Discovered that the East Cliff lift had gone. so did not go to the beach!

Dinner and breakfast up to expectation. Room 111 was comfortable. Everything worked.

Stayed in April 2024

I didn’t like that they didn’t have spa

Was great relaxing, the location is great .

Stayed in April 2024

Restaurant not easily accessible. Pints expensive. Mold in bathroom. Bathroom fixtures could’ve been cleaner. TV too small.

The restaurant was not open for breakfast. I could get a breakfast bapp. Food and drinks at bar were pricey. Location was great. Access to beach was easy.

Stayed in April 2024

I booked two rooms and asked for them to be next to each other. I received an email to say my request was accepted, but when I booked in the hotel, the rooms were in different corridors.

Inside the hotel is clean and tidy. Good location and value for your money.

Stayed in April 2024

The location was good.

Stayed in April 2024

dinner in the restaurant was excellent and the choice was very good.

Stayed in April 2024

The location, close to beach & town. Staff were friendly & helpful. Was clean and well maintained

Stayed in March 2024

Bathroom needed a little tlc. Every time the door was opened the ceiling vent made a loud noise. Broken chair on balcony, although this was changed on request.

Excellent location, helpful restaurant manager, good food. Reliable wifi.

Stayed in April 2024

All good

Great location and nice room. Lovely breakfast buffet.

Stayed in March 2024

If I had to be picky, it might be the fact that our hotel door had a massive chunk of wood missing from the bottom of the door.

The view from the room was great! Staff were friendly, the room was nice plenty of space and the breakfast was good.

Stayed in March 2024

Room 328 and bathroom was a bit small - but only 1 night so not an issue Hotel is tired in places but being refurbished. I/d be happy to return

Location and seaview room on 3rd floor was excellent. Staff were very helpful. Car parking on site was excellent. Easy walking to most major sites in Bournemouth

Stayed in March 2024

N/A

It was close to the center.

Stayed in March 2024

Breakfast was not good, bad value for money.

Clean

Stayed in March 2024

The staff were very friendly but didn’t have much of a clue when I went to the front desk as pointed out by a sign “ask at front desk” we saw a dog wash station for dogs paws and felt to be polite and wash her feet before walking dirty sandy/muddy paws through the hotel lobby. A young girl asked one member of staff out back who said ask management she radioed over to manger and he came out he also said oh I saw the sign but don’t have a clue I’ll ask another manager I stood there waiting for him to return and no return I walk out the front and there he was doing something by the pool clearly escaped the question. We come to check out at the end not realising we had to pay for parking we didn’t see this on the booking description and felt with paying money to stay the parking shouldn’t of cost us £15 per night to have a car sitting there it should of been told to us whilst checking in so we would of chosen not to park there. Yet I go to toilet after to see a sign at the back of the door “free parking when you book with us” for why isit I pay to park if I don’t doesn’t make any sense.

The hotel is in a great location, is very dog friendly and made us feel very welcome to have our dog with us. Our room was very good, very comtable bed and lovely sea view.

Stayed in March 2024

To be told parking was an extra £15.

Stayed in March 2024

It was noisy, from the room above and people in the hallway in the middle of night.

Room had a balcony and nice view. Good size fridge was in the room as well.

Stayed in March 2024

Na

The bed was super comfy and the staff were really helpful the location is perfect too

Stayed in March 2024

Some areas of the hotel were a little tatty but that didn't affect our enjoyment and renovations are planned and the cleaning in the bathroom wasn't great. Room was large enough for our needs. If we'd stayed longer would have preferred larger space

Staff were amazing, food was good, lounge area was inviting and comfortable, location was great, bed was very comfortable. Our weekend event was fabulous

Stayed in March 2024

There was mould in the bathroom which could easily be removed and LOTS of dust on the carpet near the headboard of the bed which again could be easily removed but this didn’t ruin our stay

Very large room. Really friendly staff. Close to everything. Definitely stay again.

Stayed in March 2024

Lovely hotel; Bar staff, Reception staff excellent

Stayed in March 2024

Noisy fridge

Great view and comfy bed

Stayed in March 2024

The shower in our room could do with a new shower head, water was leaking from it at each point. This was the only negative.

Very friendly, helpful people on reception, breakfast room and bar. Hotel in a good location. Room was comfortable and a nice size. Toiletries used were nice. Like the fact it is dog friendly and the little touches, we plan to come back with our dog. Unfortunately due to the time of year the pool was closed.

Stayed in March 2024

Shower worked fine but needed renovating or a deep clean

Great location, spacious room, comfortable bed

Stayed in March 2024

Pricey restraint meals

Stayed in February 2024