Thornhill Road, Cardiff, CF14 9UA, United Kingdom
#15 of 47 hotels in Cardiff
Guests' ChoiceBased on 1029 hotel reviews
8.5Cleanliness
8.9
Comfort
9.1
Location
9.4
Facilities
8.5
Staff
9.0
Value for money
8.3
Free WiFi
7.5
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End of dialog contentReviewed: 4 May 2024
John
United KingdomMore clothes storage space.
The very spacious room with a beautiful view over the bay.
Stayed in May 2024
Reviewed: 1 May 2024
Andrew
United Statescannot think of anything
beautiful views, wonderful food & staff could not have been more helpful or friendly
Stayed in May 2024
Reviewed: 30 April 2024
David
United KingdomFriendly, professional staff, lovely location, comfortable, great breakfast.
Stayed in April 2024
Reviewed: 30 April 2024
Nicola
United KingdomNothing
The gentlemen on reception was amazing. The room.was amazing. Will definitely be going back
Stayed in April 2024
Reviewed: 29 April 2024
Sebastian
NetherlandsNone
Location, big room, nice breakfast
Stayed in April 2024
Reviewed: 25 April 2024
John
United KingdomA handhold in the shower cubicle would be beneficial.
Excellent comprehensive breakfast. Wonderful ‘country hotel’ location with spectacular views over the city of Cardiff. The professional ‘can do’ attitude of the client-facing staff.
Stayed in April 2024
Reviewed: 16 April 2024
James
United KingdomCar parking, not close enough to hotel and not enough parking spaces
Breakfast was good
Stayed in April 2024
Reviewed: 14 April 2024
Victoria
United KingdomThe cost of the bar, it was actually more expensive than central London 🤯 £5 for a single baileys They also had no bar snacks/crisps etc and a lot of people ended up getting food delivered in late at night
Beautiful setting and surroundings, very easy to find with great parking The rooms were stunning and so comfortable The curtains were so thick the room was completely dark all through the night
Stayed in March 2024
Reviewed: 11 April 2024
Peter
United KingdomThe evening meal was very average
Great view, the room was comfortable and a good job had been done on modernising the bathroom
Stayed in March 2024
Reviewed: 9 April 2024
Rupert
United Kingdomexceptional views over Cardiff. Although in Cardiff for a funeral the hotel and staff certainly made our stay pleasant.
Stayed in February 2024
Reviewed: 8 April 2024
Fiona
United KingdomNothing
Wonderful location large comfy room friendly staff
Stayed in April 2024
Reviewed: 4 April 2024
Sara
United KingdomNothing at all.
Beautiful hotel with magnificent views! Breakfast was outstanding.
Stayed in January 2024
Reviewed: 29 March 2024
Tim
United KingdomNothing
I travel a lot. Names like New Country House Hotel do not inspire me with confidence! How wrong I was! So staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was available. Attention to detail means that in one’s room, hot water is instantly hot. No running of taps to get the right temperature. As a professional, these systems are not inexpensive! But I digress. The professionalism and courtesy of the staff team is outstanding! The views around the coast are incredible! The breakfast extremely good. But then the little touches. A roaring log fire warming the restaurant area. And yes it was roaring when I left at 8 in the morning! I review hotels, and have travelled all over the world doing this. Perfect facilities demand a lot of attention to detail. They deliver here. A perfect experience demands a great staff team. They deliver! So a bland name conceals a magnificent hotel with beautiful rooms, and I’d only booked the most basic, note to self, suite next time, the views are extraordinary, the facilities outstanding, and the staff team excellent! Just book your next stay there!
Stayed in March 2024
Reviewed: 25 March 2024
Julia
United KingdomWe were staying with family to attend the funeral of a close family member. The staff were amazing, my sister and I had an amazing view, housekeeping were also amazing, as was the delicious breakfast. We felt like home from home and very comfortable. Thank you :)
Stayed in February 2024
Reviewed: 23 March 2024
Graham
United KingdomAll good
No view good bedroom dull lighting Good Food High Standard.
Stayed in February 2024
Reviewed: 23 March 2024
Elaine
United StatesNeeds updating
Location
Stayed in March 2024
Reviewed: 18 March 2024
Luke
United KingdomHaving to leave 😄
The views, staff and food
Stayed in March 2024
Reviewed: 17 March 2024
Toni
United KingdomGreat location overlooking Cardiff Bay The rooms were very spacious, well decorated and had everything you needed. The food in the restaurant was tasty, with local food The staff were excellent, friendly and helpful
Stayed in March 2024
Reviewed: 12 March 2024
Stanway
AustraliaNothing to dislike
Great hotel and location
Stayed in March 2024
Reviewed: 12 March 2024
Barbara
United KingdomLovely room and very good breakfast
Stayed in March 2024
Reviewed: 11 March 2024
Maurice
United KingdomRoom for ??
Dinner and breakfast good
Stayed in March 2024
Reviewed: 10 March 2024
Teifion
United KingdomOur fault booked a room with single beds
Very clean and friendly staff
Stayed in March 2024
Reviewed: 4 March 2024
Stephanie
AustraliaRoom was very dark. The shower had low water pressure and was not quite hot enough on the maximum setting.
Great location and very nice communal lounge areas. Food in the restaurant was excellent. Bed was very comfortable.
Stayed in March 2024
Reviewed: 3 March 2024
David
AustraliaCar park was a bit small and nearly all spaces were taken by conference guests, badly parked + a walk to reception was a middle distance but in the rain and with luggage it was not a pleasant experience.
View from room was spectacular across the hills but next morning we were in a cloud and saw nothing. 1st room was chilly because electric radiator did not work, changed our room without question, eevn offered us the suite but that too as it was large was chilly and would have taken time to warm up. At breakfast scrambled egg was available as the norm but was offered fried & poached if required.
Stayed in February 2024
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