Too many steps and stairs !

Convenient for Malvern show

Stayed in May 2024

The room was quite small. I would not have liked to stay more than the one night.

The cleanliness, the staff and the breakfast.

Stayed in May 2024

Pillows could do with being softer

Stayed here a few times now . Well located in Malvern . Breakfast is actually offered within the price you pay which makes a pleasant change . Room was small but the provision of a fan in the room is a good add . Made sleeping a bit better

Stayed in May 2024

Our room was sadly by the kitchen back door and people were outside belching and coughing loudly all night - very small room for the price and could hear other people in their rooms showering , toileting and talking.

Great friendly staff very clean everywhere and lovely breakfast

Stayed in May 2024

all excellent

Lovely receptionist who was able to sort out all our queries. Super room with amazing views. Huge Breakfast

Stayed in May 2024

Windows can't be opened, quite small room, but it doesn't matter that much in the end :)

Nice place, right next the mountain walk, clean

Stayed in April 2024

Very clean and good place

Stayed in May 2024

Great location, near wonderful church and historic sights. Great for walking in the hills. Good breakfast and evening meal.

Stayed in May 2024

More hangers in the wardrobe and alternative pillow options would have been a bonus. Initially we had thought about eating in The Lantern, their 2nd restaurant at the rear of the hotel but it was raining quite hard and it cannot be accessed internally to we got wet going up the steps to it. However, entering it was like walking through an ashtray - smokers had either congregated very recently in the entranceway for a smoke-in (no porch) or it needs cleaning up. We still went inside though and our impression was of going into a snack bar with a simplistic tables layout and no customers so we walked straight back out, got wet again going back into the hotel BUT went into their Mulberry Tree which as as written very good indeed.

Access for our car and parking was easy and reception and restaurant staff were really friendly and helpful. The room as a good size and the views across the priory and Worcestershire below were breath taking. Heating was comfortable within the hotel and easily controlled within our room itself - very suitable as we visited on quite a cold day. The bed was very comfortable. The location is spot on for a gardens, grounds, a range of shops, cafes and other restaurants and the priory itself. We ate in The Mulberry Tree, their restaurant on the ground floor and the staff were very good and the food was simply delicious.

Stayed in May 2024

Shower not great, some road noise.

Excellent location, really friendly staff, very helpful

Stayed in May 2024

The room booked was an “economy double”. Although adequate it did feel rather like an economy room.

Excellent location. On-site parking. Staff friendly and helpful.

Stayed in April 2024

Nowhere nice ( like a lounge ) to sit for a pre dinner drink. The bar area much like a pub, not a hotel

Friendly staff Competitive rate for B& B

Stayed in April 2024

That the window was single glazed and the noise from the road could be heard.

The view from our window over Malvern Priory was outstanding. The breakfast was a large English and buffet - very delicious

Stayed in April 2024

Some areas look a little tired, however service and breakfast were exceptional.

All the staff were fantastic and went out of their way to be helpful and polite

Stayed in April 2024

Could do with a little more parking, but managed to find a space eventually.

Car Parking spaces were a good size for SUV :-) Nice, Clean, Friendly - All in all really great :-) Great selection at Breakfast, and Coffee on Tap :-)

Stayed in April 2024

Great location, lovely breakfast

Stayed in March 2024

1. The breakfast was not up to the expected standard. For example, sausages were hard and tasteless. 2. I did not like the fact that the price quoted for the room did not include VAT. This omission is grossly misleading.

See my comments below.

Stayed in April 2024

Absence of an armchair lounge.

Location. Quality of food at the table . Relaxed and friendly atmosphere.

Stayed in April 2024

Bedroom was a bit warm and was above the kitchen area which was a little noisy

Great place.. fab staff.. breakfast lovely

Stayed in March 2024

Rooms were small, with smaller en-suites. Rooms overlooked inside back yard and kitchen.

Breakfast was excellent, as was evening meal. Staff very helpful and pleasant. Hotel is well kept.

Stayed in March 2024

Our room could have done with a re-arrange. The bed needs to face the TV not the mirror. Yes, many people don't stay in to watch TV but we were passing a few hours before going out and it would have been far more comfy having the tv opposite the bed. Also a mini fridge would be useful, as we were staying whilst my husband was working and he could have done with somewhere to store some milk and yoghurt. I know it's a bit random, but it really would be incredibly helpful.

As always friendly staff and comfy room and great location with parking.

Stayed in March 2024

Perhaps a couple of easy chairs in the bar/restaurant area, as nowhere to sit and read a book on a wet afternoon. Lots of stairs, but it is an old building in a very hilly town!

The Hotel is in a great location near the town centre as well as next to the starting point for a path leading to St Ann's Well and the Malvern Hills. Very friendly, helpful staff. Nice cooked breakfast.

Stayed in March 2024

Excellent location, friendly staff and lovely room.

Stayed in March 2024

no lift if you got difficulty walking

Great location for visiting the town

Stayed in March 2024