The rooms were basic and a little tired. Also we stayed for 4 days and only had our room serviced once in this time, which in my view is not enough. Every other day would have been preferable. The hotel is undergoing some work to the onsite pool, so we were unable to use that at the time but we were notified in advance.

The location is great for anyone visiting the island. It's right on the seafront, with a lovely view of Douglas bay. The onsite bar is good, plenty of different drinks and very good food. We also enjoyed the Majestic Chinese restaurant which was excellent.

Stayed in May 2024

The bathroom was very dated, the shower absolutely useless it was so old, and the bathroom needed a deep clean.

Really great breakfast good food and great staff

Stayed in May 2024

WiFi not working. Room located above noisy air conditioning. Hotel not in full operation. Improvements were under way

Convenient location with good parking. Very helpful staff. Good choice of breakfasts.

Stayed in May 2024

Corridors and room carpets very worn, and tired woodwork in room, bed head light didn't work, loose switch.

Speedie check in

Stayed in May 2024

Needs updating in places

Food good. Bar area nice.

Stayed in April 2024

Entrance of hotel was awful

Breakfast was very good and the older lady was very accommodating

Stayed in April 2024

It’s a bit pricey and would be nice if it included breakfast too.

Good facilities and location! Good staff on desk also.

Stayed in May 2024

The communal corridors were dated and shabby in parts but could tell refurbs are in place. Other than first impressions this did not affect the great stay I had.

The staff were very accommodating. Asked for a sea view. Absolutely beautiful. Clean and comfortable room. Good selection for breakfast.

Stayed in April 2024

Does what is says on the tin … buffet breakfast was very good and staff really friendly .. nice walk along the front into town .. so for the price excellent value for money .

Stayed in April 2024

The carpets on the ground floor looked a little tired.

Very pleasant staff and enjoyed the experience of the casino.

Stayed in March 2024

I have a walker and trolleys in corridors were too wide

view

Stayed in April 2024

Hotel needs a makeover looks tired

Breakfast superb

Stayed in April 2024

No showers available only baths

Excellent hotel lovely friendly staff good choice of food and drinks casino an added bonus

Stayed in March 2024

Parts of the hotel look a bit 'tired'. Carpet in bedroom had large stain.

Position on Douglas promenade, close to ferry terminal. Good breakfast.

Stayed in April 2024

Everything was satisfactory

Breakfast was good. Room was good. View was over carpark

Stayed in April 2024

The leisure area was clean, the pool was warm, but the jucuzzi was out of order. We found out it had been out of action for quite a while.

Nice and clean, lovely choice of breakfast. It was very good for gluten free and lactose free, which I eat.

Stayed in April 2024

The hotel is dated. While the rooms were clean they were in serious need of an upgrade. As my flight was cancelled I had to stay an additional night. When i Went to reception to book an additional night I was told I had to book through Booking.com and they couldn't take my booking at the desk. I then made the booking that way. When I went to reception the next morning I asked if I could keep the same room rather than go to the hassle of checking in and out again. I was told I had to move room as the room was now allocated to someone else. I asked if they could re-allocate the room to me and give my new room to the new guest. I was told I had a double Deluxe room which was a higher spec. I said I didn't mind this and that I was happy to give the higher spec room to the new guest. The reception team were not able to facilitate this request resulting in me having to check out at 11am and check back in after 3pm.

My room on the second night was far better to the one I got on night one. (I had to stay an additional night due to a cancelled flight).

Stayed in April 2024

Delays at breakfast due to coffee machine needing to reheat😤.

Breakfast was excellent, as was the location.

Stayed in April 2024

The hotel could do with an upgrade Very dated

Staff very friendly Great location Always have a room with a sea view Great choice of breakfast Good spa

Stayed in April 2024

Advertised as 4 stars hotel with swimming pool and spa, actually dated and basic with dirty corridors and extremely scruffy reception plus the swimming pool area was closed (allegedly due to renovation) but no discount was offered.

Staff very nice and room clean

Stayed in April 2024

The beds are very small, and rooms are basic...at the back of the hotel anyway. There is lots of noise from corridors and other rooms, and the constant smell in corridors from chinese restaurant that is on the ground floor. Biggest issue for us was that our room was next door to housekeepers room/store, so from early in the morning forget a lie in because that door is squeaking and banging constantly with housekeepers going in and out. Rooms also only cleaned every third day. Also health club amenities that are advertised were unavailable due to refurbishment so no jacuzzi available. Maybe there should have been price adjustment as only informed on arrival!

I really wanted to leave a good review! Great location, staff were friendly and the breakfast was great. The rooms to be fair were clean too, but very dated!

Stayed in April 2024

Bathroom

The room was sea view that was amazing, breakfast was fantastic.

Stayed in March 2024

Rooms only serviced every 3rd day and not daily. No sockets besides the beds Lack of seating within the room

Great location. Buffet breakfast, excellent.

Stayed in March 2024

No walk in showers beds very small

Location and price of hotel was excellent staff and food very food

Stayed in March 2024