Room and bathroom tiny for the money. Not great value from that perspective.

Location really good, staff very helpful. Room modern and clean.

Stayed in July 2023

Room was very dusty. Sound proof was not great. I can hear people walking on the floor above me very clearly.

The location is excellent, close to Paddington Station, many restaurants and Hyde Park.

Stayed in July 2023

Room was a tad noisy (sound transfer from other rooms). However, when you stay there on the night of BST this is to be expected and did not detract from our stay. The blinds also let in a fair bit of light but we always travel with sleep masks as this isn't an issue exclusive to this hotel by any means.

Bed was comfy and room was clean and tidy. The location of the venue when going to events in Hyde park was superb - the event finished and we were tucked up in bed by 11pm. The staff were friendly and helpful and greeted us every time we entered the lobby. The hotel breakfast is provided in the Bella Italia linked to it and, although a little busy, was good,

Stayed in June 2023

Offered complimentary breakfast at check in which was a nice touch. The hotel also changed the bedding from down to microfibre as I'm allergic. Good location for Hyde Park, not a bad size room or price for central London. Also had water and soft drinks provided free of charge in the room. The bath sheets were huge which was lovely.

Stayed in June 2023

Nothing

We enjoyed our stay in this well located property near Paddington station and Kensington Gardens. Our room was very comfortable and quiet, overlooking a charming London square. Staff were very helpful and polite.Would definitely stay there on future visits.

Stayed in June 2023

Our room was quite cozy, even by London standards. The bed took up almost all the available space. The only place to sit comfortably was on the bed.

Staff were very friendly and helpful. Included breakfast at adjacent restaurant was good. Hotel is located on a quiet square, but close to Underground stations. Room was clean, quiet, and comfy. Air conditioning was a nice feature, especially since London was having a heat wave while we were visiting.

Stayed in June 2023

The room was beautiful and comfortable, everything was very clean, and location was excellent.

Stayed in April 2023

clean modern comfortable- check in staff excellent & helpful & friendly

Stayed in June 2023

the warm and friendly front desk staff

Stayed in June 2023

value

good location

Stayed in June 2023

Only thing, not related to the hotel, but there were significant building works going on close to the hotel which did cause some noise, but if your out and about most of the day, it will not affect the stay in any way.

Staff couldn't have been more friendly or accommodating and found me a room prior to check in time. Location is perfect. Very close to Paddington and also to the parks. The bed was super comfy and the fruit in the room was a nice touch

Stayed in June 2023

Average, restaurant did not top up the buffet line

Stayed in June 2023

the noise.

over a good stay. the room I stayed in on the ground floor was VERY noisy though.

Stayed in May 2023

it was in a great location!

Stayed in June 2023

nothing

cleanless and smileless

Stayed in June 2023

our fan ac did not work in our room. We did ask them to fix but I don't think they could

very close to Paddington Station and Hyde Park. nice parks in the area Close to a few good restaurants. The staff was very friendly and helpful

Stayed in May 2023

Breakfast was acceptable, but nothing 'wow'.

Got a free upgrade and 2h check-out for free. The staff was super friendly and helpful. The room was spacious and the bathroom was really nice.

Stayed in June 2023

This review has been hidden because it doesn't meet our guidelines.

The rooms are on the small side and there is no light over the desk.

Excellent location near the express train to Heathrow. Calm area in a a lovely district close to Hyde Park.

Stayed in June 2023

nothing

location and the staff service

Stayed in May 2023

Small room if you have 2 suitcases

Staff very helpful and good location

Stayed in June 2023

had some plumbing problems in the sink and with such rate i expected at least a daily room cleaning and some toilet slippers & rope and water for the kettle. the other king room had a terrace but it was locked with no reason!

the location was great 😊 And it was booked for my birthday so they upgraded me to a suite.

Stayed in May 2023

The breakfast j never tried and there was no option for room service breakfast.

Stayed in April 2023

The thing I don’t like is that the description on the booking.com website does not match the actual fact of the room. I wasn’t expecting the actual size of the room would be so small. I was carefully choosing the size of room I wanted and was willing to pay more money to get something bigger. The room I stayed was actually an upgrade as advertised on the website but still gave me the feeling of the size of something found in Tokyo Japan. I have been using Bookimg.com for years and this is the first time I’m disappointed

The location is excellent. The hotel is clean and unique.

Stayed in May 2023

It was disappointing on arrival to discover the rooms had not been upgraded as the offer said and the rooms were not on the same floor. It was awkward having to ask and explain in reception that we should have had an upgrade. I had emailed the hotel prior to us coming to London to confirm this, yet still it had not been arranged.

I booked three rooms in the hotel on Booking.com. and there was an offer of a free room upgrade. I emailed the hotel to confirm that the rooms were upgraded which they confirmed, and I also requested if they could be together if possible. On arrival the rooms were not upgraded and were not together. It was very disappointing to have to explain this in the reception area, with my family waiting. We had previously stayed here and knew our rooms allocated were not upgraded. However the gentleman on reception was very helpful and understanding, and was aware that the upgrade had not been done. However, after some time, he managed to allocate us three upgraded rooms which we were happy with. He also was apologetic and gave us complimentary vouchers for breakfast the following morning.

Stayed in May 2023