Nothing

Really helpful staff

Stayed in May 2024

Mini fridge, and air con

Room was great, very clean with great decor

Stayed in May 2024

No comment

We were grateful at being given a free room upgrade, beautiful room, superb choice of breakfast and the evening meals excellently cooked and presented. Staff were all so friendly and helpful, especially Jonathan who worked on his birthday

Stayed in May 2024

Nice Ambiente, super bed, nice Breakfast

Stayed in May 2024

the carpets are a bit worn on the main staircase

very characterful, lovely atmosphere

Stayed in April 2024

breakfast

room. dinner (amazing!)

Stayed in April 2024

Loved the decor especially in our room with the statement wallpaper of paint pots & brushes (I’m an artist) Staff very friendly & helpful Swimming pool

Stayed in April 2024

You need an outside mat on the patio and a mat inside the patio door so feet don’t get the lovely carpet dirty.

Beautiful grounds and the room was excellent.

Stayed in April 2024

No lift & parking was sparce, I was lucky to get a space

Clean, room & lovely bathroom

Stayed in March 2024

No hot chocolate available in the room

Food was good, staff friendly, room comfortable.

Stayed in April 2024

Great attention had been paid to lighting in the room, but it was still inadequate.

Floor light in bathroom.

Stayed in April 2024

Spa could do with a little attention but not a issue at all

Beautiful decor. Comforting and cosy

Stayed in April 2024

Lovely room, great bar and had an excellent dinner in the restaurant.

Stayed in March 2024

As stated above my room was very good but the room my kids had did smell a little damp. This didn't bother them but I am a bit more sensitive. But for this it would have been 9/10.

Very attentive staff, good breakfast, rooms dated but everything works and is of high quality, great location with easy parking etc,, nice pool, sauna and jacuzzi etc. Good restaurant and lounge area with board games etc. Bar also has a good selection.

Stayed in April 2024

The hotel was very popular and was obviously valued by the local community - It had a lot of events taking place that brought people in. The staff worked hard to ensure all events were delivered to a good standard. The room was very clean and had everything we needed, replenished every day, the bathroom looked as though it had been recently updated, great shower and deep bath, plenty of hot water. Clean sheets and towels. The rest of the room was a little tired, stains on the carpet and tired furnishings; but still comfortable. We were at the back of the hotel so it was nice and quiet. The main problem was the bed! Old sprung mattress that had sunk in the middle, and very uncomfortable. One night would have been okay but four nights was not great. We did try turning the mattress over but it was rock hard. I did politely ask at reception to look into this for me and was reassured that they would ask housekeeping to see if there was something they could do. Unfortunately they did not get back to us and I was busy going to work from the hotel and travelling around Cornwall. So I did end up sleeping in a sunken mattress for four days. When we checked out I did raise this as a concern, the receptionist apologised and said that she had spoken to housekeeping and also found us another room which was a much better room, but she had forgotten to follow it up with us. I recognise that they are very busy and part time staff come and go at different times so not always easy to keep a tab on things. she did apologise for the over sight. The rest of the hotel was again a little bit tired but comfortable. The restaurant food was okay, if you stuck with the pub food such as steak and chips or fish and chips. They did have other options such as braised pork porchetta, with sweet pomme puree but it was a little bit tasteless. I feel that they need to commit to a menu, either have good pub food or commit to providing good speciality food

The staff were excellent, it is because of their hard work that the hotel might be seen as a four star, they were so attentive and hardworking and very friendly, especially the bar staff and the staff working in the restaurant. Everything worked like clockwork. The breakfast was excellent and the spa well organised and clean. This is a comfortable well worn hotel that you can relax in after being out and about. Very convenient for seeing Cornwall and all its beautiful coast line.

Stayed in March 2024

The restaurant service and food were average

The suite was better than we could have imagined

Stayed in March 2024

Bathroom was long and thin. Difficult to shave. No space for suitcase Had to balance case on ironing board in bathroom.

Excellent food

Stayed in March 2024

Great service

Excellent location

Stayed in February 2024

This time I was in a single room and the room was freezing cold. There was a radiator in the room but i could not get it to work at all.

I have stayed here several times and always had a lovely stay. Staff friendly, rooms clean and food very good.

Stayed in March 2024

Huge room, incredibly comfy enormous bed, lovely staff, great breakfast.

Stayed in March 2024

Location, hood value for money

Stayed in March 2024

A beautiful hotel complete with great staff. We have been coming to the hotel for 14 years and always made to feel at home! The Penventon has very comfortable rooms and breakfast is always delicious

Stayed in March 2024

Food was great

Stayed in February 2024

The staff didn’t really acknowledge you waiting in some areas.

I loved how quickly the hotel was overall and how well decorated it was!

Stayed in February 2024