Decor could do with a refresh in places. Would have been nice to see more of the (impressively grand) public areas in use - half of the downstairs was unused but may just have been due to time of year?

Good breakfast, welcoming/professional staff and a fascinating building. Great location. Free parking, which is rare for any seafront hotel but especially in Eastbourne and the surrounding areas. Room basic but clean, comfortable and everything worked. Entertainment expected standard for price but maybe the bingo should happen first, not in the middle.

Stayed in April 2024

Nothing

Lovely

Stayed in April 2024

Good breakfast

Stayed in April 2024

Room was completely unfurnished like a youth hostel room. No pictures, no chairs, no sofa just two beds and a very small TV. . Been before and had a much nicer room. Said nothing when booking it like premier suite or deluxe or anything, just had rooms. Bathroom terrible too a broken window and shower not good and bath had stains on it-needs refurbishment. Why have room with one double and two singles? Why not just two doubles? Or some rooms with two doubles anyway.

The location and view. Evening entertainment. Breakfast very good if service was a bit slow.

Stayed in April 2024

Dinner was like school dinner.

Upgraded to sea view room. Large room with sea view at extra charge. Paid for one dinner that was not that enjoyable.

Stayed in April 2024

Outdated TV didn’t work

Location Staff very helpful Price Parking available

Stayed in April 2024

Unfortunately the beds were hard , too heavy duvet,room cold at night.

Food and hospitality was good.

Stayed in April 2024

Nothing much at the price we paid.

Good value for money, with a great breakfast.

Stayed in April 2024

Just needs a bit of tidying up decorating wise

Staff very friendly breakfast was lovely Location on sea front

Stayed in April 2024

Location good breakfast good

Stayed in April 2024

Unfortunately our room (121) was above the entertainment area and this proved to be very noisy each evening. We may have been allocated this room as there were large groups arriving by coach - this fact has impacted on the scores given.

Excellent location, parking, friendly receptionist on check in. Large room, warm and comfortable. Large fluffy white towels. Good range of options at breakfast served by friendly and helpful staff.

Stayed in April 2024

Breakfast was not great but it was cheap and you pay for what you get

It was good for the money

Stayed in April 2024

The hotel has been given an uplift in the main ground floor areas but the rest of the hotel needs a lot of money throwing at it. All windows need replacing. Some stonework is beginning to crumble.

The staff were really nice, but run ragged. Every one of the staff seem to have 3-4 jobs in the hotel.

Stayed in March 2024

Restaurant was overwhelmed with people from coaches no where for private guests

Location

Stayed in April 2024

Rooms dated Taps & bath rusty Hotel was mostly for coach tours

Check in was simple Great entertainment Double spirits for £3.50 Location was perfect

Stayed in April 2024

Location was excellent and we had a view of the sea

Stayed in April 2024

Being told where to sit in the dining hall for breakfast and underwhelming choice of cereal and fruit.

Comfortable bed, helpful staff. Looked after our luggage for the day, after we checked out.

Stayed in April 2024

THE ONLY DOWNSIDE to this stay was that Booking.com erroneously charged me double for this trip. Some 7 days after my booking and paying for a non-refundable/non changeable stay booking.com sent me a 'card invalid' message - please pay within 24 hours or loose booking. After checking that the booking no. and confidential pin were correct I paid using another CC. Since both payments went through on my credit cards almost one month after the 2nd payment I am still trying to get a refund of that payment. BEWARE - WAS THIS CAUSED BY A ROGUE BOOKING.COM OPERATOR OR A FAULTY IT SYSTEM????

This was a one night stay and was very good value for the money. Staff were very good and I couldn't fault the amenities. The bedroom and bathroom were pleasantly decorated - I stayed at the Queen's Hotel some 10-15 years ago and could see the change (improvement). On this stay.

Stayed in March 2024

Room was small dated and bad decor, stayed here before and had a much bigger room, TV was small with no guide page had to go up close to see what was on.

The closeness to the town and amenities 😁

Stayed in April 2024

Poor breakfast

Excellent location

Stayed in March 2024

Unfortunately some areas very dated & filled with ‘junk’.

Perfect location, very friendly & helpful staff, nice clean & comfortable room.

Stayed in March 2024

The queens is a little tired but that is to be expected

The queens is a beautiful building , our room was clean and spacious and very comfortable beds . The restaurant was very well run and we had a perfect breakfast Staff were amazing could not complain at all .

Stayed in March 2024

It's an old faded seaside town, you feel that.

Such good value, right by the pier, staff are lovely, the room large & clean, & breakfast was wonderful.

Stayed in March 2024

Bathroom needed modernisation and the hot water was only tepid.

A lovely big old hotel, designed to take coach parties.

Stayed in February 2024