Perfect location

Stayed in March 2024

the elevator does not work and the beds were not comfort

the location was OK the rooms were clean

Stayed in April 2024

My room was top of the shop and unfortunately the lift was not working

It was a great location and staff were friendly but i ate out in Chelsea - i found the room comfortable

Stayed in April 2024

Elevator out of service entire time 3rd floor stay). Noise from street.

Location was great - very close to public transport, grocery, restaurants. Museums and park nice walk

Stayed in April 2024

Bathroom was a little tired. but very clean

Staff were very helpful, hotel was clean. Good location. Very quiet considering location.

Stayed in April 2024

The toilet was hard to flush and we wasted a lot of water trying to get it to flush properly. The bathroom air vent was covered with thick dust and the water smelled like sewer gas a lot.

The hotel staff was amazing! They helped us with our luggage and changed our room to one on the ground level as the lift was broken and we couldn’t use the stairs because of elderly travel companions.

Stayed in April 2024

The double rooms are pretty small. Two people can not stand together near the mirror. The hotel can May be provide a little more space for the double rooms. It was smaller than what we expected.

The location is a few seconds to the underground. Nice food and coffee options near by. There’s a salon as well near by. The hotel has an Indian restaurant as well and there’s 15% discount for the guests who stays. Food was good

Stayed in April 2024

I could hear people talking in the rooms next to me and their TV was way too loud at midnight. Not the hotels fault , just inconsiderate guests.

The staff were really helpful and moved me to a lower floor as the lift was out of order and I wouldn’t have managed the stairs due a a heart condition.

Stayed in April 2024

Location is perfect.

Stayed in April 2024

Lift wasn’t working and I was on the 4th floor,

Place is in a good location, next to tube station,

Stayed in April 2024

Lift out of order

Clean. Near station. Good for Royal Albert Hall and science museum

Stayed in April 2024

Due to its location on the street, it can be quite noisy, but that's always the case when living in the city center.The rooms require refreshing

Great location, close to museums, metro, shops, and restaurants. Very friendly staff. The lift wasn't working, but upon my request, I was given a room on the first floor

Stayed in April 2024

Unfortunately the lift was out of order which meant having to use the stairs which when on the 4th floor meant that there were actually 8 floors to climb given the layout of the building.. Fine in some ways for me but for more elderly or infirm people would prove extremely difficult. A text or email giving prior warning of the lift issue would be helpful. Staff carried the luggage up and down again on arriving and leaving so thankfully that wasn't left to me to do. A minor detail was that the TV in room 411 was slightly at an angle, not of putting but should be dealt with. Larger shower heads in the shower would help with water flow. But these weren't major issues for me.

Staff were welcoming and helpful. The hotel was well situated for the tune and the RAH. I would stay there again.

Stayed in April 2024

Great location for Albert hall, museums etc. Plenty of good places to eat very locally and close to Tube. Even though 2 of us booked a twin room , had a triple room albeit downstairs under street level which was fine for the one night stay. But clean and tidy comfortable room, helpful and friendly staff.

Stayed in April 2024

Nothing

Very smart friendly staff great Location

Stayed in January 2024

It couldn't be helped, but the lift wasn't working and my room was on the 4th floor.

Continental breakfast offered with plenty of choice

Stayed in April 2024

I think the gentleman sorting out the faulty light which we didn't know about... might have been better sorting it out after we checked out. Couldn't use the bathroom when we returned to our room after breakfast ,as the electricity was turned off so no lights. We were literally just about to check out.

The staff were lovely and very efficient. Hotel clean and bright. Great location, great stay. Thankyou

Stayed in April 2024

Some of the doors a little tight to get through especially with luggage.

Location with smart frontage. Easy to find.

Stayed in April 2024

Nothing

The location was great, rooms cleaned, customer care was good

Stayed in April 2024

We were on the 4th floor and the lift was not working. Looking at other reviews this is since early January. We were ok with the walk up 7 flights of stairs but someone older would not have been able to manage it. The other thing that I would have to bring up is the lack of water pressure on the 4th floor at times not much more than a dribble.

Location was great as it was just down the road from Natural History and V&A museums. Also Gloucester Road tube station was just across the road which means you have easy access to the rest of London.

Stayed in April 2024

Great location for Royal Albert Hall and Hyde Park

Stayed in March 2024

The rooms are small but typical for London and nothing you can do about it

Continental breakfast not automatically included. Must pay at a discounted for anything cooked. That was only 2-4 pounds per person per day even for full English. Extra pillows in cupboard. Very clean, safe, close to 3 tube lines, lots of good local eateries. Waitrose nearby. Close to museums. Room was quiet. Helpful and friendly staff.

Stayed in March 2024

The elevator didn't work, but the stairs are not that difficult.

The location is very good, in the middle of the city, but not so busy street. Undeground stop is nearby. The room is a good size, the beds are comfortable. The service was very friendly, they let us check in earlier.

Stayed in April 2024

Elevator was down. Bathroom very small. Water pressure awful.

Location was awesome

Stayed in March 2024

Lift out of order so had to climb 6 flights of stairs but staff member took my cases up One of bedside lights didn't work Shower room a bit tight

Very comfortable bed, staff very welcoming, location excellent for transport links

Stayed in March 2024