The breakfast was,quite poor for the money. Lots of things run out and we kept having to ask for things. Our room although lovely and big was on the main road and was very noisy

The upgrade was lovely, room was big

Stayed in February 2024

Above

The hotel supported our needs. We didn't request a quiet room but wish we had as neighbouring guests were noisy and we had to ask reception to turn off music during night.

Stayed in February 2024

The parking was NOT good. I was travelling with a disabled person and of the two disabled parking spaces, one was occupied by a skip and the other by a pickup truck without a disabled badge. The staff seems unconcerned with this which is rather dissapointing.

The hotel was well presented and the bed was comfortable. The breakfast was very nice although a little over priced at £16.50 for what was on offer.

Stayed in February 2024

I had to pay extra for breakfast.

The room was comfortable and conveniently situated near Central Station.

Stayed in February 2024

No drawers to put underwear away in

Central so easy reach of everything

Stayed in February 2024

The paintwork in the bathroom - door and side of bath especially - was very worn. There was a fair old noise from the back of the building so having the window open wasn’t really an option. I think it also needs fixing.

Location, nearly opposite Exeter Central, was perfect. Decent tea and coffee supplies were provided and the room was warm during the stay. Though I didn’t require it, 12pm check-out was nice. The hotel is within easy walking distance of the wonderful cathedral and environs as well as the shops.

Stayed in February 2024

Had to change rooms as there was hair on the duvet and inside the bed!they did apologise and change our room straight away but it was very off putting

Location was so close to everything.breakfast was good and staff were friendly.

Stayed in February 2024

The room didnt have any air-conditioning and was front facing, so when we opened the windows the street noise was really loud! Apart from that the room was spacious and well furnished just a bit too hot!!!

The staff at reception were excessively accomodating both during check-in and check-out...

Stayed in February 2024

Close to city centre

Stayed in February 2024

We were woken up twice before 9am by housekeeping and the floor was incredibly creaky in our room.

Receptionist was lovely, extremely clean accommodation that was very comfortable and convenient. I’d stay here again.

Stayed in February 2024

Upgrade room ,the interiors & breakfast - great location for the City centre & train stations

Stayed in February 2024

The location of the hotel

Stayed in February 2024

Situated in the centre of Exeter with it's own parking made our stay extremely easy and convenient.

Stayed in January 2024

Beware interconnecting rooms! Although the door is locked you can hear every word from the people next door. The man decided to ring his wife at 6.30 am and immediately woke me up as he started to speak. Frightening as he sounded to be right next to me.

Lovely traditional hotel directly opposite the station. Very convenient for city centre. Big spacious lounge. Nice dining room.

Stayed in January 2024

My only downfall to our stay was the room was not very clean, our shower hadn’t been cleaned from the last visitor along with hairs all in the bathroom and marks on the bedsheets.

Location of the property was lovely, right in the heart of the city with everything on your doorstep.

Stayed in January 2024

Luke warm welcome, feels tired and unloved.

Grand building,

Stayed in January 2024

Couldn’t change the temperature of the room

Close to city center

Stayed in January 2024

Breakfast was a little thin on choice

Very comfortable and warm, room was clean and fresh feeling but common parts had heritage which felt appropriate

Stayed in January 2024

The car park is to small and you should be able to reserve a space. Plus they charge extra £12!

Great location, good value for money

Stayed in January 2024

Really old tv with only freeview and not compatible with any smart devices, with a really annoying, broken battery compartment. There was only two caffeinated pods in the box to use for the Nespresso machine the other two were decaf. I don’t drink decaf, it’s pointless and so I asked the receptionist to change it to four caffeinated so that my fiancée and I could make the most of the machine we’d paid extra to have, giving that I paid for the privilege room. When we got back from our day out they got it wrong and gave me four decaf pods instead. So I had to go down to reception again to get them to give me four of the pods I requested. This was pretty annoying due to the lift being broken. Another thing that we didn’t like was that there was only one robe in the hotel room…when it was a room booked for two people. When I asked the man at reception for another one to be added to our room, he said they don’t offer that, and that it’s only “one per room”. This didn’t sit well with me as like I said before we’d paid for a privilege room but couldn’t see where the extra money went. So when we came back from town I asked the now female receptionist (who was lovely might I add and very friendly and funny) she said “yeah no problem I’ll sort it for you.” So I think communication on rules and regulations for staff needs to be re-looked at. And when we arrived on the first night, the shower gel was empty, so I asked them to replace it and they did but didn’t attempt to attach it to the wall and get rid of the old one, they left it on the bathroom sink. It wasn’t a horrible stay by any means but I’m unsure if I’d want to stay there again.

The location, how cosy it feels, some of the staff and the decent breakfast.

Stayed in January 2024

Devore getting a little tired, in need of some TLC

Conveniently situated near the station & city centre

Stayed in January 2024

beds and pillows were hrs and uncomfortable wallpaper (ball of pink wool ??)- so out of keeping with the grandeur of the old hotel

Grand old hotel in great location

Stayed in January 2024

The lift was out of order

Location is great

Stayed in January 2024

Nothing

It was convenient

Stayed in December 2023

Hotel was a little tired and could do with a refresh

Very close to centre and shops

Stayed in January 2024