The lift being out of order, but couldn't be helped!

Staff were friendly, helpful and sympathetic to my situation. They were polite and lovely to chat to. An ideal place to stay for gigs in London.

Stayed in May 2024

My room on the third floor was very hot even with the air conditioning on/ or with the window open. I also found the bed quite hard. The lift was out of service at the time of my visit.

In a fantastic location very close to the tube station. The gentleman at reception was very polite when I was checking in. They also upgraded my room on arrival which was a pleasant surprise. The continental selection at breakfast was nice.

Stayed in May 2024

Great central location, small but entirely adequate single room.

Stayed in April 2024

Was perfect

Breakfast. Accommodation and good location

Stayed in May 2024

Nice hotel with helpful staff.

Stayed in March 2024

The lift was out of order and they don’t seem to be doing anything about fixing it. They did get a guy to carry my big suitcase up to my room for me, but still for the price at this hotel I expect the lift to work. They also had all of the fire doors to the stairs propped open, which is a fire risk as the stairs would fill with smoke if there actually was a fire.

Very good location in Kensington, handy to the Royal Albert Hall. I had a room with a shared bathroom and it was fine. The bathroom was nice. I liked having a basin in the room also.

Stayed in May 2024

Staff has been very kind and helpful

Stayed in May 2024

The location of the room, the bed, and the grumpy waitresses at breakfast.

The location

Stayed in May 2024

The toilet/Shower room was very small. The Hotel Lift was out of order so we had alot of stairs to go up to get to our room.

Location of the Hotel was perfect and in a nice area with Bars, Restaurants, Shops all near by.

Stayed in May 2024

The lift was broken and was not in use for maybe a few more weeks! This should have been told to us at booking!

It was advertised with breakfast included at the price we paid. They didn’t mention continental bfast only. On arrival it was 4 pound extra each for full breakfast.

Stayed in May 2024

Small rooms or/and baths with weird rearrangements

Very clean room and helpful staff

Stayed in May 2024

Bathroom…. Very deep bath to step into to shower…. Grab rails are there but it was tricky enough to get out if you are small… great pressure and hot water though….bathroom was very small. No drinks in bar after 10pm ( during week anyway)….

Super clean, friendly staff, great location. Close to Royal Albert Hall where we went for a concert. Also 15 min walk to Kensington Palace. Gloucester rd tube across the road…3 stops from Victoria. The staff were among the friendliest iv ever encountered. Little bar very cute.

Stayed in May 2024

Nothing…everything good 😃

Breakfast really good and the room was fine. Nice and clean, staff very helpful. Only gripe was that we were on the fourth floor and the lift was out of order!

Stayed in April 2024

An annoying flashing phone. Either flashing or on "display" which was very bright. Lift was out of action for the whole or our 4-day stay with no obvious action to repair. Didn't affect us but could have been a surprise to others. Bathroom good but sink had several cracks and chips. Didn't leak but risks that room may look shabby. Needs replacement.

Beds comfortable. Good hot water and a bath welcome now I have gone shower-only at home. Good restaurant partner - excellent for a "special" evening meal. Room large enough. Cupboards and wardrobes ample.

Stayed in April 2024

Nothing

Size and comfort of the room were beyond what I expected for the price. I didn't expect a bath!

Stayed in April 2024

I've stayed here 5 times and was used to the included breakfast being full English. That's changed to continental. Hot options are available for added cost. And Peter who was an institution as the breakfast server has retired. I truly hope Peter that you enjoy your retirement. You deserve it after so many years delivering such great customer service.

basic room. clean. Space to relax and move around, but could be a bit cramped for two people. Kettle - so my tea did not taste like left over coffee. Windows open - mine faced the courtyard and was nicely quiet. Location - 90 second walk to the Gloucester Rd tube station. 5 to 10 minute walk south to a couple of great pubs. Staff are very friendly and helpful.

Stayed in April 2024

Lift was not working Bathroom very small

Location near Albert Hall

Stayed in April 2024

Busy at breakfast time, with kids everywhere

Location of hotel

Stayed in March 2024

The lift was out of order, which is unacceptable when faced with eight flights of steap stairs and suitcases after walking all day. Also, the staff in the morning restaurant and perhaps even the evening one also, could be friendlier and just slightly better at English.

The location, the competitive price, the Indian restaurant was brilliant food.

Stayed in April 2024

Very minor issue: Television was a bit touchy. Turned itself off at random

Beautiful hotel. Great location. Helpful staff.

Stayed in April 2024

I specifically booked the hotel so I could have a bath. The room did indeed have a bath, however the bathtub did not have a plug so the bath itself was in the event useless as a bath and purely decorative. I phoned reception but understandably perhaps they didn't have a a supply of spare bathplugs at the ready. Also, I don't normally use lifts, but on this occasion I probably would have done, however it was out of action.

Nice large room on the third floor. I realized I had actually stay in the same room before. It's a good size, well specified and with a good comfortable

Stayed in April 2024

not a 4-star hotel, but for the price, I could not expect more

room was small but had all that I needed, location us excellent with shops, restaurants and tube stations within an easy walk, breakfast buffet was very good and staff were friendly and helpful

Stayed in April 2024

Unfortunately the mattress was terrible, the bedding, pillows etc were nice but the mattress itself was hard and bouncy lol.

Superb location right in the heart of Kensington! Beautiful setting, nice foyer and nice little room. I loved my bathroom it was perfect! I was thankful that both windows were very large and opened. Beautifully decorated and ample storage space.

Stayed in April 2024

I do not have something to say

Clean room, Spacious room, convenient bed, friendly staff, very good location, Located next to the metro.

Stayed in April 2024