If you arrive at school run time it can be difficult to park as all the parents are parked in the hotel car park

Nice big rooms. Friendly, helpful staff. Good restaurant.

Stayed in October 2023

Parking congestion due to drop off and pick up times at schools next door an opposite

Comfy bed, good toiletries, good tea tray and coffee machine. Location by river, walking distance to shops and transport

Stayed in October 2023

Room 33 was tired in the bathroom, needs work on the bottom of the door, house cleaning needs to clean the dust of door hinges and other less accessible areas

The location of the hotel in Twickenham was excellent, good foyer and bar area.

Stayed in October 2023

Bathroom tap.

Excellent room. Everything was available and how one would expect it. Not luxurious but sensible size , bathroom good and cupboard space too. Food satisfactory for supper, but expect London prices. Lovely view of the Thames and vibrant local atmosphere. Staff kind and helpful, ready to go the extra mile.

Stayed in October 2023

The handyman doing repairs when we were trying to catch up on sleep.

Comfortable resting hotel after our early morning train from Paris, and our departure to Australia the following day.

Stayed in October 2023

Rooms and property feel like they need a bit of a refresh. Some money spent on updating the property would go a long way.

The rooms are small but clean and the bed is comfortable (as well as the shower being good). Customer service very good at the hotel. Julia on reception was very helpful and allowed me to use the Conference Room for video calls well after I checked out. The club sandwich from the pub/bar is exceptional - one to try.

Stayed in September 2023

Air conditioner did not seem to work and had a flashing light all night.

Stayed in September 2023

This is combining the best things of England, Super friendly and uncomplicated "unposh" service, nice decorated room with good bed, every day fresh bottle of water on the house (also a nice stocked minibar, coffee machine etc.) in a cosy end of Twickenham, bus stop in front of the door, directly at the Thamse and good starting point to walk the Thames path (if ever you want). Good pub food and cosy chairs and sofas (in case you do not want to eat). If ever my travels bring me towards Twickenham again, quoting Terminator "I'll be back".

Stayed in September 2023

Only hiccup we had was the music from the bar one night. It would have been courteous to advise the guests of the party and maybe offer earplugs. It was mentioned to staff the next day and an apology was made.

Excellent location. Easy walk into Twickenham. Bus stop straight outside of the hotel. Room was excellent. The shower was so easy to use. House keeping staff were very helpful. The bar staff advised on transport which was very useful. We only stayed for breakfast one morning but it was lovely.

Stayed in September 2023

Staff over all friendly, comfortable and well appointed.

Staff seemed a little disconnected. For example when you came down for breakfast the response and set up was quite different for each day ?

Stayed in September 2023

Staying on first floor you can hear the guests above walking about on creaky floorboards. The builders when converting should have addressed this!

Known this property since 1968 when it was just a Pub! Well converted into an Hotel. Good parking too

Stayed in August 2023

we stayed for 2 nights and unfortunately the room had too much sound spill from the bar below and what has to be the loudest floorboards I have come across in the room above. Sadly it kept us up all night which was not great as I was there to speak at a conference and had booked the hotel for good night's sleep. I will add that they responded rapidly and moved us up one floor for our second night which made a big difference.

Friendly staff and great location. thought we had issues the first night, upon being made aware of the issues in the room they moved us to a different room. We are grateful for this quick action and understanding.

Stayed in September 2023

The WiFi signal was very weak, there was no TV signal and I couldn't operate the internet on my phone either. Breakfast was mediocre at best, the buffet option was limited and the poached eggs tasted of vinegar. Room for improvement here.

Very comfortable and spacious rooms, the honesty mini bar was a nice touch. The bedroom and bathroom were spotless. The room was nicely furnished and the bed was very comfortable.

Stayed in September 2023

Bathroom could have been cleaner (toothpaste and soap stains on the sides and sinks) One of the sink’s thermostats was broken and had been put on the floor

Very friendly and helpful staff from the start Great location Spacious and comfortable rooms Wonderful bathroom and washing spaces

Stayed in September 2023

Nothing

Quaint and comfortable

Stayed in September 2023

It was obvious that we slept in bedsheets previously used by someone and not changed . Some of the appliances were not working.

Stayed in September 2023

Rooms are very dark- despite low lit lamps there is only one spotlight in bedroom making it very dark. Could hear noises of other rooms

Friendly staff, great location and view of the park, breakfast good and liked decor and feel of hotel. Would return

Stayed in September 2023

The road is quite noisy outside the hotel but this is to be expected from such a central location.

The room was very big and I thought the mini bar was a nice addition. There were also some homemade biscuits and some bottled water in the room. The toiletries were also gorgeous and so scented it made the entire room smell.

Stayed in September 2023

A little more attention to the finer details will really set this hotel apart. An example is the cracked and chipped basin in the bathroom (not a show stopper, but noticeable amongst a high end and modern décor). Another is the flimsy satellite connection to the TV. A simple fix for myself and others who are technically minded yet I expect the majority of people would assume the TV or satellite is broken and would complain to the hotel staff. Again - these are minor details that did not detract from a wonderful stay.

A large room with separate seating and dressing areas was a bonus, giving our 5 year old daughter space to play whilst also allowing my wife and I to relax in comfort. The bed was a little hard for our preference but we still slept well. Quaint touches to the room included bits of history of the hotel and surrounding area in the room as part of the artwork and the wonderful porthole windows. Our daughter loved the windows in particular and made her feel like she was on an adventure at sea! Location is great as well. The hotel has free on-site parking and you can get into the centre of London in about 30 minutes, with a bus stop right outside the hotel. We enjoyed dinner during our stay and the food was sublime with a good selection for children as well. We expect this to become our go to hotel whenever we visit London from now on.

Stayed in August 2023

Slightly pricey.

Great location for the rugby, reception lady very much an asset to your company!

Stayed in August 2023

Went up to the room after checking in and hadn’t been cleaned. Also extractor fan in bathroom on all the time, didn’t stop when not using bathroom.

Easy to find and good location in Twickenham. Room a good size and bathroom modern.

Stayed in August 2023

Rooms good, food good, superb location for Twickers.

Stayed in August 2023

The room was a little bit run down, needs a new paint job and you can clearly hear music from the pub and people walking around above you, not the end of the world but may be a consideration for some people.

Location for the stadium was brilliant! About a 25 minute easy walk, breakfast was also great!

Stayed in August 2023

There were little things that annoyed me....the shower made the entire bathroom floor wet, the main light was broken, the iron leaked water and then caused all the sockets in the room to blow out!

Location was ideal seeing as we were attending the rugby, it was also a 5 minutes stroll from the high st which was lovely. The room was huge and very clean and the staff were nice.

Stayed in August 2023

The balcony needed a bit of updating (peeling window frames)

Beautiful property with nice seating area out the front, right opposite the river which we had views from our balcony. Great location too

Stayed in August 2023