The bed was uncomfortable pillows hard we didn't get told breakfast times so ended up missing it although we paid for it

We had no hot water and the receptionist moved is to a new room

Stayed in March 2024

First night was woken up twice 12 then 4am due to shouting wasn’t happy

Wasn’t too bad for the money and had a lot of things to do within the hotel

Stayed in March 2024

The old room no heating. I had to ask for a heater

The food

Stayed in February 2024

The widow was broken so would not close all night. I'm sure they would have known this but failed to tell me!

Nice sea view from the room

Stayed in March 2024

Really need a revamp

Staff lovely

Stayed in March 2024

The bed was incredibly small I couldn't fit and also I could hear the people next door like they were in room with me . barely slept first night . Shower was pretty dirty and there was no brush for the toilet . Windows wont open

The swimming pool was nice and also the lobby at the ground floor

Stayed in March 2024

Restaurant closed at 7pm Only hand towels provided Bathroom door was broken Tap on sink could not turn off Bath was damaged

The entertainment. The bar area was warm. Friendly bar staff.

Stayed in March 2024

The was a smell Of damp through out the hotel But being a big old building it is expected.

Cheap and cheerful nice and clean food evening entertainment

Stayed in March 2024

The security,rude,the stuff on bar under professional,in fact be nice if have my money back,

The receipt people, very professional

Stayed in February 2024

Bloody freezing the rooms were really cold had to put our coats around the bottom of the curtains

Has everything for the family

Stayed in December 2023

Not working legit

Sauna, swimming,

Stayed in February 2024

We were on the 5th floor and found the ceilings along the corridor rather low with me being over 6ft tall I had to duck to avoid the lighting, also the rooms are not brilliant if there are people staying next to you that are talking and making a noise all night, wanted to complain in the morning but the staff on reception desk were more interested in doing stuff on computer rather than pay attention to the guests.

The location was perfect for what we wanted, room was ok apart from the floor which was very uneven but not a problem, the bed was comfy and if you are not used to a hard bed then you may have difficulty sleeping, we had a Seaview room and I think in the summer would be excellent.

Stayed in February 2024

Lift being to small for my wheelchair, parking was a nightmere even with a disabled badge! No help from staff room had broken bathroom window that did not fully close so made room cold , tv remote kept working on and off , bathroom had hair bows in must been left from last people in room , no extra pillows one each asked twice for more and didn’t happen first night asked second night got give one after 2nd time of asking, was spider and cobwebs in room full hotel was just dated and nothing like photos place was extremely busy not enough staff , games room most things was out of order or not working at all so kids wasn’t happy a wouldn’t go back here

Nothing really everything wasn’t up to scratch

Stayed in February 2024

Being moved because the room we were given a key for was in pieces, literally. The second room was a room with a wardrobe hiding a door to an adjoining room, in this adjoining room were placed a very noisy family of adults and children, we were woken up at 11pm by shouting kids and noisy parents that sounded like they were in our room, which really they were since it wad a suite of rooms with the door blocked by a wardrobe badly screwed to the door frame with 2 twisted weak brackets. Another move...... Dinner was rather like a bad school dinner, not much choice and the vegetables were very undercooked, lack of puddings coming out quick enough. It wasn't nice that the pool was being cleaned while people were swimming in it, this large pipe made the swimming area smaller and smaller, in the end I got out and waited, which made me cold even with my towel. For clarification we were in the pool already when they decided to clean it. We weren't told the complete dinner times when we checked in, we found out we could have had earlier, the young man who checked us in showed a lack of knowing information, or he just couldn't be bothered to inform us of some things. Same with the information on swimming, I didn't know I would need coins for the lockers and I had to ask how much it would cost per swim session even though when we booked in we had mentioned the swimming and asked for information. It is a shame as this was our Ruby wedding Anniversary and certain things were very disappointing. :(

We enjoyed the breakfast, the location was nice, some staff were friendly.

Stayed in February 2024

Nothing really

To be honest, everything was fine. I wasn't expecting 5 star

Stayed in February 2024

The smokers area in the doorway. I felt like I had had a cigarette each time we walked in and out of the building. Lack of cleaning. We didn't feel like we could use the bath and large cobwebs and dirty mirrors and windows. We couldn't take our shoes off in the rooms as the carpet felt cold and damp. Continue the castle theme inside.

House entertainment and comfey beds. Away from the centre so away from the hens and stags. The kids loved the castle appearance from the outside.

Stayed in February 2024

The price of the drinks 2 drinks at the bar at night, cost me £18. Very pricey. Also told receptionist about not being able to sleep due to the family next door. Bagging on the door, the walls, kids screaming. They tried to get into my room on numerous occasions. When I opened the door they laughed in my face saying it’s only 1 of my kids. No apology. Had to book an extra night as my son is autistic and need to sleep extra. Receptionist wasn’t bothered what I was saying. Never took no information off me. Regarding my complaint.

I noticed the hotel has been getting refurbished. Which is nice to see. The show at night time was amazing. Beautiful scenery.

Stayed in February 2024

The beds was hard and not comfortable

Room was clean and tidy

Stayed in February 2024

Whole place smelt of weed, food was horrible and couldnt get anywhere near the entertainment as the place was rammed with children that should of been at pontins

Swimming pool and the bed was comfy

Stayed in February 2024

Room was freezing. Would not heat up, had to sleep with layers. Walls paper thin heard everything at all times

Spacious room

Stayed in February 2024

Reception very rude - not friendly at all Expensive cafe Noisy rooms- very thin wall Noisy across from stairs - no sleep at all Lifts very slow

Location

Stayed in February 2024

The bed was terrible

Stayed in February 2024

Location

Stayed in February 2024

Heating

Entertainment

Stayed in February 2024

Mould in hallways, uneven floors. Room 259- Stain on the bedding. Crumbs on the floor. Bathroom hadn't been fully cleaned properly. Two towels, hand sized. One pillow each (couldn't sleep properly as neck was sore) TV was awkwardly positioned and the view from the window was disgusting. Only paid £32 so I guess I should've expected less but not the nicest of stays.

Glad we received coffee and tea in the room as a bare minimum.

Stayed in February 2024