Ponsbourne Park, Hertford, SG13 8QT, United Kingdom
#11 of 11 hotels in Hertford
Guests' ChoiceBased on 12 hotel reviews
4.3Cleanliness
5.2
Comfort
5.4
Location
7.5
Facilities
5.2
Staff
5.8
Value for money
4.8
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Showing 1 – 12
Reviewed: 20 May 2024
Stuart
United Kingdomfood was nice but very rushed and pricey, rooms are big but not very clean and very dated, whole place needs a re vamp no value for money check in at 4pm check out at 10am and very expensive. Location and views very nice.
Food was nice .
Stayed in May 2024
Reviewed: 10 May 2024
Marc
United KingdomOur room smelt very strongly of curry (nowhere else in the building did). I like curry, but don't want my bedroom overwhelmed by it. For a supposedly 4-star hotel, the room was not very clean with thick dust on the furniture and several dead insects on the furniture and floor. Fortunately the bed linen seemed clean and so was the bathroom. Also, no fridge. I would say 2-star at best.
Nice rural location with pleasant views from the room.
Stayed in May 2024
Reviewed: 1 May 2024
Simon
United KingdomThere was no restaurant, bar or breakfast available as stated in the advertisement. I booked based on being able to have a meal in the hotel specifically so I would not have to trape around after a long day. I could have booked a room with no facilities for half the price.
Location was as expected when booked
Stayed in May 2024
Reviewed: 12 May 2024
Ricardo
United KingdomDriving into the hotel car park there was only 3 other vehicles there and that was staff. We arrived at 4pm and was told the room wasn't ready for us. We had to wait in the drab, dreary, dark foyer for half an hour. Upon being showed to our room where the cleaners were just outside the door starting the next room we went through the door to what I can only describe as a really bad smell of body odour. It was absolutely awful. The room was dark and needed updating, the photos of the rooms on this site are nothing like the room we were given. The bedding smelt unclean too. We stayed half an hour and I was ready to be sick at any point, I couldn't stay a moment longer. The best part was leaving and no refund offered which shows you what kind of hotel they are. Do not stay here. Also the bar and restaurant are closed which wasn't a problem for us but for others it could be but they don't tell you that until they have your money. I've stayed in many places before but this is by far the worst of all.
The area is very nice.
Stayed in May 2024
Reviewed: 10 May 2024
John
United KingdomNo Breakfast available despite what it says on website. . No attempt to service the room We had to clean it ourselves. No Mattress Protector. Contrary to website only 1 room with a Bath and less than half of rooms have a garden view. Absolutely no service No trained staff and complete disinterest. Restaurant and Bar also closed was only told by phone the night before our stay. We were kept awake first night by staff partying till 2.00AM. Go there at your peril!
Looks nice from a distance.
Stayed in May 2024
Reviewed: 3 May 2024
Olaide
United KingdomThe towels are not large
The ambience of the environment.
Stayed in May 2024
Reviewed: 1 May 2024
Karl
United KingdomRoom cold window wouldn’t close. Shower didn’t work and only warm water from tap. Felt like I was squatting rather than a resident
Very little unfortunately beyond location
Stayed in May 2024
Reviewed: 30 April 2024
Martin
United KingdomRoom was filthy, dead fly's and ladybugs on all windows cills, skirting boards falling of wall,,cups and glasses dirty,,, carpet filthy, no staff after 6pm your left in the hotel on your own a number on reception to call in case of emergency, restaurant and bar closed, one person on reception only staff member she left at 6pm and your then left to your own device's,,,, terrible hotel
Stayed in April 2024
Reviewed: 16 May 2024
Tim
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 8 May 2024
Shawn
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 8 May 2024
Amy
United KingdomThere are no comments available for this review
Stayed in May 2024
Showing 1 – 12
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