Nothing

Lovely location and hotel plus all the facilities, homely feel

Stayed in January 2024

bathroom and bedroom could have been a bit cleaner - mould in shower - had to ask for room to be serviced as it still hadn’t been done by 2pm.

staff very friendly and attentive, building and surroundings lovely, restaurant food excellent, breakfast very good

Stayed in January 2024

Staff excellent, food very good

Stayed in January 2024

We only used the room and the bar before heading out for dinner, so from what limited areas we saw there wasn’t anything not to like!

We stayed in a family room and it was very clean, modern and comfortable. The staff were lovely and eager to help. I really liked the phone call from reception soon after arriving in the room to check everything was satisfactory - very nice touch.

Stayed in January 2024

Signage - on arrival not clear where to park and inside the hotel again signage from pool to the spa etc - needs improving throughout the hotel as was confusing

Attentive staff willing to go above and beyond, Flexible approach and said yes when asked about issues including needing a gluten free dinner - the chef was amazing to have come up with a bespoke dish. Loved the peacocks and outside areas.

Stayed in January 2024

The steam room is brilliant just needs some maintenance. Lots of loose mosiac tiles on seats but a minor point

Staff are extremely well trained. Exceptional service

Stayed in January 2024

Only point to mention was that the decaffeinated coffee was weak and not very enjoyable. Just because we drink decaffeinated coffee doesn't mean we are second-class citizens. I would have expected a hotel where their food quality is so high to serve high-quality decaffeinated coffee.

The room was lovely and large. Food was noteworthy, we especially enjoyed the steak sauces and the full cooked breakfast. High-quality ingredients resulting in exceptional food. Drinks prices at the bar were very affordable.

Stayed in January 2024

I thought the 2 gymnasium rooms were a bit confined, rooms where the door was shut behind you. Would not have felt comfortable working out in there with strangers as it was fairly cosy.

Room was spacious and spotless. Breakfast was huge and dinner was also excellent with plenty of food, couldn't finish the main course. Swimming pool was very relaxing as was the steam room and sauna. I had 2 treatments, a mini facial and a back massage. Both were excellent, very relaxing.

Stayed in January 2024

Confusing access to pool changing rooms

breakfast

Stayed in December 2023

Bedroom was cold and asked for extra heater Lift not working

Staff breakfasts and location

Stayed in December 2023

Remote location of the changing rooms for the pool. There were 2 family changing rooms beside the pool which were not in use and locked for duration of our stay (something to do with spa opening times which we couldn’t quite understand). The other changing rooms (which we were expected to use) were all beside the spa quite a long way from the pool (along a tunnel and then down stairs to another level). We enquired about robes but these were all in use by people using the spa. We didn’t want to be walking around in just swimsuits so ended up having to get changed at the pool before the swim. Then afterwards making a dash back to our room with towels wrapped round us to have a shower in comfort. It was a shame as the pool was nice but it spoilt the experience a bit. Also the sauna was closed when we went for a swim around 8.30am though the steam room was open, which we enjoyed.

Lovely property in stunning grounds with roaming peacocks. Charming decor, ambience and very friendly, helpful staff. Very nice bar and restaurant - the 3 course dinner was delicious. Spacious, comfortable rooms.

Stayed in December 2023

We stayed in the room number 50- good size, nicely decorated but the beds were very uncomfortable, mattresses way too soft and springy , we all woke up with a backache except for my 11 year daughter ended up sleeping on the chaise longue.. The bathroom was flooded with water after each shower as the rubber seal along the bottom of the shower screen was not deep enough and also very mouldy-needs replacing!

Lovely property and its surrounding grounds, charming decor at the lobby and restaurants. Our family enjoyed the activity centre- Snooker table, table tennis and the gym was also great. Breakfast was very good!!

Stayed in December 2023

Staff were extremely polite and helpful

Stayed in January 2024

Safe did not work in the room and a light bulb was out in the kitchen. One of the water bottles in the fridge was used and opened.

Service was great and the decor was excellent. We were given a free upgrade to a junior suite on arrival as the hotel was very quiet.

Stayed in December 2023

Could have been a bit cheaper

The decor, ambiance and friendliness of the staff

Stayed in December 2023

Upgraded on arrival, but we had no robes to walk to the leisure facilities in and very little in the way of teas / coffees in the room.

Beautiful place and location. Staff were lovely and food was magnificent.

Stayed in December 2023

At the end of the stay, we asked the hotel to call a taxi for us. They ordered someone who didn’t use a meter at all and they overcharged.

Friendly staff, countryside, good restaurants

Stayed in December 2023

I couldn't fault it!

The hotel was so lovely. The upgrade to the Junior suite was a nice surprise. The spa facilities were brilliant and the pool was the perfect temperature.

Stayed in December 2023

Nothing

Super friendly staff, lovely swimming pool, beautiful grounds

Stayed in December 2023

Nothing was all great

Lots of character, great room, great facilities. Friendly helpful staff. Food excellent.

Stayed in December 2023

The changing rooms for the pool, rather chilly walking in a swimming suit! The safe didn’t work and the we.come screen had someone else’s name.

Staff were lovely, room was great and spacious. Rooms in the hotel were very nice. Breakfast was good choice of food, with the hot food well cooked. Peaceful, lovely grounds

Stayed in December 2023

Nothing

Lovely old school in beautiful setting

Stayed in September 2023

Really comfortable bed. Lovely swim and gym the following morning. Fun to see all the peacocks in the grounds!

Stayed in November 2023

The dining room looked the part but on closer viewing was fairly downmarket. Poor cutlery not enough fine dining as the white tablecloths led us to believe on the add. Three burgers in the menu and a cloggy lamb shank and gloopy mash, dying flowers all all about. This venue is in desperate need of a woman’s touch - great potential but not.v impressive at the moment. Otherwise loved it and appreciated that quite a lot of money has been spent on furniture and wall paper etc.Perhaps the problem is that it’s not quite sure who its target market is?

Charming, like an Agatha Christy setting, warm fire, lovely welcome

Stayed in November 2023

Excellent breakfast and dinner.

Stayed in October 2023