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Reviews of Mercure Paignton Hotel 4 stars

Esplanade Road 22, Paignton, TQ4 6BQ, United Kingdom

#7 of 22 hotels in Paignton

Guests' Choice

Review score

Based on 2005 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 8 April 2024

    9.0
    Great hotel, great location and value just a shame there was no access to fresh air in our room
    • Leisure trip
    • Family with young children
    • Classic Room with Two Zip Beds
    • Stayed 1 night
    • Submitted via mobile

    No windows that open for fresh air in our room

    Great location, great staff and amazing value

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Hotel was very clean and staff were very friendly and helpful Definitely come back again Good base to travel to see other places

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Would definitely stay again!
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted via mobile

    Not loads of parking but we did luckily manage to find a space on this occasion.

    Loved the location - right on the seafront and close to all amenities. Lovely room with nice decor and a huge TV. Very comfy bed and no unwanted noise at night time. Loved the friendly staff especially the very professional receptionist who checked us in and out and dealt with all enquiries. The breakfast was nice and the restaurant had a very comfortable atmosphere.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Great seaside stay!
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Gym was very small

    Very nicely decorated, clean and great location

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Nice stay but staff in the restaurant need work
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    Although the food was very good, the service in the restaurant left a lot to be desired

    Location was excellent and very comfortable

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 1 night
    • Submitted via mobile

    The wine list needs to be more explanatory or the staff should need to know about them when asked.

    The rooms were of a very generous size and the bed was extremely comfortable. We had a sea view which on a lovely sunny day would be excellent to sit and watch the world go by.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    No coffee or milk on the tray in room only tea bags. Maybe I should have asked.

    Hotel in a good position, staff on reception were excellent. Room although overlooking from the back of hotel was good size comfortable and clean. Not a good view but didn't spend much time in the room anyway.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Would visit again
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 1 night
    • Submitted via mobile

    The room was warm, air con system seemed to not work the best.

    On arrival, lovely building, nice bar, lounge area. Was charged twice for room but was sorted out immediately. The room was good quality the view was amazing and the bed was huge and comfortable.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Great hotel
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Price off food ....if brackfast was not included then would of been £18 each which I think is crazy ,, air con wasn't to great room was very warm so tried air con but wasn't the best , parking if you get a spot is £15 for 24 hours which is OK I guess!!

    The bed was so comfy my 12 ur old slept on the bed sofa and she said it was the best nights sleep ever, breakfast was great too all in all loved out stay There is a little fridge in the room , there was coffee etc but no milk,

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Really nice stay would definitely stay again!
    • Leisure trip
    • Family with young children
    • Classic Room with Two Zip Beds
    • Stayed 2 nights
    • Submitted via mobile

    Sadly I think the hotel is lacking staff? One person on reception all the time making check in slower than it should be, the bar only had one member of staff too again slower than it should be, breakfast needs more tables, open up the side restaurant space so everyone can be seated it seemed silly people standing around waiting for tables when there are cordoned off tables right next to the main breakfast area . Car parking is under the hotel at £15 a night I hate paying this but then most hotels have these charges these days so was to be expected. Overall a very good stay at this hotel despite these minor points.

    Great location right on the seafront across from all the main attractions perfect if your staying with children, room was very nice even though we didn’t have a view we didn’t care because the room was so nicely decorated and laid out and felt very nice to be in. Breakfast was good I’ve had better, needs a better selection really more fruit would be great. Staff were friendly and helpful in restaurant and reception and fast to react to my request for a cot. Overall a very nice hotel I a lovely location. Also a very nice meal in the restaurant one night we had a lovely Sunday lunch and it was cooked very well and really tasty!

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    There was only 1 draught beer , no lagers due to non delivery in the bar although there was bottled lager/ beer.

    I loved that the staff were keen to do a good job, warm and polite. The room was v.comfortable and cosy. We got a parking space but didn't need to move the car till morning so no problems.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    A lovely break away.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted via mobile

    Price of parking. Parked on the street, £2.90 for 24 hours. Hotel price of £15 is excessive, and disappointing.

