciated along with more help.
Location was excellent!! So close to Windsor Castle! We walked to dinner at The Boatman and it was an easy walk (dinner was superb!).
Stayed in April 2024
Reviewed: 7 May 2024
Dean
United KingdomDue to issues with a hotel next door, I ended up cancelling and booking at the Macdonald. Within 10 minutes of checking in they had the child bed brought up and made.
Stayed in May 2024
Reviewed: 5 May 2024
Jane
IrelandPrice
The room was very small, but the beds were comfortable. The price way exceeded the room!!!
Stayed in May 2024
Reviewed: 4 May 2024
Steven
United KingdomWas a little disappointed with the reception staff no way near as helpful as the first time we stayed. But saying that the concierge staff made up for that.
Property was amazing and clean and nice and central and second time staying and will be definitely staying again. The concierge staff were amazing and very helpful nothing to much trouble for them
Stayed in April 2024
Reviewed: 3 May 2024
Debbie
United KingdomWould have liked better selection of toiletries in bathroom & maybe robes .Restaurant not much choice & felt quality of steak poor.
Bedroom was roomy & very comfortable,bed was lovely,only downside was view (room 317)
Stayed in May 2024
Reviewed: 2 May 2024
Rebecca
United KingdomWhy did you have to pay extra for some breakfast items . Also why no fresh juices? M
Within walking difference of the castle ,restaurant and shops
Stayed in May 2024
Reviewed: 2 May 2024
Geoffrey
United KingdomBreakfast very good
Stayed in April 2024
Reviewed: 2 May 2024
Chris
United KingdomExcellent location
Stayed in April 2024
Reviewed: 2 May 2024
David
AustraliaOnly upon booking in were we informed the room we paid extra for (with views) had scaffolding obliterating the view. That was disappointing. Whilst out if their control we would appreciate being told prior to paying extra.
Great atmosphere, lovely rooms. Great location nice facilities
Stayed in April 2024
Reviewed: 1 May 2024
Keith
AustraliaNo fridge in the room, only a cooler that is no real benefit. There is no phone charging point in the rooms. Poorly lit areas for coffee making.
Fantastic breakfast. Very friendly staff and extremely helpful with everything. 👍
Stayed in April 2024
Reviewed: 1 May 2024
Rachele
United KingdomBath quite high so difficult to step into. Parking very expensive.
Comfortable spacious room and good bathroom. Concierge staff absolutely lovely.
Stayed in April 2024
Reviewed: 30 April 2024
Les
United Kingdom£39/night parking
Excellent location. Clean comfy room. Good breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Andrew
United KingdomPoor service when I arrived waited over 10mins for a receptionist to come out of the back office
Good location
Stayed in April 2024
Reviewed: 28 April 2024
Neil
United KingdomCost of parking. Cooked breakfast no tomatoes. No alternative to butter. Bed was uncomfortable, did not sleep well.
Location
Stayed in April 2024
Reviewed: 28 April 2024
Yvonne
United KingdomBeing woken at 2.30am by the hotel emptying all its glass bottles into the bins under my bedroom window!!!
Great location Excellent buffet breakfast and very comfortable bed
Stayed in April 2024
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