The room was generally great, not that big but given that the location smack in the centre it was fine. Bigger than a budget hotel. The only gripe was that the bathroom had underfloor heating which was set far too hot and there was no way of turning it off. We normally love underfloor heating but it was too much, and we somewhat ridiculously needed the aircon on in the room to counteract it. We informed reception but there didn't seem to be anything they could do about it, no settings they could alter either. Fix that one thing, and all good.

Fabulous location for those (like us) travelling by train. I think 25m from the entrance to Waverley station? And unlike other cities, the station is in the nice historic part. Walk out the door of the hotel and head straight up to the stairs (there are lots in Edinburgh!) to the Royal Mile and castle above you. Really great.

Stayed in May 2024

Our room had no window. But everything else was so amazing I didn’t care. We would go back in a heartbeat

Amazing location across the street from the train station and one block from High Street

Stayed in May 2024

Our Cozy Double view (out of a small window) was a brick wall of the steps running parallel

Great hotel, quirky, clean, great decor and in a brilliant location

Stayed in May 2024

Very nice the champagne at check-in! Very nice employees!

Stayed in May 2024

Great location and value. Rooms were very comfortable and clean.

Stayed in April 2024

Location, staff, breakfast.

Stayed in May 2024

Nothing!

Perfect place to stay for an overnighter in Edinburgh! The staff were friendly and attentive, the location was great, and the room had everything you might need. There was also a fantastic mini bar!

Stayed in May 2024

the complmentary snake and drink in the room is also a good experience of Scotland culture. That is very sweet. People are su nice. I would recommmend friends to stay at this hotel while in Edinburgh or other hotel in the Carlton group.

Stayed in April 2024

Nothing

We travelled by train, and when we came out of the station, the hotel was standing right in front of us. Such a convenient place! When we checked in, we were offered a glass of champagne at the reception! After a long journey, this was so welcoming. The room was spacious, comfortable and stylish. We chose this hotel because of the convenient location for the train station, but there is certainly more than that.

Stayed in April 2024

Not applicable

Great location, and a reception that offers glorious views on Edinburgh. The rooms are well decorated and large with « zen » style. Bed a really comfortable for the category. Feels more like a business 5 star than a plain 4 star. The personal was really kind as well

Stayed in March 2024

Room was a bit stuffy

Great location lovely room

Stayed in May 2024

champagne for breakfast - obviously included in the overall cost but unnecessary!

location staff view from restaurant

Stayed in April 2024

We had workman in adjacent building that could see directly in our room.

Location was excellent. Short stroll from Waverley Station.Situated between both old town and new. Excellent views of new Edinburgh from restaurant dining rooms. Beds were comfy. Staff were professional and helpful.

Stayed in April 2024

Mini bar content and being complimentary

Stayed in April 2024

I liked everything, with perhaps the exception of having tradesmen in the next building being able to look directly into our room. We kept the blinds closed during our stay.

Location was great, adjacent to Waverley Station. Central location to both old and new towns. Beds were very comfy and rooms very well appointed. Reception and dining staff were very friendly and helpful. A request to do something special for my daughter’s birthday was effortlessly accommodated.

Stayed in April 2024

There’s really nothing to dislike this place.

We like this property so much.Our room was the Vista (great view of Balmoral Hotel) clean and staff were so helpful and friendly. The room has great emenities like steamer, Dyson hair dryer and more. And it’s so close to everything. Very convenient to Old and New Towns. I would definitely stay here again when I go back to Edinburgh in the near future. Highly, highly recommend this place.

Stayed in April 2024

The only thing bad I could say was that there was a smell coming from the shower area and shower head on the ceiling. This could be that it doesn’t get used often. We didn’t use it as it wasn’t great but the shower generally is good. We were happy with using the other shower head.

The hotel is great. It was our second time staying and this hotel will always be our place to stay whenever we come to Edinburgh. Everything works well. Great location right by the station and city. Breakfast was tasty and there was a lot of choice. Staff are very friendly and accommodating. Love that the room provides a Dyson hair dryer.

Stayed in March 2024

The location was really great and the staff was extremely kind as well. The room was very cozy and well equipped. The only thing that wasn’t so great was, that there were no windows in my room. It was very little sunlight that got threw a door to a backyard. Unfortunately i could not open the door. Everything else was great! 👍

Stayed in April 2024

Nothing , Everything was Great

Location & Approach was easy . Right in the Middle of Old Town

Stayed in April 2024

Bar was very busy and recommend booking a table in good time Breakfast was also very busy and did not get all that was ordered, the 2 staff worked very hard but they had too much to deal with in my opinion

Location was great Nice bar area Room bigger than expected

Stayed in April 2024

Maybe a little better more selection on breakfast menu but that doesn’t really take anything away from my experience

Great location and very friendly staff

Stayed in April 2024

Room was spacious and the snacks/drinks in the fridge were a nice touch.

Stayed in March 2024

The price is expensive, if only they would drop it down a bit!

We absolutely loved our room in Market Street, the room was spacious and the beds were comfortable. The interior design of the room was also very nice. The location is also great, the bus stop which takes you straight to and from the airport is a 7 min walk from the hotel.

Stayed in April 2024

Big room, modern and clean

Stayed in March 2024