70 Broad Street, Birmingham, B1 2HT, United Kingdom
#32 of 72 hotels in Birmingham
Guests' ChoiceBased on 2831 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
8.0
Staff
8.9
Value for money
7.8
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 April 2024
Murphy
United KingdomNothing
Hotel was central. Staff were excellent. Room and bar area were great.
Stayed in April 2024
Reviewed: 11 April 2024
Sev
United KingdomDidn’t feel it had the same feel as the other Novotel hotels
Nice hotel but needs updating a bit.
Stayed in April 2024
Reviewed: 10 April 2024
Sarah
United KingdomBit dated for a city centre hotel however did the job
Local to the city easy walking distance with children
Stayed in April 2024
Reviewed: 9 April 2024
Maralyn
United KingdomBooked 2 rooms for 3 people. 1 room we required a made up sofa bed when booking. Phoned prior to arrival to ensure this was known. When arrived, no made up sofa room in either rooms. Returned to reception to inform staff that neither room had a made up sofa bed. We were told that room staff would be told to do this. 2 hrs later no one had come to do this. We advised reception on our way out to eat. On our return we were asked to move rooms, to next door, where there was a made up sofa bed. Could not understand why we were not put in this room earlier!
Very good breakfast and location for canal exploring.
Stayed in April 2024
Reviewed: 9 April 2024
Judy
United KingdomN/A
I didn't have breakfast.
Stayed in January 2024
Reviewed: 8 April 2024
Louise
United KingdomThe toilet in a room with no sink or bin
Great location excellent staff
Stayed in April 2024
Reviewed: 8 April 2024
Dayo
United KingdomNice, spacey, and comfortable
Stayed in April 2024
Reviewed: 8 April 2024
Aims
United KingdomThe room could do with a bit of an upgrade and made slightly more modern. But everything was clean and great value for money.
The location was perfect. The room was nice and comfortable. The car park felt really secure.
Stayed in April 2024
Reviewed: 7 April 2024
Michelle
IrelandThe lights in the room are a bit confusing turning them on and off, and the lights on headboard did not work.
This was my second stay here and did not dissapoint. The scent in the lobby is lovely! Rooms are spacious and very clean. Loved that Rituals toiletries are provided. Slippers and robes are also provided. Location is fantastic, right in the heart of Broad Street with bars, canal in walking distance. Staff are extremely helpful and friendly, we were delighted to be giving connecting rooms, it made our stay that more special.
Stayed in April 2024
Reviewed: 4 April 2024
Cameron
United KingdomHot chocolate in rooms would have been fab for rooms with children staying.
The staff were fabulous. Kind, helpful, super caring with my little boy (7). Also accommodating when I had fallen over in the street, giving me ice and making sure I was OK. I last stayed in a Novotel 20 years ago (hotels are infrequent!), and this lived up to my memories. Cleanliness is most important and nothing was awry. Breakfast was fabulous too.
Stayed in April 2024
Reviewed: 2 April 2024
John
United KingdomCar park was rammed, no space at all. Told to go down the road and spend more on a less secure car park. Dated room with lots of artex and a separate toilet with a heavy , chain-pull door caused the kids issues.
Central location and walking distance to all booked events. Staff were good.
Stayed in April 2024
Reviewed: 1 April 2024
Sam
United KingdomOne night stay due to an event at utilita arena. Hotel served its purpose well. No complaints
Stayed in April 2024
Reviewed: 1 April 2024
Pam
United KingdomHaving to pay full price for parking
Stayed in March 2024
Reviewed: 31 March 2024
Alison
United KingdomDated and poor bathroom arrangement, toilet in tiny cabinet with no wash hand basin, basin and bath in separate room. Not an accessible arrangement at all.
Good position, close to Symphony Hall and the Rep.
Stayed in March 2024
Reviewed: 30 March 2024
Charles
United KingdomNothing
Location, staff and room were nice
Stayed in March 2024
Reviewed: 30 March 2024
Sheera
United KingdomToilet is separate from bathroom and sink - bit strange. Bar prices quite expensive. TV couldn't be connected to apps.
Nice bed, good location. OK for a night's stay.
Stayed in March 2024
Reviewed: 30 March 2024
Mike
United KingdomExcellent
Stayed in March 2024
Reviewed: 29 March 2024
Mark
United KingdomBreakfast £18 Carpark £18, being under the hotel, thought would either be free, or subsidised.
Reception Staff were really helpful.
Stayed in March 2024
Reviewed: 28 March 2024
Nigel
United KingdomRoom, breakfast and location.
Stayed in March 2024
Reviewed: 28 March 2024
Doug
United KingdomBar seemed under staffed as there were queues when the nearby concert many of us attended ended - and the way the Guinness was poured wasn't great. Had to take 2 pints back. Bedroom was very warm, and hard to cool down - which impacted the comfort score.
Room was clean, and the breakfast was good. Staff were really friendly.
Stayed in March 2024
Reviewed: 26 March 2024
Shimmin
Isle of ManUnfortunately had to move rooms to facilitate repair of the loo. Second room wasn’t as nice but couldn’t be helped. Also sauna was unavailable
Smart clean and modern in a convenient area. Super breakfast with lots of healthy choices. Lovely room comfy bed and a bath. Super helpful friendly staff.
Stayed in March 2024
Reviewed: 25 March 2024
Konstantin
United KingdomNothing particular.
Great location and the staff were very friendly. has good facilities and the breakfast we lovely, too.
Stayed in March 2024
Reviewed: 25 March 2024
Jason
United KingdomNo issues
Well equipped , very handy for city centre facilities , very helpful staff
Stayed in March 2024
Reviewed: 25 March 2024
Lewis
United Kingdomnot enough parking spaces and spaces are very small No lift from the carpark- that I could see anyway There was a lot of noise coming from either outside or another group of guests.
Very comfortable. Good temperature. Nice selection for breakfast. clean and welcoming appearance
Stayed in March 2024
Reviewed: 25 March 2024
Fitzpatrick
United KingdomCould do with updated the rooms. Was a little dated.
Good location. Breakfast was good Very quiet.
Stayed in March 2024
Atlanta, USA
Madonna di Campiglio, Italy
Iselin, USA
Pemuteran, Indonesia
Yantai, China
Santiago, Chile
Rio de Janeiro, Brazil
Pasikuda, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content