80 Houndsditch, City of London, London, EC3A 7AB, United Kingdom
#4 of 1,013 hotels in London
Guests' ChoiceBased on 2341 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.5
Facilities
9.7
Staff
9.7
Value for money
8.9
Free WiFi
9.2
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End of dialog contentReviewed: 21 December 2023
Sébastien
SwitzerlandNothing
Room and view - absolutely astonishing! The service (having someone drop by in the evening, open the bed, close the curtains and line up the slippers at the foot of the bed is much appreciated). And the "wow!" effect when entering the room for the first time and having the curtains opening automatically to reveal the fantastic view! Same for the lights that automatically turn on when entering the room. Great! The bathroom was exceptional - the door separating the toilet from the rest of the bathroom is much appreciated and rare.
Stayed in December 2023
Reviewed: 20 December 2023
Tania
United KingdomThe spa facilities does not have a hot tub
It was really clean and nice views from our bedroom.
Stayed in December 2023
Reviewed: 18 December 2023
Daniel
United KingdomThe English breakfast bread basket we was mostly burnt bread.
We loved everything about our stay.
Stayed in December 2023
Reviewed: 18 December 2023
Nhima
United KingdomI expected a nicer view from the room
Special touches that they made for as we were staying in for a celebration. Good communication. Friendly and respectful staff.
Stayed in December 2023
Reviewed: 11 December 2023
Chris
United KingdomEverything! Really, we’ve always liked The Pan Pacific. This time the breakfast has really improved so we stayed for both mornings in the hotel. The staff and set up have been very thoughtful and always there for anything.
Stayed in December 2023
Reviewed: 10 December 2023
Damian
United Kingdom2nd time staying here . Its the best hotel we’ve stayed at in London
Stayed in December 2023
Reviewed: 10 December 2023
Freddie
United KingdomGreat location, attentive and welcoming staff. Third stay and will always use Pan pacific when in London.
Stayed in December 2023
Reviewed: 10 December 2023
Abbie
United KingdomThe outside of the windows in our room needed cleaning and therefore ruined the view a little. We felt the toilet paper should have been nicer quality too. We found the pool to be quite cold so I think that should be a little warmer to be able to really enjoy it. These are very minor issues and the only slight faults we had in our whole stay.
Absolutely everything- from the minute we entered the staff were excellent and so attentive. The turn down service and all of the little touches in the room. We really loved it. Beautiful hotel.
Stayed in December 2023
Reviewed: 9 December 2023
Louisa
United KingdomNothing.
Everything. Stayed many times because it’s immaculately clean and extremely comfortable. Staff are always courteous, helpful and professional. The location works for us and if we choose to eat here we know it will be excellent.
Stayed in November 2023
Reviewed: 7 December 2023
Roxane
CyprusThe AC kept coming on automatically and made the room a little cold.. we had to switch it off manually each time..
Lovely bathrooms and amenities.. fantastic view
Stayed in December 2023
Reviewed: 4 December 2023
Daniel
United KingdomAll of the little touches. The equipment in the room; ice in the room each night; the quality and extent of the toiletries.
Stayed in December 2023
Reviewed: 1 December 2023
Adele
Isle of ManQuality of food and service
Stayed in November 2023
Reviewed: 29 November 2023
Anisah
United KingdomN/A
The architecture and interior design were extremely impressive! My husband and I are extremely pleased by the service of the staff, especially Hamid who went above and beyond to make us feel welcomed. The bed was super comfortable and we just did not want to leave.
Stayed in November 2023
Reviewed: 26 November 2023
Andrea
United KingdomOur tea and coffee was very slow in the morning. Other than that everything was excellent.
Lovely comfortable large bed. Festive afternoon tea was delicious, as was the buffet breakfast. Excellent service.
Stayed in November 2023
Reviewed: 26 November 2023
Hamdallah
United KingdomN/a
Excellent
Stayed in November 2023
Reviewed: 17 November 2023
Stephanie
United KingdomPerfect location. Excellent service!!! Lovely modern light decor!! It felt extra special for my partners 50th birthday !
Stayed in November 2023
Reviewed: 12 November 2023
Ursula
United KingdomNothing to be honest.
Absolutely beautiful hotel. Very peaceful Staff were really nice, professional and very helpful. Beds were very comfortable Lovely bathrooms and good size.
Stayed in November 2023
Reviewed: 11 November 2023
Nancy
GreeceMany choices for breakfast! A fantastic swimming pool to relax! A Asian vision in London!
Stayed in November 2023
Reviewed: 9 November 2023
Jaime
United KingdomRoom was very expensive for what it was. We often stay at Cheval Three Keys which is better value for money.
I went with friends, we upgraded our room and they stayed with normal room. Ironically they had maid service asking if they needed anything and came back after a evening out to find slippers etc by the bed, however, even though upgraded, we didnt get this.. I have now raied this with management and they have repsonded positively. The hotel was exceptional in all aspects.
Stayed in November 2023
Reviewed: 7 November 2023
Mark
United KingdomQuite expensive. Breakfast was expensive so we ate out.
Beautiful hotel. Felt like 5 star. Friendly staff. Comfortable rooms. Good views. Great location for us.
Stayed in November 2023
Reviewed: 6 November 2023
Julie
United KingdomNothing to dislike.
Beautiful rooms, fab spa area and the staff were all extremely polite and helpful.
Stayed in November 2023
Reviewed: 6 November 2023
William
United KingdomI’ve given the property an 8/10. Firstly, it’s an excellent hotel but I do think the £450-£500 per night is pretty high. Secondly, the billing process is quite frustrating. Amounts are ‘held’ on your account (but in my experience actually charged) for incidentals but then you are billed again when you check out meaning you’re left waiting for substantial refunds (in my instance are £800). My bill was also wrong when I checked out but I identified that before leaving. It shouldn’t be so complicated.
The location for business in the City of London is almost unbeatable - excellent location across the road from Liverpool St. The rooms are also large by London standards and extremely well appointed, you don’t feel cramped.
Stayed in November 2023
Reviewed: 5 November 2023
Gemma
United KingdomHospitality was exceptional. Staff went above and beyond to look after us.
Stayed in November 2023
Reviewed: 5 November 2023
Kimberley
United KingdomNothing, it was stunning
Luxurious and top quality. We stayed for one night for a birthday celebration and staff couldn’t do enough for us. Harry, Tia and Hazel were really friendly and helpful. If you’re looking for luxury, stay here.
Stayed in November 2023
Reviewed: 5 November 2023
Mark
United KingdomN a
Top class service and staff
Stayed in November 2023
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