Tap on sink needs some T L C and some general redecorating

The location is central, 3 mins. Walk from the train station

Stayed in May 2024

It said parking included on the booking but we parked on a street nearby

Cosy and central and the breakfast was lovely. Staff were incredibly accommodating

Stayed in May 2024

Could have done with somewhere to hang towels, another mirror in the bedroom - long length if possible would have been nice but we coped for 3 nights

Room was lovely, stayed in a one bedroom suite. Well appointed - bathroom was massive! Toiletries supplied. Very clean. Was brought clean towels, toilet roll and milk every morning. Breakfast was served in café next door which was made to order full English and lovely, staff all really lovely and friendly. I had mentioned i was celebrating daughters birthday and on arrival they had put balloons, cake and wine which i thought was a lovely touch - very thoughtful. Good location right on the main street, lots of restaurants close by - just be wary they close early!

Stayed in May 2024

Breakfast was served next door in the cafe. Breakfast wasn’t that nice first day it was all deep fried and the second day we were dictated to to what we could have. I have never witnessed staff being so rude both morning where potential customers walked in to order and they were told it was only the hotel gu it’s allowed in at this time as they do not open till 10am. There was only me and my husband in. Clearly this person only works there and wasn’t bothered about profits or the bosses business. I also found this woman to be very abrupt and rude with potential customers. Also the wooden tables the ridges were filthy with old food in them, this is bad for a cafe. Don’t think I would ever want to use the cafe again as certainly was not made to feel welcome at all.

Room was lovely plenty of towels also had our towels changed daily. Host made sure everything was there and also a very comfortable bed.

Stayed in April 2024

Position

Stayed in May 2024

Poor internet connectivity. My room is 3/F. Not sure if other rooms have same problem. Also, it’s a bit hard to navigate up narrows stairs with luggage.

Central location, excellent breakfast, helpful staff

Stayed in May 2024

Stairs

Close to all The shops and easy access

Stayed in April 2024

Bathroom was a bit cramped but we coped.

Excellent Breakfast and very pleasant staff.

Stayed in April 2024

It was very compact and needed some shelving in the bathroom as no where to put your stuff. We was expecting a larger room as shown on the website so was disappointed. There was no free parking as stated on the website, we had to search and found one ten minutes away from room.

Clean and quiet, nice breakfast. Nice staff.

Stayed in March 2024

Internet didn’t connect and the TV had no signal but that is a minor issue

Lovely old building in the centre of town with lots of quirky features. Low doorways and exposed beams in the bedroom comfortable bed but squeaky

Stayed in March 2024

Noisey fridge, furniture damaged,

Nice bathroom

Stayed in February 2024

The hot tap on the sink was on the wrong way round so it was difficult to use, you have to turn it backwards. The room was near the gents toilets for the cafe which was very smelly and the carpet in the hallway is very smelly down stairs in the main entrance near the door and the carpet on the rest of the stairs is very scruffy looking

the service from the staff at the cafe was exceptional they were so friendly and helpful and the breakfast was excellent. The room was beautifully designed

Stayed in February 2024

the stairs was a bit steep,some part of carpet are nearly detached and you can hear some foot steps.. minimal cons..

it was an excellent stay.. the location is superb (central and near to everything) and easy to find.. parking was available (need to be reserved and pay 10/day).. the room was cosy, quiet and clean (it was a bit small but acceptable because it was built on centuries ago).. the breakfast was delicious (had english bfast and coffee).. must try their cheesy meat lasagne.. but to top it all,, the staff were accomodating and very kind ♥️.. definitely recommend this..

Stayed in February 2024

not much

Beautiful old building with big beams in the room. Breakfast delivered in a little basket. Coffee pod machine was great. Location was amazing.

Stayed in February 2024

The stairs are hard going but I appreciate it’s an old property. No shower gel

Lovely decor, atmosphere

Stayed in January 2024

Lovely staff, great breakfast and our bathroom was amazing! Very central location with amazing views of Conwy

Stayed in February 2024

Fridge very noisy, but great that there was one in the room. Bedside light needs bulb and cupboard door not secure...just little things.

Great location, and nearby long stay car park. Clean comfortable room and bed. Lovely walk in shower. Nice breakfast and helpful friendly staff. Easy check in/out.

Stayed in February 2024

No bulbs in both lamps and light above mirror in bathroom was not working.

Bathroom was stunning-We did not have any breakfast- coffee and tea facilities were excellent

Stayed in February 2024

As staying on a Friday and Saturday night quite a bit of noise from rowdy drinkers walking up the high street but not the hotels fault.

Beautiful room very comfortable and clean. It was my partners birthday and you added a few extras in the room which was a very kind touch. Helpful staff and great communication. Very central in Conwy Town centre.

Stayed in January 2024

Nothing

The room was very pleasant, had everything we needed the bed very comfortable, the shower was very good and easy to use. The breakfast was very good and a good variety, the girls in the tea room were only to pleased to help us, all in all a very pleasant 3 day stay in Conwy.

Stayed in January 2024

Level of cleaning could have been better and some redecorating needed where a leak had occurred

Good location nice size room and very friendly staff

Stayed in January 2024

The room was a bit small and my boyfriend found it small for someone tall like him.

Staff were amazing!! They let us stay more time after check out because it was freezing outside and raining. Really appreciated!

Stayed in January 2024

Staff were very welcoming and friendly. Room was clean and very spacious

Stayed in January 2024

Internet was difficult to connect to, dropped at times. Breakfast at 9:30am is a little late for people leaving earlier or in town for work. Cupboard in the room had damaged door that fell off when we opened it. Floor around bed needed vacuuming. No bath/shower wash (but did include shampoo, conditioner, hand soap and lotion).

The room was beautiful, nice big bath tub and shower. Location was great, food was excellent. Staff was very welcoming and friendly.

Stayed in January 2024