Primrose House, 213 Park Road, Saint Helens, WA9 1HE, United Kingdom
#12 of 13 Holiday rentals in Saint Helens
Guests' ChoiceBased on 35 hotel reviews
5.2Cleanliness
6.0
Comfort
6.2
Location
6.5
Facilities
5.9
Staff
6.4
Value for money
6.5
Free WiFi
5.0
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Showing 1 – 25
Reviewed: 14 November 2023
Wayne
United KingdomThe first room I was in had no TV remote and the heating didn't work, so I was moved to the next room where the door handle was hanging off and the coat rack was on the floor, (should have been on the wall) being a tradesman I said I'd fix both for free which I I did, never received any thanks! Hence this review. The hand held shower head was missing and the bathroom cupboards had mould in them, the shower never went above luke warm, The kitchen lacked cooking utensils ( I believe there was one fork !!!) Bags of rubbish were pilled up in the kitchen and outside my room window outside, All in all it was clean ish, but the owner could do with visiting and keeping tabs on the property and addressing these issues.
It was comfortable, and looked nice on the surface.
Stayed in November 2023
Reviewed: 14 August 2023
Katie
United KingdomTv didn’t turn on Bathroom wasn’t clean
Bed was comfortable
Stayed in August 2023
Reviewed: 22 July 2023
Myles
United KingdomDid the job but no home comforts , no Wi-Fi code for the TV supplied .
For the money we paid was ok but needs upgrading our bathroom hadn’t been cleaned still had shampoo bottles and old razor in the shower, no toilet roll in our room . Mix up with door codes to get access to our rooms but this issue was resolved quickly by a very helpful lady over the phone.
Stayed in July 2023
Reviewed: 18 May 2024
Wanja
KenyaNil
The location and cleanliness
Stayed in May 2024
Reviewed: 28 April 2024
Zoe
United KingdomHeating didn't work, no hot water and the building smelt of cannabis
Good location
Stayed in April 2024
Reviewed: 18 March 2024
Name
United KingdomArrived at the property. Took about 10 mins to get the door code. Was told I should wait inside so they can find what room I'm in about half an hour later they responded telling me the booking would have to be cancelled. Owner is being as non-responsive as possible and is dodging the question of a refund. A bunch of doors in the place where simply unlocked and you could wander around at will once you had the door code. Seems like a scam!
Nothing, I didn't even get to stay in the place.
Stayed in March 2024
Reviewed: 17 March 2024
Josh
United KingdomSat outside for hour and half to get cancellwd
Stayed in March 2024
Reviewed: 15 March 2024
Hare
United KingdomOther people staying in property smoking inside, very smelly apart from that it was perfect
Stayed in March 2024
Reviewed: 5 March 2024
Mark
Falkland Islands (Malvinas)This review has been hidden because it doesn't meet our guidelines.
Reviewed: 4 March 2024
Nikolas
United KingdomArrived at the house. Couldn't get inside. Rang the number on the email. The person on the phone said he wasn't dealing with the property and would get someone to call me back. Nobody called. I spoke to somebody who came outside the property to smoke who said they were staying in the apartment2 so I made other arrangements.
Stayed in March 2024
Reviewed: 2 November 2023
Mr
United KingdomThe clean wasn't even donre
Dirty
Stayed in October 2023
Reviewed: 29 October 2023
Hughes
United KingdomThere was a massive while in the kitchen the shower was mouldy and the rooms have no heating
Nothing
Stayed in October 2023
Reviewed: 23 October 2023
Blake
United KingdomThe bed linen and bathroom are getting a little tired. Needs to be refreshed, however work as they should and at great value 👍
Secure access with modern facilities. Comfortable bed.
Stayed in October 2023
Reviewed: 17 October 2023
Ifeoluwa
United KingdomHeating wasn’t working neither was hot water
Fairly clean and professional
Stayed in October 2023
Reviewed: 14 October 2023
Gail
United KingdomEverything dirty cold no loo roll no working tv
Absolutely nothing disgusting dirty no loo roll had to get my own no work tv dust everywhere litter under be dirty cup in my room hairs in bedding and heater caught fire I will be putting a claim in
Stayed in October 2023
Reviewed: 5 October 2023
Jamak
United KingdomGenerally speaking it was good for the money
Stayed in October 2023
Reviewed: 10 September 2023
Myra
United KingdomThe toilet and shower cubicle had dry soap which made it slippery and dangerous The kitchen was dirty and had no cups The alarm battery had gone so there was a continuous beep The online staff gave us another room when we went there there was someone already living there so we were back in the room given to us first with allnight beep There was no wifi
The matters was comfortable
Stayed in September 2023
Reviewed: 4 September 2023
André
United KingdomThe kitchen was messy, dirty sheets on the bin. The shower tiles had black mold on them.
The bedroom was clean and tidy.
Stayed in September 2023
Reviewed: 27 August 2023
Teresa
United KingdomEverything
Not applicabl
Stayed in August 2023
Reviewed: 20 August 2023
Penelope
AustraliaRoom smelt like stale cigarette smoke, pee on toilet seat and scummy toothpaste in jar on sink. Not enough toilet paper for one person for even one night. Shower was basically cold. I messaged immediately about the smoke smell and although lady seemed somewhat apologetic and told me a cleaner would come, absolutely nothing was done about it. Poor service and not as cheap as it should be.
Bed was comfy
Stayed in August 2023
Reviewed: 14 August 2023
Margaret
United KingdomLocation was perfect for our needs. Access was perfect for me with limited mobility (just one step). Perfect for an overnight stay .
Stayed in August 2023
Reviewed: 12 August 2023
Julie
United KingdomNo code given for room door so our room was unlocked and we were unable to lock it. We texted, sent an email and tried to phone but no reply. Haf drunk bottle of coke left on chest of drawers. Toiletries left in shower cubicle and bathroom floor soaking wet. Seemed as though someone had just had a shower in our unlocked room. No towels. No bin. No hangers in wardrobe. Shared kitchen was dirty. No washing up liquid or tea towels. Crumbs all over the worktop. Dirty glasses in the sink. Half eaten takeaway curry in the fridge. We left after an hour as didn't want to leave our belongings in a room that was unlocked or alternatively lock the door but not be able to get back in. Avoid this place at all costs.
Nothing
Stayed in August 2023
Reviewed: 10 October 2023
Anonymous
United KingdomNothing
I thought the property was very relaxed, comfortable and spotless clean.
Stayed in August 2023
Reviewed: 1 September 2023
Anonymous
United KingdomIt was clean and perfect
Stayed in August 2023
Showing 1 – 25
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