The bed was very hard , and not comfortable at all. Was hard to sleep.

It was a nice room, clean. More spacious than expected. The kitchenette was nice to make breakfast and not eat every meal outside. Location was wonderful ! Shower was excellent.

Stayed in January 2024

3pm check in. It would be great if that’s done by 11am.

Location is brilliant. Close to few tube and train stations. Cleanliness. Found it spotless! Friendly receptionist Melissa. Very helpful with information.

Stayed in January 2024

The light in the toilet was broken. It kept blinking. There was no kithcen soap and sponge to clean the dishes. The reception desk is opened only during the specific time. And on the Christmas eve, the staff was gone before the informed time, so I couldn't ask the staff for what I need.

The room was really spacious. There was kitchen so that we could cook during Christmas time that many restaurants are closed. The staff was friendly. The location is right near the Hyde park.

Stayed in December 2023

The noise can be heard from the reception and outside and being in the basement not good internet. Tv cannot be connected to WiFi.

Very nice bath spa

Stayed in January 2024

the location was excellent for my needs.

Stayed in November 2023

Great location

Stayed in December 2023

There was building work going on right outside the hotel which woke us up at 8am, we had hoped for a relaxing morning before catching our midday train, unfortunately the hotel had not made us aware of this prior to booking. Had we known we would not have chosen to stay there as other hotels were available at the same price. If you are planning on staying in the next few months I would recommend checking with the hotel prior to booking.

Nice clean modern room, big shower, adjustable heating, lady on reception very friendly. Close to Underground & Paddington Rail Station. 5 min walk to Kensington Gardens.

Stayed in January 2024

Our room was quite cold - the thermostat did not have a heat function and it said “the filter should be changed”!

Very nice welcoming staff! They allowed us to leave our luggage both before checking in as well as before leaving for the airport allowing us to explore London without having to bring our luggage with us!

Stayed in January 2024

Great location with some amazing restaurants close by and several tube stations within walking distance including Paddington station. The rooms were small, but clean and had everything you needed.

Stayed in December 2023

Room was in basement so it was cold. Bad sound isolation. Also me who dont smoke, I could feel smoke if someone was outside smoking.

Helpful reception lady. Nice quite area. Close to tube. Fully equipped kitchen in the room. You can basically cook your own meal. Tv + fridge in the room.

Stayed in December 2023

No 0-24 reception, very small room, they didn’t change all the towels during stay

Clean and new

Stayed in November 2023

The area was peaceful and well-connected. The rooms were clean and comfortable, even if small. The lady working at the reception was very professional and kind, helping us with our requests.

Stayed in December 2023

Some of the cutlery in the kitchenette was unsatisfactory and didn’t appear to be clean.

I liked the easy access and the excellent location.

Stayed in December 2023

room was a tad small but fine for a one night stay

location, clean, easy

Stayed in December 2023

nothing to comment

The location was a bit tricky to fine, but we got there in the end, the room was beautiful and clean. the staff were very freindly and everything was perfect

Stayed in November 2023

Ground floor isn’t for me. A bit stuffy but I would just book another one on another floor next time

Super location, great staff and very good room

Stayed in December 2023

They were able to accommodate us with a check-in after hours

Stayed in December 2023

The location was a bit deceiving, it was a mile and a half from central Hyde park and quite a walk from any tube station. There was no soap in the room, we were given 4 travel sized bottles of shampoo. The air conditioning unit was in a foreign language so could not adjust the temperature settings. There was a long dark black hair on the fresh towels.

The bed was comfortable and the room looked newly renovated. Large TV and coffee making facilities in the room. There was even an electric hob, microwave, kettle and mini fridge.

Stayed in December 2023

Whilst we loved the location, overall, our experience was a little disappointing and less than we had expected. We arrived at 14:40 and were made to sit in the common lounge area until 15:00 (precisely) before the concierge would allow us to check-in. We could have left our luggage and gone out for a while but we were tired and wanted to access our room, so we decided to wait. We were pretty sure the room was already prepared and ready for us but they charge a £20 per hour fee if you want to check in earlier, so there was no offer to allow us in before 15:00. The following morning, I asked the concierge if she would please photocopy a document (1 sheet) for me and I was advised "we don't do that sir" despite the photocopier/printer being within arms length. The room was much smaller than we had anticipated. The accommodation is advertised as having self-catering facilities with a kitchenette; but there was only one seat in the room and only the bench to eat at (no table). Also, whilst the kitchen is equipped with a small fridge and a stove top with two induction points, we didn't feel the property really wanted these used for cooking. Reasons are: 1. No detergents, no scourers, no paper towels and no hand towels. 2. We asked for these and were advised they are not be supplied. 3. We used cups and plates and cutlery for coffee/tea and toast and were advised housekeeping would be asked to clean them for us. 4. There is very little workbench space in the kitchenette. 5. There was no evidence of condiments, salt & pepper or anything of that nature which we have never seen before in properties with "functioning kitchens/kitchenette's" we have stayed in.

The location was really excellent for exploring London and surrounds. Close to Hyde Park, Paddington Station is maybe a 15 minute walk and there's two accessible underground Tube access points and bus stops close by and plenty of dining options available too. The room was modern, air conditioned, very clean and serviced daily however, the room was very small. The housekeeping staff were very helpful and courteous. There was a coffee machine, kettle and toaster in the room and crockery, utensils and cutlery for two people.

Stayed in December 2023

Nothing great place to stay

Staff were lovely!

Stayed in December 2023

The hotel staff that we greeted on the first day was incredibly kind and helped us. Unfortunately on our checkout day, the staff that we dealt with (Unsure of name but had a strong eastern European accent) was rude when retrieving luggage we had left there a couple hours before. He claimed we gave him the wrong room number but in the end he was wrong but yet again still rude. It would be nice if the bed was a little comfier. The AC in the room was absolutely horrid, both my partner and I were boiling in Mid December as the room's window wouldn't stay open (kept shutting, Room LG03) and the AC wouldn't make the room any colder and seemed to make it warmer at times even though it was set to the cool option and lowest temp available.

The room was clean when we entered and items such as shower gel, towels etc were provided. The TV in the room was nice and big while the bed was okay. The bed wasn't as comfortable as you'd expect and was abit hard but wasn't too big a deal. The bathroom as a whole was really nice for me and my partner. We found that the room had more than enough space. Forks, spoons and knives were also provided with a sink and stove which was amazing.

Stayed in December 2023

I liked it all

We did not have breakfast

Stayed in December 2023

There were no hand towels provided and limited coffee pods etc.

It was in a quiet street with useful little shops and cafes nearby. Not far from tube and very close to Hyde Park and Kensington Palace. The room was comfortable and clean.

Stayed in December 2023

Staff not rude but could have been friendlier/warmer.

Comfy bed. Good location. Hot, strong shower. Can't have any complaints really.

Stayed in December 2023

It was very snug - No need for hob and sink in the room.

Stayed in December 2023