Nothing

The location was perfect for us. The staff were very friendly Couldn't fault the room

Stayed in April 2024

The smell in the corridor wasn’t nice. Perhaps the deodorants could be changed?

The proximity to transport & theatres

Stayed in April 2024

There was a bit of street noise which is to be expected with central london

The hotel is in a really great location close to tube, it was clean, bathroom was great and everything was very well kept.

Stayed in March 2024

Only one lift, so used by housekeeping and therefore often had to wait. Room was quite noisy at the front side of the hotel, previous rooms (at the back of the hotel) much quieter.

I've stayed here before and it's a very good hotel. Great location for London, handy for my work, short walk from a tube station. Great room: bright, clean, good layout with plenty of space.

Stayed in March 2024

Cleaning lady disposing off a full bottle of water which was deposited on the floor, next to the bed. Bathroom door latch would not catch, so the door would only be securely closed if the lock was used.

Pleasant staff, very responsive when approached on any issue. Rooms well kept, as well as the hallways and other common areas. Practical bathroom arrangement with easy to reach hot-rack for drying towels; carefully executed floor inclination for the walk-in shower, insuring no water escapes the drain. Hot water coming on in seconds. Not much street noise penetrating the double windows on the fourth floor (apart from the occasional sirens).

Stayed in March 2024

Noisy because its beside the road but when you close the windows its alright

Clean and fresh

Stayed in March 2024

The breakfast (not included in the package) wasn't good and it was very expensive. The blinds didn't work, we reported it and it wasn't sorted out.

The location, bed size, shower and room size.

Stayed in March 2024

Lovely boutique hotel, all staff warm and friendly, in a great location, a great little bar area that is used for breakfast, although we did not have any as we wanted to eat out, but we did use it for a few drinks in the evening. Room was great, bed super comfortable and large bathroom with nice toiletries.

Stayed in March 2024

Shower water was not a constant temperature, going up and down during showering (for this price that should be possible), AC was broke,was fixed but took 2 days. No communication or compensation offered

Great location, very near to lots of important sites in London, room looks nice and feels comfy, very clean room. Good bed. Friendly staff

Stayed in February 2024

As above.

Breakfast was disappointing, food was cold and poached eggs hard. Uncomfortable seating position

Stayed in February 2024

The breakfast was not off a good standard unfortunately. We paid for breakfast for our 2 night stay but only ate on the first morning, The toast was cold and poacheds eggs just ok but the muffin eggs served on was either stale or defrosted but again cold however the tea was and pastry was very nice , and it would not deter me from staying in the Morton Hotel on my next visit to London, Many thanks to all the helpful staff

Very quaint hotel and lovely decor

Stayed in February 2024

I asked for different teas they didn’t arrive and we didn’t get bottled water on our second night Nothing else

The hotel was lovely. It was nicely decorated with high quality towels, tea and coffee facilities. The shower gel/ shampoo was lovely although I believe to have been watered down Friendly Staff available all the time

Stayed in February 2024

After the hotel had made a mistake the staff made an adequate correction. Well done, good solution.

Stayed in February 2024

The room was cold even putting the heater to the maximum, especially in the bathroom. However, the cleaning team kindly brought me a portable radiator, which saved my life!

The room was spacious, very clean and well kept, and quiet. Very comfortable bed and all appliances were there.

Stayed in February 2024

Was not given the exact or similar room as advertised.

Good location

Stayed in January 2024

The app for opening doors stopped working so not as reliable as a normal card key. I also came back to my room one afternoon to find a staff member in the room. Didn’t feel great.

Great location. Nicely appointed room.

Stayed in January 2024

Our room was a little on the cool side, even when we turned the Air Con up

Position from Kings Cross, we could walk to station, position to Russel Sq tube excellent, decent size room, easy access, great communication , clean and fresh looking in all areas, lovely comfy bed

Stayed in January 2024

Location excellent Staff superb Quiet and well appointed

Stayed in December 2023

The room and particularly the bathroom was far too cold and unresponsive to raising the temperature. Access on arrival was difficult with poor signage-we pressed all buzzers which led to someone coming from around the building to let us in.The wrong room price was debited to my account but hopefully a refund will work its way through the system.

The location was good within walking distance of the British Museum and the British Library-also the underground station is just round the corner.The building is attractive and the atmosphere was calm and the interior decoration was tasteful and understated.The room was comfortable and the bathroom was modern and spacious.

Stayed in January 2024

Great location. A small boutique hotel with lots of lovely features. Very clean and fresh.

Stayed in January 2024

Bathroom had an odd smell of drains while I was there.

Stayed in December 2023

Construction is being done on the attached building so certain rooms are very noisy. Internet cuts itself off unless you are constantly using phone. Very limited breakfast options.

The hotel is updated and well located. It's in good condition, generally. I like the large walk in shower. Cleaning staff does a very good job cleaning the rooms each day.

Stayed in November 2023

The experience on arrival wasn't great. Even though we were typical arrival time (late afternoon), we had to buzz the door twice to get in, then long wait for lift (stairway locked until you have key so at that point you are trapped in small reception with no option but to wait for lift). Lift arrived rammed with laundry bags and barely enough space for us. Then had to wait several minutes at check-in for receptionist (who double as bar staff) to very slowly make a G&T for someone (involved having to walk somewhere else to get ice I think). Reception area was also littered with laundry bags and noisy staff hub. Completely different experience the next morning though (all very professional and rapid).

The room was nice: a big room in central London. That corner of Russel Square is busy, but on 4th floor the noise was fine. There's not many rooms per floor so hotel was pretty quiet overall. There's a branch of Leon nearby which is good for allergen-aware breakfast, and small supermarkets also very close.

Stayed in November 2023

Parts of bedroom were showing age e.g. bathroom tiles, bed was peeling, etc. Pillows weren’t the comfiest but they sufficed. There was a strong smell of perfume throughout the corridors that irritated our noses. Couldn’t access the TV guide. The windows were also paper thin so they let a lot of sound in. Cold air also seeped through but that didn’t affect the general warmth of the room with the curtains closed.

Nice hotel, great transport links being next to the Piccadilly line. Nice cafes, restaurants and pubs nearby. Staff were polite, facilities were nice. Bedroom was a good size for a weekend stay. Hotel had great interior. Lift was frequent. Check in / out was simple. Provided nice accessories e.g. ear buds, shower cap, etc. The bedroom was also well heated.

Stayed in November 2023