Reviews of Norfolk Hotel
61 La Colomberie, St Helier, Saint Helier Jersey, JE2 4QA, United Kingdom
#14 of 20 hotels in Saint Helier Jersey
Guests' ChoiceReview score
Based on 952 hotel reviews
8.0Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
8.9
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Facilities
7.9
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Staff
9.2
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Value for money
8.5
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Free WiFi
8.5
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Reviewed: 28 May 2024
Schofield
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Nice friendly atmosphere,enjoyed the breakfast
Stayed in May 2024
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Reviewed: 27 May 2024
Ian
United Kingdom12 reviews9.0Superb- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Can't think of anything negative .
Value for money, friendly staff.food was good,very nice breakfast, night time entertainment was okl,nice bar area.
Stayed in May 2024
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Reviewed: 27 May 2024
Kathleen
United Kingdom20 reviews8.0“Basic, clean accomadation in a good central location.”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Room dated
Staff very helpful. Facilities very clean. Good central location
Stayed in May 2024
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Reviewed: 27 May 2024
Kennedy
United Kingdom2 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Twin or Double Room
- • Stayed 7 nights
- • Submitted via mobile
Full english breakfast was not very tasty, bacon and sausage not very good quality. Our room was on floor 2 and the floor above us was very squeaky. Every time someone in the room above walked about, we could hear the noise of the squeaky floors.
The friendliness of the staff. The cleanliness of the hotel. Location.
Stayed in May 2024
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Reviewed: 26 May 2024
Alan
United Kingdom4 reviews7.0“Decent”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Out dated bedroom furniture, smallest tv in the world
Good breakfast, outside space was great, amazing friendly staff
Stayed in May 2024
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Reviewed: 22 May 2024
Karen
Australia20 reviews2 helpful votes8.0“We loved this hotel with old world charm!”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
We loved the comfort and the cleanliness of our room. The lounge areas were spacious where we relaxed awaiting for our room to be ready. There was a lovely garden where we could sit in the sun. We had to leave early so the hotel packed us a breakfast. A step back into the luxury of yesteryear hotels with white tablecloth dining and old world charm.
Stayed in May 2024
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Reviewed: 21 May 2024
Debra
United Kingdom1 review8.0“Very enjoyable stay overall.”- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Furniture and fittings in bedrooms/bathrooms very dated.
Very clean, comfortable and great staff.
Stayed in May 2024
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Reviewed: 20 May 2024
Elaine
United Kingdom3 reviews7.0“Good value for money - friendly efficient staff - would stay again”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Insulation in rooms not great - a lot of noise from room above ie talking and walking around. Rooms quite dated
Breakfast - good choice, good sized portions excellent waiting staff
Stayed in May 2024
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Reviewed: 19 May 2024
Norffy
United Kingdom12 reviews8.0“Great location”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Friendly staff, great location with clean facilities. Breakfast was great and the team were attentive!
Stayed in April 2024
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Reviewed: 18 May 2024
Julie
United Kingdom15 reviews8.0Very good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
The location was good, the pool area was nice in the evening sunshine. The rooms were comfortable and breakfast was good. Staff were friendly and helpful.
Stayed in May 2024
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Reviewed: 18 May 2024
Stuart
United Kingdom10 reviews1 helpful vote8.0Very good- • Leisure trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Soundproofing in bedroom not great. Could hear the entertainment in the hotel during the evening in the bedroom.
Good budget hotel. Staff very friendly.
Stayed in May 2024
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Reviewed: 17 May 2024
Stokes
New Zealand447 reviews47 helpful votes9.0“Our first choice when next in St Helier.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The television set was rather small, although it worked well. Perhaps a larger model some time in the future. Just a minor thing.
We stayed here last year and this year spent 4 days here then went travelling in some other of the Channel Islands then came back for a few more days. The staff were all friendly and helpful, especially the man who served us at breakfast. He worked hard but had the personal touch. The hotel is an older building and there are areas all over the place where there are sofas and places to sit and relax. Parking is at the rear of the hotel and can be busy at times, although we had no problems. Very convenient for shopping.
