Slipping on the food front Ordered a steak with cress that were both so salty they we were almost inedible ! Last time eggs benedict also too salty and soggy bread A bit of charisma needed in restaurant please and learn from complaints All other departments amazing and looking forward to the refurbed bar when complete

Almost everything even know which newspaper to order for me now dog friendly not just tolerant like most other places Darcy a rising star

Stayed in April 2024

The place creates moments you want to remember

Stayed in April 2024

Nothing

Very, very clean, exceptionally staffed. Breakfast was great choices. Turned down at night was an added luxury. Robes, slippers & heated towels were heavenly. Everyone working there was so helpful & seemed to love their job!

Stayed in April 2024

The hotel caters for dogs really well, pets are made to feel welcome. The staff were very attentive and helpful, they provided a really personal experience.

Stayed in April 2024

We had a great experience here, the staff welcomes you like family. Elegant, impeccable, friendly, cozy. Very satisfied and highly recommend to anyone looking for a great stay.

Stayed in April 2024

Lack of plugs for electronics. No plugs next to the bed.

Location is fantastic. Staff is wonderful. Rooms are lovely and very comfortable.

Stayed in April 2024

soggy salty eggs benedict

everything

Stayed in April 2024

The breakfast is unbelievable expensive and not that good for such a price.

Great team very supportive with a lot of humour. Excellent room and a very nice small bar. Great atmosphere for traditional afternoon tea. We really felt at home at the Milestone.

Stayed in March 2024

Incredible customer service and facilities. Amazing building and location. Unforgettable.

Stayed in April 2024

Great location, excellent staff and service

Stayed in March 2024

Impeccable attention to smallest detail, whether it’s quality of service, friendliness, flexibility or creativity. Those things are subtle yet present in every single thing which makes its biggest brand value.

Stayed in April 2024

I can’t think of one thing.

The Milestone is everything that you could hope for in a London hotel. The property itself is beautiful and everyone is so gracious and kind. We were treated with extra care and consideration, and I know that we were all regretful that we hadn’t planned to stay longer. On our first day, my husband and I had drinks in the lobby bar while waiting for my parents to land at Heathrow. Snacks were provided, and I off-handedly mentioned how much I love Twiglets. One day, Twiglets were waiting for me in our room with a lovely note. It’s that level of thoughtfulness that makes me want to plan all of our future London holidays with a stay at The Milestone Hotel!

Stayed in April 2024

Nothing. SERIOUSLY, no problems.

Exceptional. Eggs, meat, fruits, granola, the ɓest yogurt outside Turkey, and only then items you want that day.

Stayed in April 2024

Nothing

The hotel is really lovely but the service from all the staff is absolutely outstanding! Attention to detail is second to none!

Stayed in April 2024

Some facilities (TV and the resistance swimming pool) could be upgraded

The hotel is gorgeous , very well designed and decorated. The breakfast room is perfect as much as the staff.

Stayed in April 2024

Everything was perfect!

Stayed in April 2024

Nothing

Style, location and friendly

Stayed in April 2024

Absolutely nothing to complian about.

The hotel's own description on its website is completely accurate in every aspect. It offers a sumptuous accommodation, unsurpassed service, genuine hospitality and first-class food. Particularly mentionable is the extremely warm, attentive and passionate staff. We will definitely come back again.

Stayed in April 2024

Nothing.

My husband and I stayed in this hotel for our wedding anniversary this last weekend. We already live in London so it was a treat to stay slightly further into the centre. We loved our stay. The staff without exception were friendly and courteous. We had a room upgrade which was lovely and we were given a card, a small selection of desserts and some sparkling wine for our wedding anniversary as well as some other nice touches. Nothing was too much trouble. The bed was very comfortable and the bath ran quickly and as hot as you like. The resistance pool was an interesting experience, the sauna was excellent. The gym looked decently equipped though we didn't use it. The decor is traditional but the paintings are slightly quirky. We had breakfast in our room which was excellent quality and beautifully served. We did not dine in but the bar, lounge and restaurant areas are beautiful. The location is brilliant, right opposite Kensington Gardens and at one end of the High Street for shopping. This is the same small chain of hotels that my parents have stayed in occasionally and as a family we rate them highly for quality at a relatively good price compared to a lot of London hotels.

Stayed in April 2024

Nothing

High standard of service with exceptional staff. Really enjoyed our stay

Stayed in April 2024

Absolutely nothing

Location was very well placed. Service was exemplary. Hotel was immaculate and the rooms were beautifully appointed.

Stayed in April 2024

I liked everything

Central location, right opposite Kensington Gardens. Great rooms, awesome service and staff, five star all the way.

Stayed in March 2024

None.

Everything about the hotel was amazing and the staff and the service were impeccable.

Stayed in March 2024

Amazing stay with exceptional staff and great location of the Hotel. We were warmly welcomed and enjoyed every second. The breakfast and the amenities were outstanding. We can highly recommend this place and will surely be back.

Stayed in March 2024