Nothing. Happy with all.

Good security as non guests unable to use lifts or access the stairs.

Stayed in March 2024

Sofa bed very uncomfortable for children. Main bed mattress was good. Night time it was very hot in the room. I am not sure central A/C was set up correctly? Couldn't sleep properly

Stayed there for one night to attend all England badminton .it was very close to the venue,walking distance of 5 mins. Having carpark at the hotel was useful, we paid 18£ for 24hrs. Breakfast was good,cooked breakfast,kids liked pancakes too.

Stayed in March 2024

The lavatory was separate and tucked away in the corner on it's own. From a purely personal point of view it would have been more convenient for middle of the night visits if it had been in the bathroom. There was a slope across the bed! The very good breakfast was spoiled by overcooked, hard bacon.

Clean well presented hotel and room. We were given a free upgrade for our room which was a nice surprise. Staff were very pleasant and room was spacious and comfortable. The shower was excellent.

Stayed in March 2024

No Cash Spillage of food on 6th floor reported but not cleaned for the 3 days

Breakfast

Stayed in March 2024

Steam room/sauna really too small and as in Brussels one room out of order, showers and changing facilities rather inadequate.

Conveniently located

Stayed in February 2024

The taxi we booked through the hotel was very late and we had to rebook. But they did their best to get it sorted.

The staff were super friendly and the childrens gifts and game area were a winner after long travels. Very accommodating of my therapy dog. The breakfast was decent value and with lots of options. Good kids meal box in evening. Room was decent value and size for family.

Stayed in March 2024

Great location for Brindley Place bars/restaurants and arena, good value hotel with good facilities and nice bar/lobby area.

Stayed in December 2023

The hotel met my expectations and nothing needed to be different.

Good location, very nice foyer area which makes the hotel inviting. Friendly and efficient check in and out.

Stayed in February 2024

Nothing, except the price of the cooked breakfast

Our rooms were connected, which made it easier to talk to our group, the staff were fantastic, friendly and helpful. The location of the hotel was perfect. Separate bathroom and toilet was great too.

Stayed in March 2024

The after thought was the toilet in the room.

Amazing lobby and room.

Stayed in March 2024

The toilet was very basic and needed some Tlc.

A great central spot! Really modern and rooms were airy. Beds were comfortable.

Stayed in February 2024

I found the mattress uncomfortable so didnt sleep well and the room was a bit too warm for me. I didnt like that in addition to paying for the room and breakfast that I had to pay an additional £18 to park my car in the hotel car park particularly after being told when I rang the hotel to make enquiries that there wouldn't be an additional charge.

The room was lovely. The breakfast was exceptional, everything you could possible want was available. Staff were very pleasant and accommodating. We were going to an event at the symphony hall and the hotel was perfectly located for getting there in a few minutes.

Stayed in March 2024

Price of parking

Great location

Stayed in February 2024

Parking was expensive at £18 for 24hrs

It was perfect location for a night out in Birmingham. We stayed there with friends and it’s very handy being right next to a supermarket, opposite a fast food restaurant and all the pubs/clubs in a line from there. Great choice of places to go. Hotel bed was comfortable and the shower wasn’t bad. Would definitely use again for convenience. Also had parking underneath.

Stayed in February 2024

My husband is coeliac and dairy intolerant so he has to be really careful with food. At breakfast he asked if the sausages were gluten free and was told they were. We were very impressed that the GF bread had its own toaster but there was no dairy free butter so I asked for some at the counter, Took time but it did arrive. I double checked the sausages as they were the only ones and this time I was told they were not gluten free! I told the staff member that my husband was coeliac and that we were now going to have a dreadful visit as he would be really ill. She called the head of the restaurant who was really sweet and she tracked down what was happening. It seems the sausages are GF but they cannot say that because a customer may have used the tongs to pick up something else. I fully understand that but do feel Novotel needs to do something for their GF and DF intolerant customers. My husband does not have a GF fad, he becomes very ill. Perhaps the best way is to say the sausages are GF but get freshly cooked ones from the kitchen when asked? And I would like to thank the restaurant manager for dealing with the problem very efficiently and politely.

Stayed in March 2024

The bedroom was pretty dated and the noise meant I didn't get a decent sleep until I switched rooms away from the road. Doesn't look like the windows are appropriate for the location. They need to be double/triple glazed.

Breakfast was great and the staff were really nice.

Stayed in March 2024

Nothing

Location was perfect, small walk into town for some shopping and in the evening all the bars and restaurants are at our doorstop and we had a lovely time going along the canal and found some great entertainment.

Stayed in March 2024

Its starting to look a bit dated. Could do with some brightening up

Location.

Stayed in March 2024

N/A

Perfect for ICC and city in general. Clean and comfortable. Friendly staff.

Stayed in March 2024

Location is perfect for nightlife Booked early for value for money

Stayed in March 2024

That I had to pay for parking

The location to where I was going out too.

Stayed in February 2024

Rooms a little dated but clean

Parking handy in that part of Birmingham

Stayed in February 2024

Someone mustve been smoking as when we walked in our hallway absolutey reeked of cigarettes smell which made me sick. It was gone in the morning.but obviously it wasn't pleasant smell to walk into. First impressions are lasting impressions. Some of our family was staying across the road at Hampton by Hilton. In comparison the deco and colour in their hotel was nicer and more modern than ours.

Overnight trip due to a wedding. Hotel was nice. Lobby was bright and nice and welcoming. Staff were helpful. UmbereLLas available for hire. Decent little gym for ab overnight stay.

Stayed in February 2024

Nothing

Close proximity to Strictly Venue

Stayed in January 2024

My bathroom could have been cleaner. There were make up smudges in the bathroom sink and I found a couple of hairs in the bathtub. I wanted to use the steam room and sauna which looked exceptional. Unfortunately neither of them were on so I gave up. Disappointed.

Great breakfast. Staff were professional, polite and helpful.

Stayed in February 2024