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Reviews of Pontac House Hotel 3 stars

St Clements Bay, St Clements, JE2 6SE, United Kingdom

#2 of 3 hotels in St Clements

Guests' Choice

Review score

Based on 149 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.5

  • Staff

    9.5

  • Value for money

    8.7

  • Free WiFi

    8.2

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Showing 76 – 100

  • Reviewed: 28 August 2021

    10
    Our stay was fantastic, it was of course complimented by the excellent weather.
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, it was perfect

    Everything, from tje staff, food, service, humour and just being made to feell welcome. The hotel has spectacular views, but that asidd talking tp staff and their recommendations and friendliness was just what we needed after difficult times.

    Stayed in August 2021

  • Reviewed: 26 August 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Someone was doing hoovering on the ground floor around 7.30 am

    Lovely hotel next to the bus stop , very clean, with heating swimming pool and very good food . I like my stay there, definitely will be back

    Stayed in August 2021

  • Reviewed: 22 August 2021

    8.0
    Wonderful week
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Country View
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    The hotel is clean and the staff can not do enough for you. Whenever you saw them they had a smile on their face and could not be more helpful. By two boys loved the pool and would have been in there every minute of the day if I had let them. It was warmer than any outdoor pool I had been in - a great asset to the hotel. The hotel was very clean and your rooms were cleaned with a towel change every day. Fabulous food! And great value for money.

    Stayed in August 2021

  • Reviewed: 21 August 2021

    10
    Excellent all round
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Excellent staff. Also always smiling, nothing too much trouble for them. Food excellent. Room cleaned very high standard every day. This was our 2nd visit and we will be going back again.👍

    Stayed in August 2021

  • Reviewed: 18 August 2021

    8.0
    Lovely hotel, great staff very helpful , everything clean and well presented
    • Leisure trip
    • Couple
    • Twin/Double Room - Country View
    • Stayed 4 nights

    nothing

    Excellent size room , was able to add my granddaughter at the last minute to the booking.Staff were very friendly and efficient, good choice of breakfast , lovely swimming pool

    Stayed in August 2021

  • Reviewed: 18 August 2021

    7.0
    Nice staff, but hotel is dated
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 4 nights
    • Submitted via mobile

    While the property is clean, it’s quite dated and the room had quite a noticeable musty smell. There is hardly any noise insulation, so you can hear everything from the room next door and above. While we had a balcony, it was on the ground floor, we were told that the higher floors with the views are kept for the regulars.

    Pool area was really nice and Well kept, the pool was also nice and warm. The staff were lovely and welcoming. The breakfast is a waiter service with a large choice. Hotel is opposite the beach and a bus stop, the buses are every 15 mins and offer a great cheap service. There is a pub down the road which serves good food, but apart from that everything is a short bus ride away.

    Stayed in August 2021

  • Reviewed: 18 August 2021

    10
    We will be back!
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Sea View Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The hotel itself is not the modern, sterile environment that many have come to expect. For us, this wasn’t a negative - the hotel is homely and welcoming - and very clean!

    The view from the room was fantastic. The staff were friendly, none of the “canned friendliness” from a chain hotel - this was genuine customer care and warmth. Breakfast was amazing!

    Stayed in July 2021

  • Reviewed: 16 August 2021

    10
    Perfection
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Perfect in every way. Perfect position. Quiet. Fabulous staff. Everything done the old fashioned way. Linen table cloths linen napkins. Doilies, each item served separately. Rooms serviced every day. The staff work so hard and Maria and Tony laugh and smile all the time. Reception efficient and friendly We have stayed in nearly every hotel on the island over 45 years, from the most expensive to the cheapest. This is the best. Family owned and run. Dreamily marvellous views. Tremendous.

    Stayed in August 2021

  • Reviewed: 16 August 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything , fantastic staff

    Stayed in August 2021

  • Reviewed: 14 August 2021

    7.0
    Pontiac House
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 3 nights
    • Submitted via mobile

    They should make it clear balcony is no smoking before you book. Bathroom could do with an upgrade.

    The food was good and had a lovely sea view room.

    Stayed in August 2021

  • Reviewed: 13 August 2021

    10
    Very relaxing and enjoyable
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The shower needed upgraded

    Stayed in August 2021

  • Reviewed: 6 August 2021

    8.0
    Beautiful spot just out of St Helier
    • Leisure trip
    • Family with young children
    • Single Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Very rigid about breakfast seating.

