Harbourside, Charlestown Road, St Austell, PL25 3NJ, United Kingdom
#10 of 17 B&Bs and Inns in St Austell
Guests' ChoiceBased on 576 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.8
Facilities
9.0
Staff
9.6
Value for money
8.8
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 March 2023
Tim
United KingdomNothing but travellers should be aware this is an old property with creaky floors…
Perfect location
Stayed in January 2023
Reviewed: 14 February 2023
Zamwwfc
United KingdomNothing. All good.
Due to the circumstances, I was transferred to the Rashleigh Arms, a very pleasant stay, very welcoming, great service for food and drinks, always clean and tidy just like the Pier House will always be a pleasant stay. Hope to visit both the Pier house and Rashleigh again soon.
Stayed in February 2023
Reviewed: 31 December 2022
Amanda
United Kingdomit was clean and excellent location for us
Stayed in December 2022
Reviewed: 31 December 2022
Stuart
United Kingdomstaff didn’t know what they where doing when we arrived also carpet leading to the room badly stained. in the room the toilet and shower where upstairs which where not a problem but they could have been.
location location location
Stayed in November 2022
Reviewed: 29 December 2022
Wayne
United Kingdomnothing
everything
Stayed in October 2022
Reviewed: 26 December 2022
Peter
United KingdomAll good
location
Stayed in December 2022
Reviewed: 14 December 2022
Philippa
United Kingdomnothing
fantastic place, lovely staff, amazing breakfast, friendly warm and welcoming
Stayed in December 2022
Reviewed: 14 December 2022
Michael
United KingdomThe location was fantastic and the staff were so friendly and helpful.
Stayed in December 2022
Reviewed: 13 December 2022
Chris
United Kingdomgreat location. lovely compact layout downstairs with reception and cafe area followed by bar and restaurant.
Stayed in December 2022
Reviewed: 11 December 2022
Glynis
United KingdomNot overly impressed with my breakfast but staff did ask if they could provide extra, just don’t like being misinformed about things I know are not right! But only a minor criticism.
Been many times before, always good.
Stayed in December 2022
Reviewed: 6 December 2022
Pippa
United KingdomMy husband didn't like that there was no over bath shower. The man at the bar needed an injection of happy!
The room and view was amazing. Staff member Jenniie at breakfast was lovely. Breakfast was fab. Fantastic we will return.
Stayed in December 2022
Reviewed: 29 November 2022
Rationalmadness
United KingdomLovely, cosy, historic, quirky, unique and welcoming.
Stayed in November 2022
Reviewed: 28 November 2022
Glassman
United Kingdomnothing
clean very nice room and food
Stayed in November 2022
Reviewed: 27 November 2022
Heidi
United KingdomN/A
Room spacious & super clean, fab window seat with seaview,, breakfast was faultless.
Stayed in November 2022
Reviewed: 27 November 2022
Kelvin
United KingdomWe only stayed 1 night!
I found the staff curtious, friendly and nothing was too much trouble. The food was excellent and the room was spacious and very comfortable.
Stayed in November 2022
Reviewed: 24 November 2022
Nick
United Kingdomlocation and staff
Stayed in November 2022
Reviewed: 14 November 2022
Sally
United KingdomLiked it all
Good location
Stayed in November 2022
Reviewed: 7 November 2022
Debra
United Kingdombeing near the kitchen door and the noise when they arrived early in the morning and late at night. otherwise can’t complain. all the staff were friendly and helpful
the location and the facility
Stayed in November 2022
Reviewed: 27 October 2022
Nick
United Kingdomservice , location and food
Stayed in October 2022
Reviewed: 25 October 2022
Sarah
United KingdomNothing not to like
An excellent establishment- couldn’t fault it. Nothing too much trouble Also very impressed with the quality of the food
Stayed in October 2022
Reviewed: 24 October 2022
John
United KingdomMy room didn't have much of a view but I had the last one available so cannot complain. There was nothing I didn't like.
A very warm welcome on a very wet & windy day. Questions about the parking facilities were answered clearly prior to arrival so I knew exactly what to do. Room was a single bed room, which was required & it was spotless. Very comfortable bed, chair, area to work & the temperature was comfortable too.
Stayed in October 2022
Reviewed: 22 October 2022
Ian
United Kingdomfriendly hotel pretty spot
Stayed in August 2022
Reviewed: 10 October 2022
James
United KingdomRoom was reasonably small and no view which was disapointing
Lovely location and breakfast. Good value for Peak season! Plenty of ale's to choose from was busy although quiet in the evening when back at the room
Stayed in August 2022
Reviewed: 10 October 2022
Lesley
United KingdomNothing
All good, nice room and good breakfast, helpful staff
Stayed in August 2022
Leeuwarden, Netherlands
Hanoi, Vietnam
Baan Tai, Thailand
Beaulieu, UK
Bologna, Italy
Ubud, Indonesia
Castelluzzo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content