Better than last year but bathroom had stains on shower cubicle Very narrow and difficult to manoeuvre, especially when opening the shower door to get out. Water drippped onto the floor, making it very slipper. Perhaps s provide a mat?? Bed comfy and room ok overall. Still no catering which is regrettable.

Stayed in March 2024

When we arrived to the room we thought how amazing but shortly after we found that the toilet had been used and not flushed, no toilet roll, a dirty shower Matt, mould in the fridge and dust/dirt in several places When we reported this to reception they apologised and told us they had no cleaner at the moment and gave us half a toilet roll! A different room not offered at all forcing my partner to grab some cleaning supplies from the shop to scrub the mould and clean the dust It’s a shame as we were actually impressed what the room offers it just wasn’t very clean

The room was beautiful and the bed comfy

Stayed in February 2024

It was neither opulent nor boutique. The pictures were misleading.

Bed comfortable, despite only one pillow.

Stayed in December 2023

The room did not match the photo, it was hot and there was no air conditioning, the TV did not work well, there was only mini soap and tiny samples of shower gel in the bathroom, which is not even enough to completely wash yourself, there was no toilet paper. It was also not comfortable to sleep, there were 2 very small pillows.

Good location, quiet, hot water, wi-fi

Stayed in October 2023

Room was not very clean bathrooms were in poor condition and we didn’t have hot water for a bath

Nothing

Stayed in August 2023

Dirty quilts inside the clean bedding dirty pictures shower heads and limescale on shower. Television worked on one channel Key card didn’t work past one day so we sat on the stairs for a hour waiting for staff Staff working the reception were abrupt like we were not supposed to ask for extra towels as there was only one in our room for two people Bed in room 5 was 2 unmatched singles pushed together Headboard in room 8 wasn’t attached to bed and moved most of the night Dirty fridge mouldy not working and smelt awful. Be prepared for cloning multiple stairs to your room after walking all day

Good area, close to Baker Street station Comfortable bed in room 8

Stayed in August 2023

No lounge area to sit in & No lights on downstairs in table area No access to order hot /cold drinks. 1 member of staff - No porter- No lift & 6/7 flights of stairs to room. No fire exit on top floors. Asked for Extra Tea /sugar/milks but was locked away & No access for girl on reception & no- one else to ask? No photo of top floor single room in images?? I wonder why?

Convenience for getting around

Stayed in August 2023

No lift, room was on top floor 6/7 flights of stairs getting narrower to top. No fire exit on top level. Room wasn't ready for 2pm as cleaners hadn't turned up in time, told to come back in couple hrs. When I did go back - 2hrs later room still not ready . Asked for tea/ coffees . Nothing! No other facilities at hotel such as lounge / sitting area, no porter. Pictures are far better than reality. Base cover of under bed hanging on floor. Drawers were not hoovered/cleaned out of previous crumbs. Bath panel ledge dirty.

Zero

Stayed in August 2023

Fridge was unclean and smelly Room was grubby. Found a hair looked like a pubic hair in my bed Definitely not from myself . Holes in tiles in bathroom shower screen silicones in place , Generally everything was poor condition , from entry the reception floor tiles were all cracked . Had a bite or two on my legs , can’t definitely say there from hotel though .

Location was brilliant for us. Easy to get to tubes. And Hyde park Staff at front seat were very nice and polite

Stayed in July 2023

.Avoid room 5 , it must be the worse room they have . It is tiny and the bathroom was dia ! .The room is in need of updating . .Cracked glass on pictures .Holes in duvet cover .No working bulbs on any lamps .TINY room , hardly enough room to move around the bed . The bathroom door opens onto the sink. .bathroom in need of a steam clean & repair .Two singles pushed together. .sheets didn't fit bed Noisy neighbours in number 6 , you can hear everything , woke us up at 3am ! .the fridge is yellow and needs replacing .not sure if they offered a continental breakfast or not ? There was a some tables as uou walk in the entrance but nothing mentioned on booking.

Great location , for marble arch and Oxford street 👌 Friendly staff Easy check in & out . Pleasant out look over over houses

Stayed in July 2023

Very little soundproofing. Not bad on Sat night but sun morning got woken up by next door who sounded like they were in our room! Towels were a little small and bathroom floor was a bit slippy after showers. Take care!

Room was on the top floor - room 6 and we had a little balcony window which was needed on a hot Saturday in London! Molton Brown shampoo and shower gel miniatures was a bonus. Location was really good - we walked to Hyde Park no problems. Big fridge in room which we didn't use.

Stayed in July 2023

The room was very basic and old fashioned looking, the ensuite was very small and the shower was very weak.

Stayed in June 2023

Unfortunately there was no air conditioning, and the room was stifling.

The hotel could be beautiful. I understand from the staff it's being renovated, and when it is, I think it could be lovely. The staff were really friendly, and the location was brilliant.

Stayed in June 2023

Sadly the room was very expensive for what it was for the one night and it was just a single bed which wasn't particularly comfortable and head board wasn't attached so if you moved in your sleep it would bang against the wall and sound like someone is knocking on your door. Wallpaper was coming away from the wall and the décor was very dated. The hotel didn't feel secure at night as the front door was wide open and my room was on the ground floor nearest the front door.

To start with it was in a really convenient location for the Station (Marylebone) and only a 10-15 min walk to the hotel and It was easy to find. The Free wifi is always a good thing to have. The bathroom was nice and clean and had a good shower. The member of staff was very friendly.

Stayed in April 2023

Needed a bedside light. Beds kept moving as on castors.

Good location.

Stayed in May 2023

Looks like we paid a much higher rate than usual, as the London Marathon and FA cup semi final taking place that weekend. Therefore, not great value for money.

Excellent location between Baker Street and Marble Arch tube stations. Easily walkable from Marylebone train station. The staff were friendly and helpful and we could leave our cases there when we arrived early. The room was dated and could do with a full refurb. The photographs make it look more luxurious than it is in reality. We only stayed one night, which was fine.

Stayed in April 2023

Larger duvet and extra pillows for the bed, we struggled to share

Location

Stayed in May 2023

THE ENITRE HOTLE NEEEDS UPDATING

THE LOACATION

Stayed in April 2023

the tub would not close properly.. room was not great and a bit uncomfortable

location was ok

Stayed in November 2022

Very scruffy at the top of the building. I can't believe the top rooms can be compliant with fire regulations. No chance of getting out if there was s fire.

Location very good, reception staff pleasant

Stayed in January 2023

Very thin walls. Could hear people in neighbouring room and room above very clearly. The people upstairs were v noisy on stairs and when in room so hard to sleep. We had twin room and there was no duvet on my bed, only the duvet cover. Didn't realise till too late. 4th floor. steep stairs, no lift.

Good shower

Stayed in December 2022

There wasn’t lift. Room was too much hot. Told staff but they couldn’t turn the heating off or low heat in my room. So could not sleep well.

Location. Receptionist staff very polite.

Stayed in December 2022

TV wouldn't work properly poor signal complained went to another room with the same problem. Was no towels had to ask .

Location and room was clean

Stayed in December 2022

everything

nothing

Stayed in October 2022