We opted out of room service to support the sustainability goals of the hotel but when we requested for new robes and towels it never came

Very well maintained and proximity to an underground, literally just a 3 minute walk

Stayed in February 2024

Poor noise isolation. I could hear clearly noise outside. Some guests in opposite room(s) were very noisy and seemed to be playing party, with loud music and talk. No cushion on the door frame caused the door closing very loud. Water could flow out from the corner even though I closed the shower door well, which needs to be solved.

Great location, very close to Park Loyal tube station. Very modern design. I stayed at their branch hotel over Westerminter Bridge 15 years ago and was impressed. The staff are friendly and very helpful.

Stayed in February 2024

The poor Security of the car park. First night two cyclist guys came to the car park and front of my son smashed the window of one the car who was a guest of the Hotel without anyone reacting. My son told the security guy who came out alone and its was too late. We told the guy/receptionist to call the police but he said it will be a long process and he didn’t call the police. I didn’t felt safe anymore around the hotel and I’m not sure if I will to book again at this hotel

The most

Stayed in February 2024

I didn't spend enough time there

Modern and very clean

Stayed in February 2024

The room smelt a little like cigarette smoke and the hall way also had an odour to it. Nothing to really put you off tho.

Quite isolated but also easy to find places close by. Very accommodating and friendly people.

Stayed in February 2024

Parking was difficult to find along with the payment on the phone for parking. Expensive to stay there 1 night (£18). Personally I think parking should be free along side hotel as your already paying a lot for the room. They windows in the rooms don’t open so no fresh air circulating around the room.

Location for the hotel was in a good place, things around the hotel like cinema shops, food places. Look of the building is nice. Reception staff were lovely on arrival, they helped us check in. Rooms were spacious and clean. Ac in the rooms and bed was extremely comfy. Service for food was good too.

Stayed in February 2024

Everything was lovely, only downside was the bed was two singles pushed in together so was a bit uncomfortable. Other than that was lovely and will be coming back.

Stayed in February 2024

It's not possible to ventilate the room. You can't open the room window, and can control only room remperature via A/C. Therefore you constantly have a very uncomfortable feeling of stale air in rooms and corridors.

Proximity to the subway station. Attentive staff. Comfy rooms.

Stayed in February 2024

The lighting in the room as mentioned above. The lighting around the hotel whilst feeling very relaxing was a bit too dim in places, I imagine this would have created problems for people that didnt have good eyesight as i struggled in places. We also were a bit unsettled as when we arrived someone's car had just been broken into in the car park, obviously no fault of the hotel but it did make us nervous about leaving the car or leaving anything in it. The staff did seem to deal with the break in straight away though, so did what they could.

The hotel and staff were lovely. One issue we had was not being able to choose exactly which lights we had on in the room as they were preset into 3 settings for the while room. All very nice until we needed light on our side of the room but none on the side where the kids were sleeping. They did still get to sleep though. The general lighting around the hotel was very dimly lit to give a relaxing vibe. The breakfast was lovely and the waiting staff very helpful.

Stayed in February 2024

Cleaniliness

Excellent customer service

Stayed in February 2024

We stayed there for 10 days and still they wanted to charge us for 1 hour late check out wich is ridiculous

Stayed in December 2023

The TV had some loose connection or poor signal So tv screen was poor quality which was an inconvenience when trying to get ready with two small Children

Clean and crisp Lighting and Mood lights Bathroom Baby changing facilities

Stayed in February 2024

Shower a little underpower

Great location very helpful and friendly staff from security to reception bar restaurent and even domestic. Good size rooms with good amenities very easy check in and check out

Stayed in February 2024

QA on rooms needs to improve

The best in the West!

Stayed in February 2024

Nothing. Everything and everyone was nice.

The room was great. We had to pay for breakfast (which we didn't when we booked) but the kids were free and for the price it was incredible value for money. At first I was a little surprised by the location, but we were right on the Picadilly line so it was convenient and quick. So everything was fine.

Stayed in February 2024

The smell as you walk in to the reception area, it is a really over powering air freshener. Which is not pleasant.

The breakfast was beautiful.

Stayed in February 2024

The parking facilities

The hotel was nice and clean Staff were nice enough

Stayed in January 2024

However upon departure, the staff member was very rude.

On arrival the staff were very friendly, helpful and welcoming

Stayed in January 2024

The plug socket next to the bed didn't work properly, very limited night room service, tried to ring room service, housekeeping and front desk but nobody answered, cleaning service needs to do better in the stayovers. I could see what they " cleaned" and fridge door didn’t close completely, some of my food wasn't good to eat after.

I liked almost everything, including how you can control the lights from the bed.

Stayed in January 2024

Lack of alcohol free drink options

Smart, clean hotel Staff all friendly and helpful Breakfast selection good

Stayed in February 2024

Everything is great we just wish there was a window as the room gets very stuffy at night causing discomfort when breathing

We like everything about this hotel we travel from the north & this is our chosen hotel the price, the location, the decor, & most importantly the staff with a special shout out to the 2 girls at breakfast one dark curly hair one blonde curlyish hair :)

Stayed in February 2024

Reception was abit frosty and confusing. Asking for Id which I didn't realise was a requirement. My other colleague didn't have Id which was an issue. Luckily he had a bank card in the van. Was told off for booking the cheapest room with 2 beds as there was only one guest staying in that room. Was told there should be an extra Charge as she had to change to room. Still not sure why it had to be changed. We were staying on business and had been working 10 hours prior. A friendly hello and explanation would of been better.

Rooms were lovely and bar staff were very friendly and engaging, Even though they were busy (valentines day) still made a massive effort.

Stayed in February 2024

Rooms, location and Ambience

Stayed in February 2024

Second night wasn't clean properly when visited by the cleaners Bins were full, toilet roll missing

Comfortable bed, quiet room, very good location, friendly staff

Stayed in February 2024

Some of the staff at breakfast were rude and the breakfast hall was extremely busy and they kept running out of food

Very clean, good location

Stayed in February 2024