The restaurant downstairs was closed so we ordered a take out, only to find there were no plates and only one fork.

Great location. Easy check in. Good communication. Clean apartment.

Stayed in April 2024

Couldnt get in as gate was locked after 10pm and no one answered my calls (perhaps night porter's number should be on the card)

Always a nice to stay here

Stayed in April 2024

Very basic and quite dusty.

Great location and great bar.

Stayed in April 2024

Difficult to open some windows for extra ventilation

Small room with all comfort. Kitchenette was well equipped, clean bathroom with comfortabel shower.

Stayed in March 2024

Nothing

Close to train station so ideal for not using car. Spacious with all facilities needed.

Stayed in January 2024

It was noisy in the early morning from delivery trucks and cleaners. In the room there was no table or luggage stand or dressing table area. Only 1 chair in the room for 2 people. There was no one from the main hotel to check us in, we had to find someone from the restaurant to help us as the hotel staff where unavailable even though we arrived within the designated time. No one to check us out either. Reception area was unmanned the whole time we visited.

The room was clean and tidy and well located with good access to the local area. The restaurant and bar was a great experience. The price was good value for a basic room.

Stayed in March 2024

I would have liked to have been able to leave my bag there for a few hours after checkout - especially since checkout is so early (10am).

Very comfortable bed and apartment. Lovely armchair but the sofa bench was very narrow. The room was spotless, spacious and the shower was great. You could control the heating, open windows and the wifi worked well. As for the location, it was perfect - had a great visit into the Spode visitors centre next door and three mins from the Hippy Cafe, London Road and ten mins from Staffordshire Uni. All questions were answered promptly and it was a relaxing - and quiet - place to stay.

Stayed in March 2024

Internal signage was lacking. Struggled to find my way out of the property

A well fitted out apartment

Stayed in March 2024

Needs somewhere to hang towels in the bathroom instead of in the sink and on the loo. Bed springs were a bit noisy but reasonably comfortable. Room was too hot a didn’t respond to radiator settings, had to keep the windows open. Light in the kitchen area was too dim.

Clean, light and airy room with separate kitchen area.

Stayed in March 2024

Noise and distance

Grand nit really close to racecourse

Stayed in March 2024

I was staying alone and the corridors to the rooms are quite austere like a school corridor. I probably wouldn’t have noticed this if I’d been staying with others though. Alone I felt slightly vulnerable as also it’s an unmanned accommodation. The biggest thing I didn’t like was that a deposit was taken on arrival - not a credit card guarantee but the cash actually left my bank! And as of the day after I checked out it hasn’t been refunded. This makes for an expensive night and/or a very unwelcome borrowing of my money! If I’d had it straight back in check out day I wouldn’t have commented but to be without the money and not know when I’m getting it back is not acceptable in my view. There was no one to ask as it’s an unmanned reception most of the time. I messaged the property and they said it can take 8- 10 days to get your deposit back and that depends on your bank. I don’t think this is reasonable and it would stop me staying here again.

The person who checked me in was friendly. The actual room is a good enough size and very clean. There is direct access from Quarter and Factory floor. There are a lot of security doors where you need your key to get through.

Stayed in March 2024

The check-in procedure

Good location, nice and close to train station, clean room, clean bed linen. Good restaurant bar downstairs.

Stayed in March 2024

Could have done with a spare toilet roll as there wasn't a full roll but I was only there one night so it wasn't too much bother.

Easy self check in and helpful friendly staff. Well equipped and comfortable, wifi was good - I was able to work without a problem and stream TV while relaxing in the evening. Close to the train station and shops but wasn't too noisy and the blinds kept the light out well.

Stayed in March 2024

We turned the radiators off but the room still got very hot.

Excellent location for town centre Easy check in process Clean and tidy room with good kitchen facilities and nice bathroom Brilliant value for money

Stayed in February 2024

We stayed in apartment 105, there was a bedroom and another bed in the living room where our child dlept, but there was no bedroom door on the actual bedroom, which we thought was strange

The apartment had everything we needed, the locality perfect, shops on doorstep, bar and restaurant downstairs, the block was extremely quiet

Stayed in February 2024

Was quite difficult to find rooms

Was providing all needed comforts

Stayed in February 2024

A steep step as you entered the room, extremely dangerous in the dark , carpet was dark as well, which resulted in a fall. Could have been pre warned.

Stayed in February 2024

Bed was a little hard for my liking but that is just personal preference

Room was very clean and spacious. We had a 2 bedroom apartment. I loved the little kitchen and the fact it had 2 bathrooms

Stayed in February 2024

A toaster in the kitchen would be handy - although there is a grill.

The rooms are spacious and clean. The beds are comfy, the kitchenette is well supplied and the staff are friendly and helpful.

Stayed in October 2023

bar shuts on tuesday which was the day we stayed but we did know this before we booked so not a problem really

everything was excellent

Stayed in December 2023

Building seemed very odd !

Room excellent

Stayed in December 2023

Didn't find the lift, if mobility is an issue ask about lower floor room and/or lift access.

Cosy, comfortable apartment with everything we needed for a short stay. Very powerful shower and good WiFi. Short walk from Stoke Station and close to shops for Stoke specialities London Road Oatcakes and Wright's pies. Sandra (manager) was very helpful and self-check in was straightforward.

Stayed in December 2023

The hotel was unstaffed. The entrance was hard to find. There was some traffic noise. The Wifi was slow.

The room was clean and comfortable.

Stayed in December 2023

Clean and tidy

Met my need and expectation

Stayed in December 2023