    Friendly and helpful staff, clean rooms.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Nothing not to like

    The hotel staff were very friendly and helpful especially Cherrie on reception who helped sort out extending our staff. The food was very good at breakfast and our evening meal in the restaurant was excellent. The facilities were first class and the sofas in reception are very comfortable. The hotel is situated close to the beach and has beautiful Seaview rooms.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    8.0
    Perfect beach front location
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    Not the hotels fault however some clientele were very boisterous and drunk. Not ideal when you travel with children

    Location was amazing , cosy, comfortable rooms with everything you need. Very clean and comfortable

    Stayed in February 2024

  • Reviewed: 2 April 2024

    10
    Super value for money and stones throw away from the beach.
    • Leisure trip
    • Family with young children
    • Classic Room with Two Zip Beds
    • Stayed 1 night
    • Submitted via mobile

    Super value for money, lovely big room for a family of four. The hotel is in the perfect location and just a stones throw away from the beach.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    9.0
    Nice modern hotel on seafront
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 7 nights
    • Submitted via mobile

    The room cleaning service was slow. One day we were missed off completely and two days the room was not serviced until.5pm and 6pm.

    Nice modern spacious room and good self service buffet style breakfast. Good location on the sea front. Very pleased that the room included a fridge

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted via mobile

    Clean room. On seafront.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 3 nights
    • Submitted via mobile

    Was having breakfast this morning and dogs are allowed in the restaurant,one dog was shaking it self and dog hair was floating everywhere, I don't think dogs should be allowed were food is, apart from that the hotel is lovley place

    Room with sea view was amazing, staff was very helpful and the hotel is spotless

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Good price for location & cleanliness, just wish the service was a little better.
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted via mobile

    The service was quite slow. Check in was at 3pm but we didn't get our key card until 3:50pm. The wait for drinks at the bar was quite long even though there were no other customers & the tables weren't cleared in reception area for quite a while, leaving it looking and feeling a little cluttered & messy.

    The rooms were exceptionally clean, the bed & pillows were super comfy & it was extremely dog friendly (which suited us as we brought a dog with us). The staff were friendly & the location is perfect.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    10
    Very good would stay again
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Limited on site parking

    Modern, clean, actually dog friendly like they claim which some hotels are not.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    We stayed over for one night as visiting family in the area fantastic hotel and comfortable nights s
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hot food the scrambled eggs was dried and looked black the sausages was dried up There was no verity with eggs ..fried poached just scrambled I think where its kept under the glass containers it makes it sweat

    I found the continental breakfast was superb The rooms was outstanding Spotlessly clean Bed was amazingly comfortable

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    Lovely hotel but breakfast not good service
    • Leisure trip
    • Couple
    • Deluxe Privilege Room with One Double Bed and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was chaos no plates no bacon no bread no tea pots no juice dried up black pudding dirty tables

    Spacious and perfect location

    Stayed in March 2024

  • Reviewed: 30 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    The breakfast

    Stayed in March 2024

  • Reviewed: 29 March 2024

    8.0
    Adequate but room for improvement.
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 1 night
    • Submitted via mobile

    No toilet rolls in bathroom and lots of dogs in the dining room which we did not like. Also no room in the car park which was one of the reasons we chose the hotel as we have a very expensive car and do not like leaving it parked on the road.

    Disappointed with breakfast as I like lots of fresh fruit and this was very limited. Also the decaffeinated coffee had completely run out which was very disappointing and very poor for such a big hotel.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    8.0
    It was a nice place to stay.
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 2 nights

    When booking they did not mention that the private parking that they keep on about had to be payed for we didn't find out about that untill after we payed for the stay! It should have been in the price and told to guests on first looking to book, £30 for two nights i was not happy.

    Breakfast was very nice but we went down about 8 to 830 and a lot of things had not been replaced (ie scrambled egg bacon) it was as if we had to have the scraps left by other guests!!

    Stayed in March 2024

Showing 76 – 100

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