No hairdryer and no hands towel (small, just the big ones were provided). Maybe I could have asked for that but it was too late when I realized.

Sauberkeit

Stayed in February 2024

Lighting over bed really bright, could do with mood lighting, coffee cup for tea (too small), no sponges or washing up stuff despite kitchenette, leaky guttering or running water splashing sound coming from outside was noisy all night

Good room size, kitchenette, great shower, nicely decorated, nice reception staff and reception area, great price

Stayed in February 2024

The room was pretty cramped and the bed was quite hard, but for what we paid I think it’s fair.

The aesthetic of lobby and rooms was very fun. The staff was great.

Stayed in January 2024

Nicely tucked away but easy to find

Really clean, good layout and great that it had a fridge and facilities

Stayed in December 2023

There was no sponge or cleaning soap, so if you wanted to use a plate repeatedly, you couldn't. You had to wait for another day (the cleaning lady would clean it)

Location New towles every day + coffee + tea bags Cleaning lady even washes the dishes

Stayed in February 2024

Room was a little small, but it wasnt that much of an issue. And window looked onto a wall as basement. But that didnt matter to us.

Receptionist was great, very helpful. Cleanliness was brilliant. Quiet, and in a lovely safe area. Police car stationed outside always. So no trouble.

Stayed in January 2024

The bed was rock hard

Stayed in January 2024

The room was very small with little space to store things or even place a bag. We knew it would be small, and perfect if travelling alone I'm guessing. However, for the amount of time we were there, it wasn't an issue. Maybe next time we would request a larger room, but no real issue

Room was very clean and tidy, as was the bathroom. It was warm in the room which was good, although being able to control the heat was also available as sometimes you cannot in some hotels. The location was good & quiet, in so much as near enough to walk to places in London, but also not that far away from a couple of different tube stations that ran on different lines that took you where ever you wanted in the London area

Stayed in January 2024

I thought the bed was too hard, not very comfortable actually. But I guess considering location it is all about the compromise. The person at the reception was not necessarily super welcoming, but he was very polite and helpful with our questions. I honestly didn't like the "no early check-in" policy (they might do it but they charge you £20 per hour if you'd like to come earlier). I know this is not always possible, but most hotels offer the possibility to do an early check-in uppon request and if the room is available. They also offer to store the luggage while the room is available. I saw the policy and didn't even call to see if we could store them there, I didn't want to be charged extra, so we had to take our luggage with us through all the museums and whatnot before the check-in. Also, late check-in is not possible after 9PM, which is a shame. Some flights arrive either in the morning or at night, making optional early check-in or late check-in a necessity. Anyway, I guess besides from that, all was ok. We didn't stay long enough in this hotel so I can't give more info.

The room was much smaller that I thought, but but was not too bad. I liked that the room as pretty clean and that the check-in was very easy and fast. The location is perfect, just 5 minutes walking and you have a bus stop straight to Marble Arch and just super close to Hyde Park.

Stayed in January 2024

Cold bathroom without heating, no sponge or washing liquid or kitchen cloth in the suit, no shower gel provided.

Nice location, close to two underground stations

Stayed in January 2024

noise

location

Stayed in January 2024

very clean room. Just like the photos.

Stayed in January 2024

The windows. If you have the bed next to the window, as in my case, in winter is really cold even if they have the heating on.

Well situated, nice and clean.

Stayed in December 2023

We would have given this hotel full marks were it not for the following: 1. Minor nitpick: the safe. We wanted to use the safe that was in our room so I decided to test it out by first putting an expired plane ticket inside. The safe would not open at all after we locked it. Melissa assured us that she could open it for us but she was not able to do so electronically. She said that she could open it via a key but as we were already departing in a few hours on our last day in the hotel, we opted to just leave the ticket inside the safe. 2. Major complaint: the absence of hot water in the shower. For context, the check-out time of the hotel is at 11 AM. As such, we made sure to prep at 9:30 AM on our last day so that we would have ample time to pack our stuff and take nice, warm baths. Except that the hotel decided to maintain their boiler at the same time that we were about to take a bath so the water that came out of the shower was hellishly cold! They said that the water should warm up in 30 minutes but in reality, it warmed up only 1 hour after the boiler was maintained! Why the hotel decided to do the boiler maintenance at such a time when many of their departing guests would most likely take baths is beyond puzzling. In the end, we begrudgingly took ice cold showers.

1. The staff were very friendly and attentive especially Melissa at the reception. Her professionalism is easily one of the best things about our stay in 1 Craven Hill Gardens. 2. The hotel's location is great. It is situated close to 2 underground stations (i.e. Queensway and Bayswater) which makes it easy to get around the city and its various sights and offerings. 3. The check-in and check-out procedures were fuss-free.

Stayed in January 2024

It was very quiet in our room. The area was great for cafes and interesting restaurants. Good for bus routes in to museums and art galleries. The staff were helpful. The room was small but had everything we needed. We didn't find the sitting room until we checked out. It seemed like a nice place to chat to friends. Everything was very clean, and well mentained. We'll come again!

Stayed in January 2024

The extractor fan above the hot plate didn’t seem to turn on and we could’ve done with some non slip mats in shower.

It was well presented and welcoming. Really good value for money.

Stayed in January 2024

The amenities the room had in the space given. 5 minute walk to two tube stations and a 10 minute walk to Paddington. Staff were friendly and check in/out process was easy.

Stayed in January 2024

I think you better charge extra euros and add a small bottle of dishwashing liquid, and add some tea. Usually people don't have chance to take these first needed things with them directly from flights :)

The location is great. The manager was very attentive to us, everything I expected to get from this cute hotel - I got. Was surprised with the hidden fully functional kitchen in the room.

Stayed in January 2024

It was a bit cold, got back to room late so didn’t contact staff to adjust radiator. Could do with a small shelf in the shower

Price, cleanliness, staff, good hot shower

Stayed in January 2024

The bed was very hard , and not comfortable at all. Was hard to sleep.

It was a nice room, clean. More spacious than expected. The kitchenette was nice to make breakfast and not eat every meal outside. Location was wonderful ! Shower was excellent.

Stayed in January 2024

3pm check in. It would be great if that’s done by 11am.

Location is brilliant. Close to few tube and train stations. Cleanliness. Found it spotless! Friendly receptionist Melissa. Very helpful with information.

Stayed in January 2024

The light in the toilet was broken. It kept blinking. There was no kithcen soap and sponge to clean the dishes. The reception desk is opened only during the specific time. And on the Christmas eve, the staff was gone before the informed time, so I couldn't ask the staff for what I need.

The room was really spacious. There was kitchen so that we could cook during Christmas time that many restaurants are closed. The staff was friendly. The location is right near the Hyde park.

Stayed in December 2023

The noise can be heard from the reception and outside and being in the basement not good internet. Tv cannot be connected to WiFi.

Very nice bath spa

Stayed in January 2024

the location was excellent for my needs.

Stayed in November 2023

Great location

Stayed in December 2023