We would have given this hotel full marks were it not for the following: 1. Minor nitpick: the safe. We wanted to use the safe that was in our room so I decided to test it out by first putting an expired plane ticket inside. The safe would not open at all after we locked it. Melissa assured us that she could open it for us but she was not able to do so electronically. She said that she could open it via a key but as we were already departing in a few hours on our last day in the hotel, we opted to just leave the ticket inside the safe. 2. Major complaint: the absence of hot water in the shower. For context, the check-out time of the hotel is at 11 AM. As such, we made sure to prep at 9:30 AM on our last day so that we would have ample time to pack our stuff and take nice, warm baths. Except that the hotel decided to maintain their boiler at the same time that we were about to take a bath so the water that came out of the shower was hellishly cold! They said that the water should warm up in 30 minutes but in reality, it warmed up only 1 hour after the boiler was maintained! Why the hotel decided to do the boiler maintenance at such a time when many of their departing guests would most likely take baths is beyond puzzling. In the end, we begrudgingly took ice cold showers.

1. The staff were very friendly and attentive especially Melissa at the reception. Her professionalism is easily one of the best things about our stay in 1 Craven Hill Gardens. 2. The hotel's location is great. It is situated close to 2 underground stations (i.e. Queensway and Bayswater) which makes it easy to get around the city and its various sights and offerings. 3. The check-in and check-out procedures were fuss-free.

Stayed in January 2024

It was very quiet in our room. The area was great for cafes and interesting restaurants. Good for bus routes in to museums and art galleries. The staff were helpful. The room was small but had everything we needed. We didn't find the sitting room until we checked out. It seemed like a nice place to chat to friends. Everything was very clean, and well mentained. We'll come again!

Stayed in January 2024

The extractor fan above the hot plate didn’t seem to turn on and we could’ve done with some non slip mats in shower.

It was well presented and welcoming. Really good value for money.

Stayed in January 2024

The amenities the room had in the space given. 5 minute walk to two tube stations and a 10 minute walk to Paddington. Staff were friendly and check in/out process was easy.

Stayed in January 2024

I think you better charge extra euros and add a small bottle of dishwashing liquid, and add some tea. Usually people don't have chance to take these first needed things with them directly from flights :)

The location is great. The manager was very attentive to us, everything I expected to get from this cute hotel - I got. Was surprised with the hidden fully functional kitchen in the room.

Stayed in January 2024

It was a bit cold, got back to room late so didn’t contact staff to adjust radiator. Could do with a small shelf in the shower

Price, cleanliness, staff, good hot shower

Stayed in January 2024

The bed was very hard , and not comfortable at all. Was hard to sleep.

It was a nice room, clean. More spacious than expected. The kitchenette was nice to make breakfast and not eat every meal outside. Location was wonderful ! Shower was excellent.

Stayed in January 2024

3pm check in. It would be great if that’s done by 11am.

Location is brilliant. Close to few tube and train stations. Cleanliness. Found it spotless! Friendly receptionist Melissa. Very helpful with information.

Stayed in January 2024

The light in the toilet was broken. It kept blinking. There was no kithcen soap and sponge to clean the dishes. The reception desk is opened only during the specific time. And on the Christmas eve, the staff was gone before the informed time, so I couldn't ask the staff for what I need.

The room was really spacious. There was kitchen so that we could cook during Christmas time that many restaurants are closed. The staff was friendly. The location is right near the Hyde park.

Stayed in December 2023

The noise can be heard from the reception and outside and being in the basement not good internet. Tv cannot be connected to WiFi.

Very nice bath spa

Stayed in January 2024

the location was excellent for my needs.

Stayed in November 2023

Great location

Stayed in December 2023

There was building work going on right outside the hotel which woke us up at 8am, we had hoped for a relaxing morning before catching our midday train, unfortunately the hotel had not made us aware of this prior to booking. Had we known we would not have chosen to stay there as other hotels were available at the same price. If you are planning on staying in the next few months I would recommend checking with the hotel prior to booking.

