The kitchen lacked a bit of cleaning stuff etc. which were, however, provided quickly upon asking. A problem was the non-functioning elevator. When booking, we did not realize that our rooms were on the top floor with long and steep staircases. As one of our group had difficulties climbing stairs, in particular downwards, this was quite difficult. As all the accommodations we have so far stayed at in London were equipped with an elevator, it never came to my mind that, if our rooms were tighter up, there would not be an elevator. We would love to stay at this place again, but only with a working elevator.

2 Queensberry Place between South Kensington and Gloucester Road Tube Station is excellent. Further to the tube stations, there are also a couple of buses running with stops nearby, The rooms (penthouse) were good, the living room very spacious.

Stayed in April 2024

There was hassle with Stayo's separate booking portal (I had problems with accessing it and had to upload a photo of my passport two times while the system threatenes that if I don't manage to do it, my booking will be cancelled). Also, the shower design was very impractical.

The location was superb for a family wanting to visit the Natural History Museum. The layout of the flat was also comfortable, there was everything we needed.

Stayed in April 2024

There wasn’t enough loo roll for a family of 4 and the shower leaked through the shower doors. The bed settee wasn’t at all comfortable

The location and ease of access

Stayed in April 2024

Too small for a family of four(Kyoto Suite 2) layered flat; upstairs no bed but a couch turned into a bed for 2, no wardrobe, no wc or shower. Downstairs is ok with a wardrobe,wc and a bathtub but still not spacious

Location&neighbourhood great!peaceful,quiet,posh area. Close to South Kensington tube station,many choices to eat and drink nearby. New,modern and chic building and flat (Kyoto Suite 2) Very kind and helpful staff.

Stayed in April 2024

Nice size and balcony was a real plus

Stayed in March 2024

The TV and dishwasher don't work properly. The beds are not very comfortable, especially the sofa bed，hope it can be improved.

The location is great, the apartment is beautiful and the balcony is perfect

Stayed in April 2024

The lift was out of order

Stayed in March 2024

No lift.

The location was absolutely perfect! Everything was walkable. Apartment is compact, super clean and complete with everything I could possibly need. I'd stay there again!

Stayed in March 2024

Not enough tea bags for the number of adults!

Great location, lovely apartment. Clean and spacious

Stayed in March 2024

The lift was out of order which meant we had to haul our suitcases and ourselves up numerous flights of stairs to the penthouse.

The location was perfect- 5 min walk from the tube and you can see the natural history museum from the front doorstep. The interior was immaculate- bright and clean and beautifully furnished.

Stayed in February 2024

Great location as our main purpose was dinosaur museum for our 10 y old. Bedroom was cozy and quiet. Kitchen had everything you need.

Stayed in March 2024

Nice comfortable well furnished room in good location.

Stayed in February 2024

The lift wasn’t working and we have to carry our big luggages to 2nd floor. Wifi issues settled the next day and it would be good to have a microwave.

Awesome stay, love the apartment! We will comeback again if a couple of issues fixed.

Stayed in March 2024

Beds aren’t very comfortable.

Clean. Good location in South Kensington. 2 bathrooms. Has a washer/dryer.

Stayed in March 2024

The disign, the fact that everything was where need be.

Clean and well decorated property, very well located.

Stayed in February 2024

The mattress is not very good

perfect location and brand new apartments. Very nice customer service (Abby and Charito have been very helpful and welcoming). Spacious and nicely decorated apartment with everything working so well.

Stayed in March 2024

the heating was great and the bed was comfortable. The location was extremely convenient both close to the train station and many attractions around. The building and the apartment were also very beautiful.

Stayed in February 2024

No lift

Location

Stayed in February 2024

The lift seems to be permanently out of operation, so if you have any knee or leg issues you should look for something different (or make sure to get the room on the ground floor). There's also a building site next to the property, so there's a fair amount of sounds coming from that during working hours, from 8-17. Otherwise the rooms were very quiet and only faint sounds from emergency vehicles could be heard in evening & night time.

The location of this "hotel" was perfect, being within a short walking distance from the South Kensington tube station, allowing direct access to the District and Circle lines, which go to a lot of the sights in London. There was a bit of faff getting the key app and logging in to the guest portal, but getting that done at home before the trip meant everything went quite smoothly while on location (however we didn't figure out how to get the key code loaded to my wife's app so we essentially only had one key). We had booked a suite, which consisted of a bedroom and a living room/kitchen, with a small sofa bed suitable for two children. The kitchen was well equipped, with a large induction stove, oven, fridge, dishwasher and washing machine as well as pots and pans in good condition (but no microwave). There was only two dish washer tablets, however, so consider bringing a few of your own if you will stay more than a couple of days. Similarly the free shampoo and conditioner was one each of those small hotel bottles so won't take you very far. There's a well equipped Waitrose supermarket next to the Gloucester Street tube station, a 5-10 minute walk away, and some smaller convenience stores even closer.

Stayed in February 2024

Option of fob aswell as electronic key

Stayed in February 2024

A little soundproofing be great as upstairs were so noisy till about 1am, hard to get a full nights sleep 💤

Perfectly located , just moments from Natural History Museum and 10 min walk from Royal Albert Hall . A compact studio ( not on images ) but fine for our one night stay . Able to drop bags in before check in time which was a real help .

Stayed in February 2024

The location and communications were excellent. Really close to transit options. Great small boutiques and restaurants nearby. Nice to be slightly away from the very busy London city center - with fast access to all the major sights.

Stayed in February 2024

We had a problem with a additional mattress, which was not working properly , since it lost air after some hours. It was replaced by another one, but the problem remained, unfortunately.

The location was excellent, close to the London main attractions and the tube. There are many restaurants and pubs nearby, too.

Stayed in February 2024

Some of the other residents were…undesirable, ill mannered and quite frankly a disgrace to society.

Great location. Loved the place. Quiet too.

Stayed in November 2023