20 b Landport Terrace, Portsmouth, PO1 2RG, United Kingdom
#23 of 26 hotels in Portsmouth
Guests' ChoiceBased on 688 hotel reviews
7.5Cleanliness
8.3
Comfort
8.1
Location
8.6
Facilities
7.6
Staff
8.9
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Jennie
United KingdomI was concerned about having to pay a deposit but in practice it was fine and my deposit was returned to me quickly
Friendly staff, warm and comfortable room. Good value for money
Stayed in April 2024
Reviewed: 28 April 2024
Robert
United KingdomCouldn’t close windows properly, although they were secure. Traffic noise was therefore an issue.
Clean and friendly staff.
Stayed in April 2024
Reviewed: 28 April 2024
Roger
United KingdomWiFi corrupted laptop WiFi system, deposit system used but staff not there at checkout time.
One night Bed and on suite required within walking distance - Basic And Clean,
Stayed in April 2024
Reviewed: 28 April 2024
Catherine
SpainOn check in a deposit was taken (to be returned 7-10days after stay). I've not experienced this before.
Excellent value for money. Very clean and comfortable. Perfect for a work stay.
Stayed in April 2024
Reviewed: 20 April 2024
David
JerseyThe member of staff that met us was very helpful
Stayed in March 2024
Reviewed: 11 April 2024
Emiliiiii
United KingdomShowing I d and giving 20 before you can even sleep isn't great
Location is good close to the old and new areas of Portsmouth. Friendly staff although the key system is bizarre and deposit etc
Stayed in April 2024
Reviewed: 5 April 2024
Lisa-jane
United KingdomNo hot water for the shower in the morning. Lots of stairs to our room I wasn't aware of.
Friendly staff, good location and clean.
Stayed in April 2024
Reviewed: 3 April 2024
Darren
United KingdomThe check-in on arrival could’ve been quicker and more streamline, however that was made up with being made, felt, most welcome by the affable host so thanks.
Extremely good value, with an excellent greeting from a welcoming manager. Very convenient location from the station and easy to get to anywhere around Portsmouth. Room with en-suite bathroom provided what was required, thanks.
Stayed in March 2024
Reviewed: 3 April 2024
Alessio
ItalyThe deposit too much request . They didn’t clean the room the second day.
Availability
Stayed in April 2024
Reviewed: 27 March 2024
Michael
United KingdomThe steps down to my basement room were very steep. There are no shops near the hotel. Paying a damage deposit for the room was not mentioned off Booking.com, when I booked the room. I am waiting to see if I get my deposit back.
There were no breakfast options, but I had an early check out on the Sunday morning. It is handily located for the City Centre and Southsea.
Stayed in March 2024
Reviewed: 24 March 2024
George
United KingdomThe tap water . I would have rather have had bottled water for tea
I was on the ground floor
Stayed in March 2024
Reviewed: 24 March 2024
Topcat131
United KingdomEverything was fine.
Clean and comfortable. Really nice staff. We were able to leave our luggage after checking out.
Stayed in March 2024
Reviewed: 23 March 2024
Victor
United KingdomLocation for purpose , park outside after 6
Stayed in March 2024
Reviewed: 21 March 2024
Kay
AustraliaA chair in the room for sitting would be good
Comfortable bed and clean facilities
Stayed in March 2024
Reviewed: 21 March 2024
Gloria
FranceHad to pay for parking with no prior warning
Proximité to downtown
Stayed in March 2024
Reviewed: 19 March 2024
Ronald
United KingdomBeds a bit uncomfortable - a little bit too firm.
Location, friendliness of dtaff
Stayed in March 2024
Reviewed: 14 March 2024
Valentina
United KingdomNot complaining at all
Location was great, could reach places we wanted to see within half an hour or less.staff was very friendly , nice and helpful, plenty of places for having meals nearby.
Stayed in March 2024
Reviewed: 29 February 2024
Glynn
United KingdomParking was £15, which was a lot more expensive than I've paid in other similar budget hotels in the area.
Very friendly staff, good location, very clean room.
Stayed in February 2024
Reviewed: 21 February 2024
Phil
United KingdomN/A
Location is good & easy to reach local area
Stayed in February 2024
Reviewed: 14 February 2024
Enarcisa
PhilippinesNothing
Good near for everything
Stayed in February 2024
Reviewed: 10 February 2024
Kathleen
GuernseyNothing
Brilliant
Stayed in November 2023
Reviewed: 30 December 2023
Philip
United KingdomShower can be a bit finicky to get perfect.
Staff are friendly and helpful, room was clean and tidy, and overall was relatively quiet.
Stayed in December 2023
Reviewed: 18 December 2023
Liam
United KingdomNone
Hospitality and location
Stayed in December 2023
Reviewed: 16 December 2023
Keith
United KingdomRoom was clean and comfortable. Location was ideal. Staff were very friendly and helpful.
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content