Beautiful building in a lovely location. Friendly staff.

Stayed in March 2024

Well located

Stayed in March 2024

Rooms were very small and uncomfortable due to the size

Breakfast was lovely. Staff were very accommodating and helpful. Hotel was lovey and clean and grounds were amazing

Stayed in March 2024

Letting you know in advance where room F50 was as virtually all rooms were on the left hand side yet this room was on the right and not obvious. The shower head had clearly not been cleaned for a long while as the spray was a dribble and with a vigorous rub the flow was improved. It quickly seemed obvious that a staff member was absent at breakfast at 08.00 and that some parts were not ready and there was quite a large number of people present at opening time. The chef did an excellent jib but at 8,10 there was still no fruit out. Attention to detail could make this an excellent hotel but it was not my experience on this occasion

Good location and nice surroundings and a pleasant room, once you had found it

Stayed in March 2024

Weather ! And access to walled garden

Good

Stayed in March 2024

The bedrooms are a little difficult to find in the complicated layout of the old building. Also the carparks are a bit difficult to find in the dark although signposted. My mattress was uncomfortable. I wished I had more time to explore the grounds.

This was a convenient location for an evening meeting nearby. A very interesting old building with lovely parkland. Good breakfast was included in the price.

Stayed in March 2024

Facilities " tired"

Hospitable staff

Stayed in December 2023

Nothing

My stay was great.

Stayed in January 2024

Room furnishings are not inline with the rest of the Abbey and feel worn.

Hotel was fantastic and a great place to stay and relax. Breakfast and evening food were great. Overall a great stay and recommend.

Stayed in January 2024

We stayed after seeing friends and would stay again except the cooked breakfast was cold so may return to Nags Gead

Stayed in December 2023

Little bit more as conference facility

Car park and age

Stayed in December 2023

Bathroom not clean. Faulty Toilet cistern. Previous occupants hair band in the soap dish tray in the shower. Shower plug hole dirty from Previous occupant. Previous occupants wee on toilet rim ( not been cleaned) sho

Location and breakfast

Stayed in December 2023

Rooms, linen etc showing rough edges, needing re investment.

Staff reception has improved.

Stayed in December 2023

Struggled to find reception when I first arrived due to confusing signage in The Coach House.

A comfortable and clean room. Friendly staff.

Stayed in October 2023

Wonderful building and surrounds. Comfortable bar area

Stayed in November 2023

Limited choice of evening meal - not really a problem since lots of other restaurants etc in the neighbourhood

Staff friendly and good breakfast

Stayed in October 2023

The staff weren't particularly warm, but I can't say they were rude either

The grounds and setting. Close to a high street, train station, hikes

Stayed in August 2023

rooms were very small and in need of an update. especially bathrooms. £90 is a good price for where you are but could get better room and facilities within room at a travel lodge for less.

setting location and service of staff was exceptional great food and drink. lovely friendly accommodating staff. rooms were clean.

Stayed in October 2023

Great location and staff very friendly and helpful

Stayed in September 2023

The rooms are very small and basic for the price and dated. For some reason my bed had been swung around and so I had to get out of bed to turn lights on and off. Several members of the group were cold at night but staff explained they had no control of CH but there were fan heaters available, but not in all rooms. For me the main problem is the admin - I was charged twice on arrival and having previously been sent emails and given a letter at reception to say that a bar and bistro food would be available in one area of the Coach House it wasn’t because of a wedding - one of two being held that day. Most front of house staff are lovely but one receptionist was frankly brusque and rude on several occasions to members our party.

There’s no doubt it is a lovely setting, the food is excellent and the waiting staff polite. I was on the ground floor with a view over the pond which was lovely’s

Stayed in September 2023

The bedrooms are in need of updating! Bedding clean but very small and uncomfortable beds and the bathrooms are in need of modernisation

We were at a wedding and it was perfect ! Lovely food, great venue with garden and veranda, but the bedrooms are very dated and in need of a refurb

Stayed in September 2023

Although the rooms were clean and with pleasant outlook over the gardens, they were beginning to look a little dated. Shower worked well, water hot but again an upgrade needed soon.

Well maintained gardens and grounds. Adequate car parking Bar with dining facilities, good menu choices for both breakfast and evening meal. Friendly and helpful staff.

Stayed in September 2023

It's a conference centre, so when there's no conference there are lots of rooms available.

Stayed in September 2023

The room was smaller than expected but had everything we needed, the bathroom was a little dated. At breakfast it would be a benefit if the plates for the hot food were warmed before self-serving the breakfast, as it went cold quite quickly due to cold plates.

The location of the hotel was great, within walking distance of the town and the railway station. The grounds and main building were beautiful. The staff were great and very accommodating with requests. We had a room in the coach house and it was quiet, as requested, despite there being a wedding on. The breakfast the next day was nice with a selection of hot and cold choices.

Stayed in September 2023