The bar no atmosphere the bar staff clueless Stood at the bar for an age waiting to be served Wanted to charge to the Waterhouse I was staying in to be told only hotel rooms can charge to room Then why did reception require my credit card for additional charges Found out on the day before we left there was a bus that transported you to the town No info in the accommodation A few corrections and this place would be brilliant

Accommodation scenery the town of lanark

Stayed in May 2024

Steep stairs a bit intimidating but part of its character.

Very quiet and well located for us Thoughtful interior design Brilliant views

Stayed in May 2024

Windowsills could be taken care of better. A couple of dead bugs, or ones trying to escape.

Spacious. Good kitchen facilities including dishwasher. Onsite staff very polite and efficient. Overall very clean and comfortable.

Stayed in May 2024

The bedroom was down a very steep stair case. The bathroom at the top.

The Waterhouse was set on the Falls of the Clyde, it had beautiful views/scenery directly out of the livingroom/bedroom windows. The Waterhouse had everything you require for a comfortable stay. You can choose to cook your own meals or use the facilities on offer at the hotel. During our stay we used the spa and swimming pool steamroom and sauna. We had massage and facials from on site therapists. We visited all historical areas at New Lanark which outlines the work of Robert and Caroline Owen, which people are fortunate to have on their doorsteps. There are beautiful walks to the falls of Clyde to be enjoyed.

Stayed in April 2024

It was very spacious with all the amenities. Bed was so comfortable and such beautiful scenery.

Stayed in April 2024

It was great

Stayed in April 2024

Would say property was in need of an update. windows/blind were dirty. The bathroom wasn’t in the best condition, shower curtain was dirty at the bottom and the shower went cold after one shower. Also the shower curtain would stick to you while showering but was unable to not use it as the floor would have got flooded. The toilet had no toilet lid. These are obviously only minor issues and could be resolved easily.

The property is spacious, warm, with a stunning view of the river. Had a large fridge/freezer, toiletries, washing up items. New Lanark is a beautiful place. We could use the pool/gym facilities (towels supplied) in the hotel which was a nice bonus.

Stayed in April 2024

Nothing

Loved the history of the mill and also the spa and leisure facilities. Was very peaceful and relaxing with friendly and accommodating staff .

Stayed in March 2024

Nothing really.

Scenic location & great walks.

Stayed in March 2024

Bathrooms in Waterhouse 8 could do with a little modernisation

Good space, comfortable beds, good amenities

Stayed in March 2024

Property a bit cold but the view made up for it.

Staff were very friendly and informative and let us in early, which was much appreciated when traveling with a toddler.

Stayed in March 2024

The bathroom was cold and out dated

The size of the property. The views of the river, the bed was one of the most comfortable beds I’ve ever slept in

Stayed in February 2024

Bathroom was abit dated and could do with updating

Great location next to the river and cottage well equipped

Stayed in February 2024

The bath needs a bit of tlc, it was very tired looking and in need of updating, it filled with water when shower was on making it very slippy. The couches were in need of a clean, a lot of stains and dirty marks.

Plenty of room, loved the 3 single beds in one room. Beautiful location, right on the water.

Stayed in February 2024

could’ve been more light on the waterhouses row

lovely, rustic, comfy stay in an incredible location with a beautiful view. staff were kind and helpful through and through, will definitely be staying again!

Stayed in January 2024

There was a mix up with spa booking so I didn't have the massage that I was so looking forward to.

Stayed in self catering Water House. Very comfortable, well appointed accomodation. Exceptional location in heritage village

Stayed in January 2024

It could have been a bit cleaner & our cottage just looked a bit tired. When I rolled down the blind, there was a squished dead spider on it. The toaty wee couch was really uncomfortable too. The stairs of death leading down to the bedroom are not for the faint hearted either

I liked that it was pet friendly & that the bedroom was a good size. The views and walks were amazing and they had put a lot of thought and effort into the santa experience

Stayed in December 2023

Areas within the property were unclean. Muck in base of wardrobe. Food crust in fridge drawers. Some kitchenware required to be washed before use (some could be discarded and replaced). Pots and pans too small to cook a meal for four. Used glass left in bedroom from previous guests.

Great price for four people for two nights. Spacious accommodation. Beautiful location. Swimming pool area perfect.

Stayed in December 2023

The only little thing was we booked a two bed lodge but only had a one bed allocated (No.5).

The property is exceptional with all of hotel facilities and rooms directly onto river, a really comfortable and relaxing place to stay and the incerdible experience of being in the the world heritage site of New Lanark. It really was an outstanding experience.

Stayed in November 2023

Nothing

Very unique place

Stayed in October 2023

Although it was very good accommodation , it was just in need of some TLC.

I stayed in one of the Waterhouses, which are directly on the river with lovely views. You enter into a spacious hallway that leads into a lounge with a well equipped kitchenette. The bedroom was downstairs and very spacious. There is also plenty of free parking.

Stayed in November 2023

Nothing!

Super accommodation with fantastic views of the river. Very comfortable and cosy.

Stayed in November 2023

The water was immediately dangerously hot. The bathroom was well equipped. However, had no grab rail for exiting the bath/shower. The top part of the staircase had only one handrail.

The cottages were spacious and comfortable. They were well equipped for a family trip. It was in an excellent location with lots to do. The swimming pool and spa facilities were excellent. The staff were very helpful. There had been a slight mix up with our booking and it was dealt with with no hesitation.

Stayed in November 2023

Waterhouse could do with more cutlery and crockery as there was only one of everything per person which meant constantly having to wash up. Didn't spoil the overall experience though.

Location is beautiful. Staff were very friendly. Very interesting historical site.

Stayed in November 2023