I didn’t not like anything about the room apart from there’s no plugs next to the beds they were on the other side of the room

How nice the room was especially the bathroom and how comfy the bed was

Stayed in May 2024

It’s a bit soulless and impersonal. The bar is brightly lit and understaffed - dirty, empty glasses left on tables. On a busy Saturday night in the centre of the city the bar should offer a cosy refuge - an alternative to a crowded pub. It didn’t do that.

It’s right opposite the Hippodrome so very convenient for everything. The staff are very helpful. Breakfast was very good. We were upgraded to the 15th floor with a huge room and amazing views. Not so great though when you get to the top to find your keycard doesn’t work!

Stayed in April 2024

N/A

Location

Stayed in April 2024

Restaurant closes too early

Good location Comfortable bed

Stayed in April 2024

Hairdryer was broken. Shower wasn't particularly good.

Room was lovely. Breakfast excellent. Bed was very comfy. Sparkling clean everywhere.

Stayed in April 2024

Room was near the lift which woke me up earlier than I would have preferred I was not offered fried or poached eggs

Stayed in April 2024

For some reason, the cleaner refused to clean both our coffee cups and make up the bed properly. I also had to ask for water every day. This had no impact on our stay (we sorted everything ourselves) but found it very strange.

Great location. Reception staff were very customer focused!

Stayed in April 2024

Comfort, convenient for the theatre, good breakfast

Stayed in April 2024

WiFi was poor and wasn't aware there was paid WiFi available. Lack of useful sockets by the bed. Very warm at times and difficult to cool. There was an intermittent noise, suspected to be associated with the lift operation so less of an issue at night. Door slams also audible. Curtains allow some light at the top and bottom.

Room was spacious, views were great. It was used as a base whilst working through the evening and was very comfortable. Good bathroom facilities and plenty of storage, space to relax and for work. Well presented space. Very comfortable bed. Typically quiet.

Stayed in April 2024

View of Harbourside

Stayed in March 2024

Very clean and nice and central for all amenities.

Stayed in April 2024

Shower was very underwhelming, no power just dribbled out Could get the AC to work

Large bright room, comfortable bed and lots of little finishing touches. Perfect location

Stayed in April 2024

The bedroom was clean but looking a bit tired - room. 304 curtains coming off hooks and no plugs next to bed for phones etc. fine but in need of a bit of a refurb compared to other hotels I stay in the city.

All very convenient for a very quick overnight stay

Stayed in April 2024

Couldn't get the the hotel by car,even my sat nav got confused and gave up so parked in multi storey opposite hotel

Clean and handy for city centre

Stayed in March 2024

Very unpleasant View. When I opened the curtains, I was looking at a grey concrete wall that was the side of another building. For £160 per night (only stayed one night) I think quite pricey for no view what so ever.

Good sized room and comfy bed. Strong wifi signal and large selection of hot and cold for breakfast. Well located for the city.

Stayed in April 2024

Slightly dated room. Poor lighting.

Location. Staff. Breakfast.

Stayed in April 2024

Cleanliness of Buffet Trolley at breakfast,we pointed out the dust/dirt on day 2 of 4 and it was still there on day 4!

Friendliness of Staff.

Stayed in April 2024

No faults experienced

Views are awesome. Great location handy for shopping and the theatre

Stayed in April 2024

We had evening meal Fish and chips weren’t on menu but bar man rang and the chef said he would do some for us 😃👍but we had to eat on the big comfy chairs which wasn’t easy to eat but the meal was good

Very friendly lady on reception We asked for extra pillows They were there ready in our room

Stayed in April 2024

Spacious, friendly staff, comfortable bed, great view, location ideal and helpful with booking parking

Stayed in April 2024

We are local but decided to stay after attending an event. So didn't spend a long time at hotel. Good location for us to attend event and very quiet considering right in city centre. We didn't have breakfast but room nice with bonus of a fridge. The only real issue was that we in twin room and when one of the party sat on bed the caster/wheel fell off! We reported to reception and when we returned from our event to room all fixed. Polite and accomodating staff.

Stayed in April 2024

Room had bad strains on carpet . Parking was very expensive .

room size and view .Good staff in reception and bar.Good location for parking but parking too expensive .

Stayed in April 2024

The room had a stained carpet and was very cold upon arrival because the AC had been turned off. When we ran out of shower gel, we were told to come down to reception ourselves as only one receptionist was available, adding to the inconvenience.

As I reflect on my recent stay, there were a few things that made the experience truly memorable. Firstly, our room was located on the 15th floor and in the corner, which provided us with a beautiful view. The room had a huge window ledge which, although it seemed a bit underutilized by the management, was a highlight for us. Secondly, the bed was incredibly comfortable, and it was difficult to leave each morning. Lastly, the bathroom was modern, spacious, and equipped with everything we needed for a luxurious stay. All of these aspects combined made our time there truly enjoyable. Additionally, the cleaning staff provided exceptional service, maintaining the room to the highest standard and ensuring our stay was comfortable and hassle-free. Their attention to detail and dedication to cleanliness significantly enhanced the overall quality of our experience - thank you very much.

Stayed in March 2024

The carpark was horrendous to get to and the sat nav wouldn’t get you there. All roads were blocked by bus lanes only. I booked a king size bed and paid to upgrade room. When we got to our room it had twin beds. Wouldn’t have upgraded if I knew it was twin beds

Loved the view

Stayed in April 2024