It was difficult to speak to the receptionist as when I needed something, no one was present and had to stay seeing if they were at the bar/restaurant. Guests were loud Saturday night, especially getting to their rooms. Also would have liked if there were certain toiletries available in the bathroom apart from soap.

Location. Staff were friendly and helpful.

Stayed in November 2023

Unfortunately, a loose floorboard in the common corridor, outside my room was very loud when walked upon and squeaked whenever people passed at night!

Cosy, well kept and well proportioned rooms

Stayed in November 2023

Well, we didn't need a king-sized bed, especially one that consisted of two singles put together. It wasn't very comfortable.

The room was large and well equipped with an interesting mixture of modern and retro furnishings. As a Pope scholar I appreciated the relatively tasteful pictorial representations and historical prints, and Mavis Batey's lovely book. Everything was beautifully clean and bright. Location is, of course, superb, being on the site of Pope's original home and garden and with the same view of the Thames - and, in present-day terms, close to the historical centre of Twickenham.

Stayed in October 2023

Shower head was broken. Couldn't use TV as some controls in cupboard underneath and we hadn't been told

Very good breakfast. Location perfect for visit to Strawberry Hill House.

Stayed in October 2023

I don't have anything to raise here. We really enjoyed our time at The Alexander Pope.

The location was ideal for our purposes, including visiting students at the local university. The receptionist and restaurant staff were warm and welcoming and contributed to our having a really splendid stay.

Stayed in October 2023

Bedroom needed better lighting

Comfortable large room. Excellent shower.

Stayed in October 2023

Lighting in bedroom was a little dull

Lovely location near the Thames

Stayed in October 2023

Excellent cooked breakfast and fresh coffee!

Stayed in October 2023

If you arrive at school run time it can be difficult to park as all the parents are parked in the hotel car park

Nice big rooms. Friendly, helpful staff. Good restaurant.

Stayed in October 2023

Parking congestion due to drop off and pick up times at schools next door an opposite

Comfy bed, good toiletries, good tea tray and coffee machine. Location by river, walking distance to shops and transport

Stayed in October 2023

Room 33 was tired in the bathroom, needs work on the bottom of the door, house cleaning needs to clean the dust of door hinges and other less accessible areas

The location of the hotel in Twickenham was excellent, good foyer and bar area.

Stayed in October 2023

Bathroom tap.

Excellent room. Everything was available and how one would expect it. Not luxurious but sensible size , bathroom good and cupboard space too. Food satisfactory for supper, but expect London prices. Lovely view of the Thames and vibrant local atmosphere. Staff kind and helpful, ready to go the extra mile.

Stayed in October 2023

The handyman doing repairs when we were trying to catch up on sleep.

Comfortable resting hotel after our early morning train from Paris, and our departure to Australia the following day.

Stayed in October 2023

Rooms and property feel like they need a bit of a refresh. Some money spent on updating the property would go a long way.

The rooms are small but clean and the bed is comfortable (as well as the shower being good). Customer service very good at the hotel. Julia on reception was very helpful and allowed me to use the Conference Room for video calls well after I checked out. The club sandwich from the pub/bar is exceptional - one to try.

Stayed in September 2023

Air conditioner did not seem to work and had a flashing light all night.

Stayed in September 2023

This is combining the best things of England, Super friendly and uncomplicated "unposh" service, nice decorated room with good bed, every day fresh bottle of water on the house (also a nice stocked minibar, coffee machine etc.) in a cosy end of Twickenham, bus stop in front of the door, directly at the Thamse and good starting point to walk the Thames path (if ever you want). Good pub food and cosy chairs and sofas (in case you do not want to eat). If ever my travels bring me towards Twickenham again, quoting Terminator "I'll be back".

Stayed in September 2023

Only hiccup we had was the music from the bar one night. It would have been courteous to advise the guests of the party and maybe offer earplugs. It was mentioned to staff the next day and an apology was made.

Excellent location. Easy walk into Twickenham. Bus stop straight outside of the hotel. Room was excellent. The shower was so easy to use. House keeping staff were very helpful. The bar staff advised on transport which was very useful. We only stayed for breakfast one morning but it was lovely.

Stayed in September 2023

Staff over all friendly, comfortable and well appointed.

Staff seemed a little disconnected. For example when you came down for breakfast the response and set up was quite different for each day ?

Stayed in September 2023

Staying on first floor you can hear the guests above walking about on creaky floorboards. The builders when converting should have addressed this!

Known this property since 1968 when it was just a Pub! Well converted into an Hotel. Good parking too

Stayed in August 2023

we stayed for 2 nights and unfortunately the room had too much sound spill from the bar below and what has to be the loudest floorboards I have come across in the room above. Sadly it kept us up all night which was not great as I was there to speak at a conference and had booked the hotel for good night's sleep. I will add that they responded rapidly and moved us up one floor for our second night which made a big difference.

Friendly staff and great location. thought we had issues the first night, upon being made aware of the issues in the room they moved us to a different room. We are grateful for this quick action and understanding.

Stayed in September 2023

The WiFi signal was very weak, there was no TV signal and I couldn't operate the internet on my phone either. Breakfast was mediocre at best, the buffet option was limited and the poached eggs tasted of vinegar. Room for improvement here.

Very comfortable and spacious rooms, the honesty mini bar was a nice touch. The bedroom and bathroom were spotless. The room was nicely furnished and the bed was very comfortable.

Stayed in September 2023

Bathroom could have been cleaner (toothpaste and soap stains on the sides and sinks) One of the sink’s thermostats was broken and had been put on the floor

Very friendly and helpful staff from the start Great location Spacious and comfortable rooms Wonderful bathroom and washing spaces

Stayed in September 2023

Nothing

Quaint and comfortable

Stayed in September 2023

It was obvious that we slept in bedsheets previously used by someone and not changed . Some of the appliances were not working.

Stayed in September 2023

Rooms are very dark- despite low lit lamps there is only one spotlight in bedroom making it very dark. Could hear noises of other rooms

Friendly staff, great location and view of the park, breakfast good and liked decor and feel of hotel. Would return

Stayed in September 2023