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Reviews of Norfolk Hotel

61 La Colomberie, St Helier, Saint Helier Jersey, JE2 4QA, United Kingdom

#13 of 20 hotels in Saint Helier Jersey

Guests' Choice

Review score

Based on 982 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 7 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin or Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Fresh fruit

    Adequate

    Stayed in June 2024

  • Reviewed: 6 June 2024

    9.0
    Norfolk Hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We should in retrospect have stayed longer.

    The location, the rooms and facilities, the staff and cleanliness were excellent. I would not hesitate to recommend this hotel to others.

    Stayed in May 2024

  • Reviewed: 5 June 2024

    8.0
    Jersey is a fantastic holiday location and this hotel offers really good value for money.
    • Leisure trip
    • Couple
    • Twin or Double Room
    • Stayed 7 nights

    Only had one evening meal which was disappointing as the meat was tough and not a great selection of vegetables. Room lighting was poor. Only 2x13 amp power points so advise taking a 2/3 way adaptor. Toilet did not flush very well, requiring several attempts. In the room description on Booking.com it said "free toiletries" but you only get one bar of soap and you have to pay for shampoo/conditioner at reception. Glad the weather was not too hot as their is no air conditioning Hotel location is around a 20 min walk from the bus station and around 30 min walk from the beach/promenade.

    Full English breakfast was very good. Nice touch to keep the same table each day as our waitress Laura was delightful. Hotel and room is kept very clean. Comfortable beds. Having a swimming pool in a 2 star hotel is a bonus.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    A little dated in the rooms but that didn't affect our stay.

    The staff were friendly and made our stay very enjoyable. The breakfast was great and our room was clean and comfortable. Approximately 10-15 minute walk from the bus station uphill and a great little Thai restaurant next door. Plenty of nice restaurants in the town centre. The quiz night at the hotel was a giggle. The swimming pool looked great but too chilly in May for us to use it. We would recommend this hotel which has all the facilities you would need.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    hotel overall is a bit dated but is an old building

    room was comfortable and clean breakfast lovely service great

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Two star gem
    • Leisure trip
    • Couple
    • Twin or Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Late breakfast starts at 8.30am, I'm an early bird

    Excellent staff, very clean

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Great location and excellent staff
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to dislike, would go back again

    Location and staff were excellent. Room was alright a little bit tired looking but clean.The main areas, reception and bar and dining were fine.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    9.0
    Easy to get to all areas of the island
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Central Hotel. No need for a car.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    7.0
    Good value and adequate
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It was very dated. The bathroom could do with an update. The breakfast was adequate.

    It was clean and in a good location

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    An old hotel with elderly clientele but entirely adequate.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights

    The noise in the room was noticeable. I don't think that there was much soundproofing between rooms and when anyone walked around on the floor above, it sounded like a herd of elephants! The door leading to the courtyard was dirty and remained so for our stay.

    Although very dated in decor and facilities, the hotel offered all the amenities that we had expected. The size of the room was very good. We found that things on Jersey were generally quite expensive, especially eating out but this hotel offered good value for money. Staff were excellent especially the lovely Portugese lady who looked after us for breakfast.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    Fab inexpensive hotel, friendly and helpful staff. Special mentions for reception staff, Brian is a hoot! Silvio in dini
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Close to shops and restaurants and transport Warm welcome from reception

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Fine: I’d stay again.
    • Leisure trip
    • Couple
    • Twin or Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Old people are the main clientele (age 70+). In some cases very old (85+). Mobility scooters were available. Five of them. I’m not saying I didn’t like this, hell - I’m 65. But some might not like it that much. Almost zero young families.

    Friendly staff. Good location. Affordable. Good sized room.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was waiter service only and facilities very basic. General full of older people.

    Great quiz entertainer on the Monday, very funny guy. Most of the staff were lovely

    Stayed in May 2024

  • Reviewed: 30 May 2024

    7.0
    No complaints.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    False advertising of facilities i.e. shuttle bus. The room smelt like 'old'. The TV was tiny and no bath.

    Later than average check-in time which was imperative on this occasion.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Thoroughly enjoyed our stay, looking forward to our next visit.
    • Leisure trip
    • Couple
    • Twin or Double Room
    • Stayed 7 nights

    Can't think of anything.

    The whole hotel is run extremely well, very friendly staff, special mention for Silvester (not sure of the spelling) and Tila in the restaurant. Good variety of food, all well cooked . Very good bar and games room, bedroom spacious with tea/coffee facilities. Very nice looking swimming pool, unfortunately the weather although good, was not warm enough for us to have a swim. Reception very helpful with any enquiries. Some entertainment provided most nights. Only classed as two star hotel but should be at least three star. We will return.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    What’s not to like! We will be back 😊
    • Leisure trip
    • Family with young children
    • Twin or Double Room
    • Stayed 7 nights
    • Submitted via mobile

    We always stay at this great hotel, it’s our 3rd time. We return each year because of the lovely staff, the cleanliness and the perfect location. The rooms are large, breakfast is plentiful with lots of choice and to top it off a great little pool. Car parking is a bonus but you are right on a bus route if you don’t want to drive and minutes walk to town with plenty of restaurants on your doorstep.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Nice friendly atmosphere,enjoyed the breakfast

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Can't think of anything negative .

    Value for money, friendly staff.food was good,very nice breakfast, night time entertainment was okl,nice bar area.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Basic, clean accomadation in a good central location.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Room dated

    Staff very helpful. Facilities very clean. Good central location

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin or Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Full english breakfast was not very tasty, bacon and sausage not very good quality. Our room was on floor 2 and the floor above us was very squeaky. Every time someone in the room above walked about, we could hear the noise of the squeaky floors.

    The friendliness of the staff. The cleanliness of the hotel. Location.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Decent
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Out dated bedroom furniture, smallest tv in the world

    Good breakfast, outside space was great, amazing friendly staff

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    We loved this hotel with old world charm!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We loved the comfort and the cleanliness of our room. The lounge areas were spacious where we relaxed awaiting for our room to be ready. There was a lovely garden where we could sit in the sun. We had to leave early so the hotel packed us a breakfast. A step back into the luxury of yesteryear hotels with white tablecloth dining and old world charm.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very enjoyable stay overall.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Furniture and fittings in bedrooms/bathrooms very dated.

    Very clean, comfortable and great staff.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Good value for money - friendly efficient staff - would stay again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Insulation in rooms not great - a lot of noise from room above ie talking and walking around. Rooms quite dated

    Breakfast - good choice, good sized portions excellent waiting staff

    Stayed in May 2024

Showing 1 – 25

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