Stayed in April 2024
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Reviewed: 16 May 2024
Stephen
United Kingdom97 reviews6 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Location, staff
Stayed in April 2024
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Reviewed: 15 May 2024
Jacqueline
United Kingdom18 reviews7.0“Good location”- • Leisure trip
- • People with friends
- • Double or Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Would have liked some selection of pastries at breakfast that you help yourself to as got a bit bored of same things every day for 6 days
The staff. They were all very friendly and helpful
Stayed in May 2024
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Reviewed: 15 May 2024
Gabrielle
United Kingdom21 reviews1 helpful vote9.0“I would definitely return as the hotel is clean with friendly, helpful staff and a good breakfast.”- • Leisure trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 5 nights
A well appointed hotel with lovely friendly and helpful staff. Good breakfast. They can also organise bus tours directly from the hotel making everything so easy.
Stayed in May 2024
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Reviewed: 15 May 2024
Kathie
France24 reviews2 helpful votes7.0“Short stay as a birthday treat for our 2 daughters.”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
Parking the car was a bit of an issue but not insurmountable.
Friendly and very helpful staff throughout the hotel. Breakfast was good, as was the restaurant service. The bedroom was clean and functional.
Stayed in May 2024
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Reviewed: 15 May 2024
Judith
United Kingdom2 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Some areas beginning to look tired.
Good
Stayed in May 2024
-
Reviewed: 14 May 2024
John
United Kingdom10 reviews1 helpful vote8.0“Jersey Gem”- • Leisure trip
- • Couple
- • Twin or Double Room
- • Stayed 7 nights
- • Submitted via mobile
Only one minor point. The bathroom was small and and a bit cramped. The layout meant you had to close the door to get behind it to use the toilet. The shower was not very powerful so had to hand hold it to get the best out of it.
Very clean, tidy and all the staff were very helpful. Room service was very good. There was a nice view to the north east of the city from our bedroom. The meals were very nice and the waiter service was prompt. Very easy to book in and out at reception. The location is close to and walking distance to the town centre. The pool was a clean and tidy bonus.
Stayed in May 2024
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Reviewed: 14 May 2024
Davina
United Kingdom10 reviews9.0“It was excellent from start to finish Hotel was spotless. staff were very friendly and we had sun”- • Leisure trip
- • Family with young children
- • Twin or Double Room
- • Stayed 7 nights
- • Submitted via mobile
I felt the dinner could have been a bit more varied but it was good
Everything
Stayed in May 2024
-
Reviewed: 14 May 2024
Lynda
United Kingdom18 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
No snacks can be bought during the day. no bar open till 5 shower gell etc was extra to buy from reception. breakfast was ok staff we're pleasant.
Central location.
Stayed in May 2024
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Reviewed: 13 May 2024
Janina
United Kingdom6 reviews8.0“For what we paid, it did the job and I will stay again, the location is great!!”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
Just needs to be updated
Location fabulous, The hotel and staff were also very good. The hotel is just a little dated that is all. Breakfast was ok.
Stayed in May 2024
-
Reviewed: 12 May 2024
Martin
United Kingdom17 reviews8.0“Lovely, friendly hotel. Ideally located with car park. Would definitely stay here again.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
Clean, quiet room, comfortable, large double bed. Lovely breakfast, service was excellent, waitress very friendly. Overall, a very welcoming environment.
Stayed in May 2024
-
Reviewed: 12 May 2024
Alison
United Kingdom1 review1 helpful vote9.0“Very comfortable, quiet, clean and welcoming.”- • Leisure trip
- • Couple
- • Twin or Double Room
- • Stayed 7 nights
- • Submitted via mobile
Decor. Flowery curtains and carpet. Embossed wallpaper. Bedding white and modern though. We didn’t use the pool as it’s not heated.
As everyone says, it’s exceptionally clean. Staff are lovely. Breakfast really good and sets you up for the day. Good location. Short walk to town centre. My husband compared it to Faulty Towers but in a nice way.
Stayed in May 2024
-
Reviewed: 11 May 2024
Lblew
United Kingdom16 reviews9.0“Great value, excellent service”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
The staff are all very hospitable, welcoming and helpful. Exceptionally clean everywhere, well maintained. Efficient breakfast service, we didn't try the evening meals but the choices sounded good. Bus stop right outside the hotel but also easy to walk to main bus station or around St Helier, also a lovely park nearby. Dip in the outdoor pool was refreshing.
Stayed in May 2024
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