131 The Promenade, Cheltenham, GL50 1NW, United Kingdom
#3 of 28 hotels in Cheltenham
Guests' ChoiceBased on 1835 hotel reviews
8.7Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
9.0
Staff
9.1
Value for money
8.4
Free WiFi
9.2
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End of dialog contentReviewed: 29 April 2024
Victoria
United KingdomNothing!
Everything! Lovely hotel
Stayed in February 2024
Reviewed: 25 April 2024
Paul
United KingdomNo parking on site.
Exceptional style, beautifully appointed and designed.
Stayed in April 2024
Reviewed: 22 April 2024
Nicolas
United KingdomWe were in room 18 above the outdoor garden area and it was very loud into the night. When we stay again we will request a room further away from the bar area.
Gorgeous hotel full stop.
Stayed in April 2024
Reviewed: 20 April 2024
Sue
United KingdomA little noisy later in the evening…
Very helpful, hard-working staff…Ideal location… lovely breakfast…
Stayed in April 2024
Reviewed: 19 April 2024
Michael
United StatesLocation of property and style of room.
Stayed in April 2024
Reviewed: 19 April 2024
J
United KingdomThere wasn’t enough staff on the bars was a long wait for a drink
Beautiful quirky property with a lovely location
Stayed in March 2024
Reviewed: 18 April 2024
Victoria
United KingdomThere was nothing we did not like about the property.
The property was stunning. Was stunning and was luxurious
Stayed in March 2024
Reviewed: 17 April 2024
Neil
United KingdomThe wine/beers in the room were astronomical, I felt a bit ripped off in that respect.
Great for a clandestine tryst, bed very comfy, shower great for antics
Stayed in April 2024
Reviewed: 15 April 2024
Nikki
United Kingdomnothing. We love 131, you can enter the doors and then curate your own experience. with fab restaurant and bar and the bouncy Gin and juice bar it was the perfect place for a 50 celebration
room was stunning and after a night of partying we got a late check in. BTW you get that automatically if you book direct with them rather than through booking .com Breakfast in bed was lovely and gorgeous Bramley products to indulge in the big copper bath in the bedroom.
Stayed in April 2024
Reviewed: 12 April 2024
Michael
United KingdomHaving to access room through restaurant.
Fantastic bedroom and bathroom with the highest quality of bedding, fittings and appliances.
Stayed in April 2024
Reviewed: 9 April 2024
Paul
United KingdomPeople talking outside the gin and juice bar, below our bedroom window, until 4am made it very difficult to sleep.
Location very good. Dinner and service was vexcelkent
Stayed in April 2024
Reviewed: 8 April 2024
Angela
United KingdomNothing really.
This was an exceptional hotel, full of character. The staff were all helpful and friendly. The decor was fabulous and we were spoilt for choice with the bars and restaurants within the hotel. The bed was so comfortable and the room even included a Dyson hairdryer. It was centrally located and only a two minute walk to our location. We left the following morning and just 10 minutes down the road we stopped at Dunkertons Cider Barn which is owned by the same person. It was fab. Lots of street food, a bar and a shop all placed under a huge marquee with chandeliers. We would definitely stay here again.
Stayed in April 2024
Reviewed: 8 April 2024
Kev
United KingdomHow hot it was in the room might of been my fault
Closeness to town and the room
Stayed in April 2024
Reviewed: 7 April 2024
Clare
United KingdomWalking through the restaurant to get to the room
Atmosphere and decor. Bathroom was insane
Stayed in April 2024
Reviewed: 7 April 2024
Nicola
United KingdomDrinks are always slow
Excellent location, rooms are beautiful, food is always good!
Stayed in January 2024
Reviewed: 4 April 2024
Lacey
United KingdomThe glass recycling smashing noise at 7.30am, but only happened once in a 2 night stay. Breakfast staff not the most pleasant sort.
Gorgeous rooms, amazing shower. Check in staff member was superb.
Stayed in April 2024
Reviewed: 4 April 2024
David
United KingdomNothing, everything was great
Amazing hotel, perfect location, super clean and very well furnished. We will be back for another stay! 😁
Stayed in April 2024
Reviewed: 4 April 2024
Kiran
United KingdomHonestly there was nothing I would change!
This hotel is absolutely wonderful, from the decor and little thoughtful touches to the friendliest staff that went out of their way to make it a lovely visit. My family all loved it and we would definitely come back.
Stayed in April 2024
Reviewed: 4 April 2024
David
United KingdomThere are a lot of stairs! Not something that can be resolved easily, but should have been made aware of the lack of a lift before booking. If i was made aware, it was not prominent enough as i have no recollection of it. That being said, it wouldn't stop me coming back and would only impact me visiting if i was accompanying an elderly relative
Room 37 was really well appointed and very quiet. I was really impressed with the attention to detail and comfortable surroundings. The bed was exceptionally comfortable and their was a plentiful supply of towels
Stayed in March 2024
Reviewed: 2 April 2024
Lisa
United KingdomNothing bad to report.
In Cheltenahm for a Wedding. Hotel was wonderful. Best Hotel Room we have ever had, food was exceptional, Staff were friendly but professional. Decor was fabulous. Will definitely return and definitely recommend!
Stayed in March 2024
Reviewed: 2 April 2024
Amy
United KingdomThe mattress was a tad too hard but that’s down to preference.
The room was stunning and so big.
Stayed in April 2024
Reviewed: 1 April 2024
Mark
United KingdomGreat Service - Great Location - Great Decor
Stayed in April 2024
Reviewed: 30 March 2024
William
United KingdomOnly got 1 egg with the kedgeree breakfast
Everything
Stayed in March 2024
Reviewed: 29 March 2024
Giffer
United KingdomNoisy stairwell at bar closing time.
Great location, lovely decor, helpful staff.
Stayed in January 2024
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