New Bath Rd, Matlock Bath, Matlock, DE4 3PX, United Kingdom
#8 of 8 hotels in Matlock
Guests' ChoiceBased on 2624 hotel reviews
7.2Cleanliness
7.7
Comfort
7.9
Location
8.9
Facilities
7.4
Staff
8.3
Value for money
7.3
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 February 2024
Richie
United KingdomThe continental breakfast is not what it once was. I miss the eggs benedict etc. And would it take much to put some fruit yoghurts out along with the plain ones? Same price to buy. The breads were nice and fresh though and I enjoyed my ham and cheese bagel and earl grey tea😁
We always prefer the annexe rooms because of the balcony and pool view. And as an added bonus they're the cheapest. Yes they're not as immaculate as the house rooms but still nice and clean and spacious. The beds are always super comfy and I always get a good night sleep. Bar is pretty reasonably priced. £12 for a pint and a gin and flavoured tonic. Our favourite hotel in Matlock😃
Stayed in February 2024
Reviewed: 4 February 2024
Dean
United KingdomThe bedding needed fresh pillows and duvets.
The room was ok. The bathroom was in need of some repair and the grouting between the tiles needed attention. The staff are lovely but the hotel is looking tired.
Stayed in February 2024
Reviewed: 25 January 2024
Robin
United KingdomAll good and as expected couldl probably do with a refrub
Stayed in January 2024
Reviewed: 25 January 2024
Robert
United KingdomCarpet outside our room could do with a shampoo, but decor and our room was spot on,
Very happy, and everything was spot on, Location was also, plus a bus service right outside to go to matlock,
Stayed in January 2024
Reviewed: 22 January 2024
Corinne
United KingdomBed was very small for a superior double,and it was only a continental breakfast, but didn't actually say that just said breakfast included, and there wasn't much choice.. so basically 2 toast each and 2 teas £20
Stayed in January 2024
Reviewed: 21 January 2024
Beverly
United KingdomThe only negative was the mattress which was unfortunately quite uncomfortable, we would have mentioned it when checking out but reception was very busy. A cooked breakfast option would have been nice but the continental one avaliable still very good. All in all not bad for the price.
Lovely historic hotel, friendly staff
Stayed in January 2024
Reviewed: 14 January 2024
Kathleen
United KingdomStained carpets no heated in room only bathroom. Ha dle on the bath very loose heater not working poor. Continental breakfast only no cooked breakfast. Poor quality pillows.
Staff and location
Stayed in January 2024
Reviewed: 6 January 2024
Ian
United KingdomFew stains on the carpet
It was in a nice setting. The staff was very friendly and helpful
Stayed in January 2024
Reviewed: 5 January 2024
Sharon
United Kingdom2 single beds pushed together were uncomfortable and heating kept clicking. Also family in room close by were noisy and kids kept knocking my door and running up and down corridor.
Thermal pool was great
Stayed in January 2024
Reviewed: 31 December 2023
Rhiannon
United KingdomCobwebs in room, balcony was filthy, shower was covered in mold and mildew
Lovely breakfast, great location, close to Matlock Bath, nice view of pool and grounds
Stayed in October 2023
Reviewed: 30 December 2023
Anthony
United Kingdombar shut at 10pm on a Friday night not ideal
lovely location 👌
Stayed in December 2023
Reviewed: 26 December 2023
Paul
United KingdomCold poola
Staff
Stayed in November 2023
Reviewed: 24 December 2023
Davidson
United KingdomStairs were a bit of a problem to me as I have arthritis
Breakfast was OK but would have been nice to have a cooked breakfast Evening meal was lovely
Stayed in November 2023
Reviewed: 24 December 2023
Isha
GuyanaWe booked the supervisor room but the pictures in the booking did not match the actual room. I was disappointed. I paid for the room because I felt it will be nice to wake up in a beautiful room like that. But that was not the case. The stairs were a hassle with suitcases. The prices are too high for a country hotel.
The location is awesome. The building is beautiful.
Stayed in November 2023
Reviewed: 18 December 2023
Andrew
United StatesHotel rooms way too warm with no means of adjustment.
The staff were very helpful and pleasant made us feel welocome
Stayed in December 2023
Reviewed: 17 December 2023
Emma
United KingdomRoom was small and bathroom tiny, it had missing door hook and toilet roll holder.
Friendly, welcoming staff. Lovely and warm, clean and comfortable. Great convenient location.
Stayed in December 2023
Reviewed: 11 December 2023
Louise
United KingdomThe staff didn't provide any information about our stay at check-in such as the WiFi password or breakfast times (so we missed breakfast)! Few water stains on the ceiling and walls near the windows in the bedroom suggestive of leaks.
Lovely hotel, clean and spacious room with a lovely bathroom. Excellent location. Great price!
Stayed in December 2023
Reviewed: 7 December 2023
Alison
United KingdomBreakfast service let them down - continental breakfast with 3 staff should have run like clockwork and it didn't
The local area was amazing and the hotel was well located to explore
Stayed in December 2023
Reviewed: 5 December 2023
Max
United KingdomBit cold in bedroom
The building
Stayed in December 2023
Reviewed: 4 December 2023
Karen
United KingdomRoom 60 was very cold Breakfast was unimpressive
Staff were friendly Pool and balcony Main building was lovely
Stayed in December 2023
Reviewed: 3 December 2023
Julie
United KingdomBreakfast was disorganised, continually running out of items, staff were not in control of situation.
The reception and pool staff were very nice.
Stayed in December 2023
Reviewed: 30 November 2023
Rachael
United KingdomThe radiators didnt work very well in our rooms. Grout missing, and very cracked bath panel. The furniture throughtout the hotel was all stained. Theres big cracks in the walls. During breakfast, when the staff were asked if they could get some more of something, either questioned you or tutted. They were reluctant to do anything. The tables weren't set, or either piled up with dirty plates. Not enough mugs or cups to go about.
Brilliant location. The front of house staff very friendly and helpful. The beds were comfortable. Clean.
Stayed in November 2023
Reviewed: 28 November 2023
Janice
United KingdomNothing
The room was comfortable and warm.
Stayed in November 2023
Reviewed: 27 November 2023
Amy
United KingdomRooms were a little cold. Breakfast quite basic.
Lovely hotel, great staff. Good location for visiting local area.
Stayed in November 2023
Reviewed: 27 November 2023
Gordon
United KingdomThe bathroom or ensuite had not been thought out, practically . The bath was too small and was too close to the toilet, making it difficult to use the toilet properly. Very difficult to get in and out of the bath for a shower and the water pressure was very poor. Anyone that was not agile would have found it very difficult. It would’ve been better to put in a shower cubicle. Our suggestion for breakfast is to provide boiled eggs as an addition to the menu, so that vegetarians would get protein in their meal.
The staff were friendly and the position of the hotel was excellent
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content