Albany Street, London, NW1 3UP, United Kingdom
#502 of 1,017 hotels in London
Guests' ChoiceBased on 1934 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.2
Staff
8.4
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 27 May 2024
Jonathan
United KingdomVery easy check in, we checked in after the FA Cup Final around 8 pm wasn’t an issue. Check out was 12 pm (ideal), the hotel allows you to store your bags after check out.
Stayed in May 2024
Reviewed: 26 May 2024
Cathy
United KingdomNothing!
Very spacious and clean. Helpful staff. Delicious breakfast.
Stayed in May 2024
Reviewed: 23 May 2024
Gillian
United KingdomLifts are a bit annoying
Great location for access to Harley Street as we were travelling for an appointment . We were upgraded to have access to the level which was a lot of fun!
Stayed in May 2024
Reviewed: 23 May 2024
Ronald
United StatesTough traffic pattern in front
Location to transit
Stayed in May 2024
Reviewed: 20 May 2024
Sarah
AustraliaBeds was very firm and felt old. No exhaust fan in the bathroom and because of this we set the smoke alarm off one night although we had our window open at all times. No robes provided. Lifts weren't secure so anyone could access any floor of the building at anytime.
Rooms were spacious, location was amazing. Modern hotel. Most staff were lovely.
Stayed in May 2024
Reviewed: 19 May 2024
Francine
United KingdomNothing
This is the second time this year we stayed at Melia White House, the hotel is in a fantastic location. Hotel was clean, room was lovely and staff were very friendly and helpful. The level lounge was great and would highly recommend.
Stayed in May 2024
Reviewed: 19 May 2024
Andrew
United Kingdomroom very small and air conditioning not working
great location
Stayed in March 2024
Reviewed: 17 May 2024
Niti
NetherlandsCheck in process takes time
Stayed in February 2024
Reviewed: 15 May 2024
Paul
United KingdomThe food in the evening restaurant was really terrible and I couldn’t eat the choice I made. One of our friends had a chicken meal and it was quite cold
Lovely rooms and excellent location. Great breakfast choice and the quality was fabulous.
Stayed in May 2024
Reviewed: 14 May 2024
Adam
HungaryThe proffesional helpfulness of Sebastian at the reception
Stayed in May 2024
Reviewed: 6 May 2024
Raymond
United KingdomThe room was small
Location
Stayed in May 2024
Reviewed: 5 May 2024
Arthur
BrazilThe bathroom door was made of fluted glass probably, and we've considered it a bit indiscrete. Nothing that harmed the overall experience, though.
Very good experience, we liked the room, the bed was big and comfortable, breakfast with many different / local options, near important underground stations and touristic locations.
Stayed in April 2024
Reviewed: 2 May 2024
Campbell
United KingdomBest ever!
Stayed in April 2024
Reviewed: 1 May 2024
Sadie
United KingdomCheap coffee in the room Staff not massively friendly
Location
Stayed in April 2024
Reviewed: 1 May 2024
Ben
United KingdomQuilts were too small for the bed. Feather mattress topper allowed the feather bones to poke through which was a little uncomfortable, but definitely not a desl breaker.
Location and room decor.
Stayed in April 2024
Reviewed: 30 April 2024
Brandon
South AfricaAircon rubbish, very noisy, cheap linen
Location and staff
Stayed in April 2024
Reviewed: 30 April 2024
Janette
IrelandThe mattress was lumpy and needs replacing. False fire alarm went off during our stay (understand these things happen) however, I phoned reception twice to see if all was in order and was cut off twice without speaking to someone so felt there was a very little communication as to what was happening, hence, we got up earlier than we intended.
The staff in the restaurant and breakfast area are excellent very well trained and good at their job. The buffet breakfast was very good with a great choice of food. The cleanliness of the hotel is very good
Stayed in April 2024
Reviewed: 29 April 2024
Intesar
United KingdomThere was a cockroach and the bathroom water would leak into the bedroom
It was very spacious. Good size bathroom and bed. Breakfast is amazing with a good selection.
Stayed in April 2024
Reviewed: 28 April 2024
Liza
SwitzerlandThe bar experience was a bust. We had gone down to get a few snacks and a drink, and the whole experience was very confusing. We couldn’t tell whether it was table service or if we had to go up to the bar. At some point, I waited at the bar while my bf waited at a table, and neither of us were served or paid any attention to for a good 15 minutes. They seemed understaffed and distracted. We eventually just left, since it was pretty clear no one was going to serve us.
Nice, modern rooms and friendly staff.
Stayed in April 2024
Reviewed: 26 April 2024
Luis
MexicoElevator service a little slow. My son is allergic to detergents and the pillowcase he brought with him was lost by the cleaning staff.
In general a good hotel, located near the central area of London but at the same time in a quiet area. Good attention from the staff. Renovated, clean and comfortable rooms. One room was a good size, but the other was a little small. Reasonable price by London standards.
Stayed in April 2024
Reviewed: 24 April 2024
Kevin
IrelandRoom was small. Glass wall between shower and beds not great when sharing with friends.
Good location. Nice friendly staff
Stayed in April 2024
Reviewed: 23 April 2024
Maria
GreeceThere was no proper lobby
The amenities (Rituals)
Stayed in April 2024
Reviewed: 19 April 2024
Patricia
IrelandNoisy guests. Walls between rooms too thin
Convenient location. Friendly and efficient staff. Fantastic breakfast selection in Level.
Stayed in April 2024
Reviewed: 18 April 2024
David
United KingdomRoom was small. Light entering in the room even with blinds closed down.
All was ok. They did give me access to Lounge at The Level so I could take some bites after a long day. Thanks
Stayed in April 2024
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