Nice clean modern room, big shower, adjustable heating, lady on reception very friendly. Close to Underground & Paddington Rail Station. 5 min walk to Kensington Gardens.

Stayed in January 2024

Our room was quite cold - the thermostat did not have a heat function and it said “the filter should be changed”!

Very nice welcoming staff! They allowed us to leave our luggage both before checking in as well as before leaving for the airport allowing us to explore London without having to bring our luggage with us!

Stayed in January 2024

Great location with some amazing restaurants close by and several tube stations within walking distance including Paddington station. The rooms were small, but clean and had everything you needed.

Stayed in December 2023

Room was in basement so it was cold. Bad sound isolation. Also me who dont smoke, I could feel smoke if someone was outside smoking.

Helpful reception lady. Nice quite area. Close to tube. Fully equipped kitchen in the room. You can basically cook your own meal. Tv + fridge in the room.

Stayed in December 2023

No 0-24 reception, very small room, they didn’t change all the towels during stay

Clean and new

Stayed in November 2023

The area was peaceful and well-connected. The rooms were clean and comfortable, even if small. The lady working at the reception was very professional and kind, helping us with our requests.

Stayed in December 2023

Some of the cutlery in the kitchenette was unsatisfactory and didn’t appear to be clean.

I liked the easy access and the excellent location.

Stayed in December 2023

room was a tad small but fine for a one night stay

location, clean, easy

Stayed in December 2023

nothing to comment

The location was a bit tricky to fine, but we got there in the end, the room was beautiful and clean. the staff were very freindly and everything was perfect

Stayed in November 2023

Ground floor isn’t for me. A bit stuffy but I would just book another one on another floor next time

Super location, great staff and very good room

Stayed in December 2023

They were able to accommodate us with a check-in after hours

Stayed in December 2023

The location was a bit deceiving, it was a mile and a half from central Hyde park and quite a walk from any tube station. There was no soap in the room, we were given 4 travel sized bottles of shampoo. The air conditioning unit was in a foreign language so could not adjust the temperature settings. There was a long dark black hair on the fresh towels.

The bed was comfortable and the room looked newly renovated. Large TV and coffee making facilities in the room. There was even an electric hob, microwave, kettle and mini fridge.

Stayed in December 2023

Whilst we loved the location, overall, our experience was a little disappointing and less than we had expected. We arrived at 14:40 and were made to sit in the common lounge area until 15:00 (precisely) before the concierge would allow us to check-in. We could have left our luggage and gone out for a while but we were tired and wanted to access our room, so we decided to wait. We were pretty sure the room was already prepared and ready for us but they charge a £20 per hour fee if you want to check in earlier, so there was no offer to allow us in before 15:00. The following morning, I asked the concierge if she would please photocopy a document (1 sheet) for me and I was advised "we don't do that sir" despite the photocopier/printer being within arms length. The room was much smaller than we had anticipated. The accommodation is advertised as having self-catering facilities with a kitchenette; but there was only one seat in the room and only the bench to eat at (no table). Also, whilst the kitchen is equipped with a small fridge and a stove top with two induction points, we didn't feel the property really wanted these used for cooking. Reasons are: 1. No detergents, no scourers, no paper towels and no hand towels. 2. We asked for these and were advised they are not be supplied. 3. We used cups and plates and cutlery for coffee/tea and toast and were advised housekeeping would be asked to clean them for us. 4. There is very little workbench space in the kitchenette. 5. There was no evidence of condiments, salt & pepper or anything of that nature which we have never seen before in properties with "functioning kitchens/kitchenette's" we have stayed in.

The location was really excellent for exploring London and surrounds. Close to Hyde Park, Paddington Station is maybe a 15 minute walk and there's two accessible underground Tube access points and bus stops close by and plenty of dining options available too. The room was modern, air conditioned, very clean and serviced daily however, the room was very small. The housekeeping staff were very helpful and courteous. There was a coffee machine, kettle and toaster in the room and crockery, utensils and cutlery for two people.

Stayed in December 2023