    Great location over the road from the beach. Plenty of parking at the property. Fantastic outdoor heated pool. Really well maintained property.

    Stayed in August 2021

  • Reviewed: 5 August 2021

    9.0
    Room with a view
    • Leisure trip
    • People with friends
    • Twin/Double Room - Sea View Balcony
    • Stayed 1 night
    • Submitted via mobile

    Great location. Sea views. Service at meal times were fantastic. Silver service treatment. Food was outstanding and great value. No stupid prices.

    Stayed in August 2021

  • Reviewed: 23 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful location, bar staff Maria and Tony fab, owner very friendly and went out of his way to assist..

    Stayed in July 2021

  • Reviewed: 19 July 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin/Double Room - Country View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Location car parking, pool, staff

    Stayed in July 2021

  • Reviewed: 18 July 2021

    10
    Very relaxing start to our holiday in Jersey
    • Leisure trip
    • Family with young children
    • Single Room with Garden View
    • Stayed 1 night

    Nothing, everything met out expectations.

    Beautiful views from our room, overlooking the beach, very comfortable bed, lovely bar area for drinks in the evening. We only ate breakfast there but a good choice of freshly cooked food - including vegan options. We would have loved to use the pool, but ran out of time.

    Stayed in July 2021

  • Reviewed: 11 July 2021

    10
    Perfect
    • Leisure trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 2 nights

    Nothing

    Everything was perfect.

    Stayed in July 2021

  • Reviewed: 4 July 2021

    9.0
    Excellent location and stunning views
    • Leisure trip
    • Solo traveller
    • Twin/Double Room - Sea View Balcony
    • Stayed 3 nights
    • Submitted via mobile

    No negatives fir me

    Lovely heated pool , quiet friendly hotel , nice breakfast and spacious room with a sensational view

    Stayed in July 2021

  • Reviewed: 4 July 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Very comfortable, good food with a varied menu, very friendly service

    Stayed in July 2021

  • Reviewed: 13 July 2023

    1.0
    Unwelcoming. Staff at breakfast were so unfriendly and rude
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Country View
    • Stayed 3 nights
    • Submitted via mobile

    Staff awful not welcoming or friendly at all. Fire alarm went off during the night and it was shambolic. No protocol at all and didn't even want to call fire services to check why it triggered alarm with strong burning smell. Unbelievable and lots of guests still in rooms sleeping.

    Nice Seaviews

    Stayed in July 2023

  • Reviewed: 20 June 2023

    6.0
    Really great staff and location. Thank you.
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is outdated and needs a refurbishment. Some new mattresses and beds are needed. The showers could also be updated to more modern mixing units so that you don’t have to fight your entire shower from getting scolded by hot water.

    The location was amazing. The staff were super friendly and the breakfast in the morning was really good! The hotel was clean and tidy.

    Stayed in April 2023

  • Reviewed: 25 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin/Double Room - Country View
    • Stayed 6 nights
    • Submitted via mobile

    We booked 6 days for £766.02 and were given a room on the 3rd floor with no lift. We asked to be moved to another room and it was said to be an additional £480. Menu card without prices, final bill confusing. The dining tables we were assigned were very small, although there were larger ones that were supposed to be reserved for others who didn't come for breakfast. The bathroom ventilation in the room only worked when requested, the kettle had to be on the floor and there was only one socket behind the bed.

    Stayed in May 2023

  • Reviewed: 27 October 2021

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Awful worst place I have ever stayed mattress should ne condemned

    Stayed in September 2021

  • Reviewed: 28 August 2021

    6.0
    Good for one night
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Sea View Balcony
    • Stayed 1 night
    • Submitted via mobile

    The evening meal was a very poor standard -very bland and poor vegetarian .

    The staff are extremely helpful .pool was enjoyed by our boys .

    Stayed in August 2021

  • Reviewed: 12 August 2021

    5.0
    Ok but expensive for this style of hotel and wouldn’t return- sorry.
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Country View
    • Stayed 1 night
    • Submitted via mobile

    Hotel was very dated with furnishing and style - also smelt very musty. Could go with a major over haul. Games room was advertised but has now gone.

    Breakfast was ok but format and options very dated

    Stayed in August 2021

Showing 76 – 100

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