Restaurant and food were not available and no mention of this at time of booking.

The location was absolutely fantastic and the hotel had character.

Stayed in May 2024

Expensive, but then it was Up Helly Aa.

Good shelter from the increase in wind, was very very windy in the tent.

Stayed in February 2024

The contact with the hotel is very bad both by telephone and getting responses to emails

The stay was as expected but it is taking such a long time to obtain a VAT invoice. As we booked using the company credit card our Accounts Dept are chasing for the invoice and we have be unable to contact the property.

Stayed in September 2023

A bit run-down but currently undergoing renovation. It could be magnificent when finished.

History and location. Extremely friendly and helpful owner.

Stayed in September 2023

The hotel was very scruffy and in need of total renovation. Rotting window frames, old fashioned furnishings, threadbare carpets. No one on reception - you had to phone.

The location was perfect. Very central and great views It was warm and comfortable. When you got the owner, he was very helpful.

Stayed in September 2023

Hotel in need of renovation/update - feels used & tired.

Great location with room looking out over Bain's Beach - I enjoyed afternoon swim. Comfortable bed. Hot shower.

Stayed in August 2023

The inn/hotel was not an operating as an inn and had no bar working or restuarant (which included no breakfast option). The rooms were little tired. A bit expensive for what you get, but Lerwick is expensive.

The room and the included view was excellent.

Stayed in July 2023

The restaurant was closed and reception was rarely staffed

The property is in a fantastic location and it’s a building with a faded grandeur inside

Stayed in August 2023

location

Stayed in July 2023

No breakfast or restaurant. Decor looks dated

Close to town

Stayed in July 2023

Expensive for what it was

Stayed in May 2023

The place is very dated, holes in the ceiling, nothing open in the hotel, reception can be contacted by phone only. It was expensive for the standard of the hotel, but it was Up Helly Aa.

The location and sea views. The room was very dated but was clean and had fresh linen. We only used the place as a base.

Stayed in February 2023

nothing

historic

Stayed in September 2022

No food available

Comfortable bed

Stayed in September 2022

What didn't we like....well this one is easier to answer! I booked it because there was very little else available for 3 people. Everyone we told that we were staying at the Queens had a sharp intake of breath as their reaction! So to be fair, we went with low expectations. With that we walked in without any pre-conceived notions of grandeur! As a result, we weren't disappointed! The foyer is greatly in need of renovation, the reception isn't manned - theres a phone and a mobile number to call to get some help. The corridors are fairly dated and paint is peeling in places, but again, it would have been grand in it's hay day! The rooms were clean and comfortable, but paint was peeling in windows. There is no customer service at all, someone did meet us for towels, but we saw no-one for the duration of the stay. We were there for work, so we didn't mind, and work had paid the high cost - if I'd paid that myself for a stay in a run down hotel, I'd have been pretty hacked off!

What did we like...? The rooms were comfortable and clean and you can tell that once upon a time, this would have been a hotel fit for a queen! The view was spectacular, we were up early each morning and watching the sun rise over Bressay with Northlink sailing past when the water was like a Millpond brought the experience up from one of severe disappointment into something more out of this world! The rooms were clean, the beds were comfortable and we slept well.

Stayed in September 2022

They had forgotten to put towels in the room but they got us ones and apologised for the inconvenience

Sea view. Comfy beds

Stayed in September 2022

We arrived to an empty reception area and nobody to check us in. We did manage to connect with someone who did immediately come to our assistance. The hotel was wide open at all times with no one at the desk for security. We would stay again but security was an issue for me. We were in and out many time through the day and night so did get an idea of what was happening.

We loved the location of the hotel and that our room overlooked the water. The room itself was comfortable and for our purposes fine. We have stayed in many older hotels and that is not an issue for us. We do understand that a great deal of work is being done. In our 4 days at the hotel, we did see 2 hotel workers and they were accommodating and courteous..

Stayed in August 2022

The staff were there( albeit they were very nice when they were present) fleetingly at best. Nothing in the hotel was open. Couldn't adjust the shower head as it basically fell apart when you tried.

it was in a brilliant location and when I inadvertently originally booked the wrong dates they kindly changed the dates for me. Very appreciated. They did have a partner hotel ( The Grand)up the road where we had a fantastic breakfast every morning. The staff were brilliant there as well. Also had a good bar.

Stayed in August 2022

Food was not available. Staff were very pleasant and particularly helpful

Stayed in August 2022

that the fire alarm went off 3,times in my 2 night stay nnew owners so he was very apologetic

location & view

Stayed in July 2022

On the first night fire alarm went off twice . On the second night went off again , my sleep was broken both nights

Room clean & nice view

Stayed in July 2022

Decor is outdated but the hotel was very clean. Nobody on reception but there was a phone number to ring by the front door. Needs to serve food and drinks as the walk to the Grand Hotel for breakfast wouldn’t be pleasant in adverse weather. There was tea and coffee making facilities in the room.

Location is great, no breakfast or room service available in the hotel but we were offered breakfast in the Grand hotel, the breakfast there was good. Water was lovely and hot for a bath. Staff friendly and accommodating. All in all it was a pleasant stay and suited our needs for the night.

Stayed in July 2022

general feeling of neglect in common areas and the bar and restaurant were closed

location

Stayed in June 2022

There is no one there at reception and it can be difficult to get hold of the manager. He didn’t appear at the hotel until after the check in time displayed on booking.com Due to delays across the whole system my room still needed to be cleaned and it was not available until 2 hours after my expected check in time. There is a lack of staff needed. The hotel was generally dated e.g. the toilet roll holder was all rusted and the taps were very difficult to turn off again.

The location is very convenient and I had a gorgeous sea view from my window. The room was basic but clean. There was a convenient heater in the room which heated the room up very quickly.

Stayed in June 2022