5 Fairmont Avenue, Canary Wharf, Tower Hamlets, London, E14 9JB, United Kingdom
#107 of 1,010 hotels in London
Guests' ChoiceBased on 6958 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.3
Facilities
9.0
Staff
9.2
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 2 May 2024
Jane
United KingdomWe had to ask for flat pillows but they turned up very quickly. Silly prices for wine/ drinks in bar. Area could be a bit dodgy at night, security on door advised me not to go out on my own
We were greeted with a glass of fizz and a smooth checkin from friendly staff. Room was big with big comfy bed and hugs bathroom with bath and separate shower. Very clean
Stayed in April 2024
Reviewed: 2 May 2024
Andrew
United KingdomAll good nothing not to like
Position of the hotel close to O2
Stayed in April 2024
Reviewed: 2 May 2024
Tracey
United KingdomAREA WAS A BIT RUN DOWN AROUND THE HOTEL AND A BIT OF A WALK FROM THE TRAIN STATION
LOCATION TO THE O2 WAS GOOD BREAKFAST WAS TASTY AND PLENTY OF IT STAFF WERE FRIENDLY AND HELPFUL HOTEL VERY CLEAN
Stayed in April 2024
Reviewed: 2 May 2024
Rachel
United KingdomWhen we got back quite late we wanted a hot drink from the bar but we were told they had stopped serving hot drinks it was a bit disappointing
Beautiful hotel amazing room fantastic food we had lunch and breakfast
Stayed in April 2024
Reviewed: 2 May 2024
Hogg
United KingdomPillows! View onto building sites was disappointing
Size of room & bathroom
Stayed in May 2024
Reviewed: 2 May 2024
Kirstie
United KingdomPerfect
Stayed in May 2024
Reviewed: 1 May 2024
Vicky
United KingdomLiked it all
Great hotel, great staff
Stayed in May 2024
Reviewed: 1 May 2024
Doris
United KingdomThe rooms were very comfortable, and the hotel is in a nice spot
Stayed in April 2024
Reviewed: 1 May 2024
Bobie
United KingdomN/a
The property was fantastic my located, staff were great and the whole process was nice and easy, a fabulous stay!
Stayed in April 2024
Reviewed: 1 May 2024
Joanne
United KingdomNothing…
Hotel smells amazing when you walk in. The reception team upgraded me to a room with an amazing view which I was so grateful for. The reception team are always so good and welcoming. Beds are sooo comfortable! It’s my go to hotel when I am in London!
Stayed in April 2024
Reviewed: 30 April 2024
Tracey
United KingdomGood
Good
Stayed in April 2024
Reviewed: 30 April 2024
Patricia
United KingdomNothing - everything was great
Our room was perfect. Our overall impression of the hotel and staff was excellent. The breakfast was amazing. All staff that we came into contact with were helpful, polite, friendly and professional. We were going to the O2 so the location was good too.
Stayed in April 2024
Reviewed: 30 April 2024
Langridge
United KingdomLocation was good for us as going to the O2 but not much in the way of pubs, bars, restaurants in the area
The hotel & room were very nice & also we were offered free complimentary use of some of the spa facilities during our stay
Stayed in April 2024
Reviewed: 30 April 2024
Sarah
United KingdomNothing
Very clean and modern and had a good vibe.
Stayed in April 2024
Reviewed: 29 April 2024
David
United KingdomNothing. Everybody and everything was spot on.
Friendly helpful staff. Lovely clean and spacious room.
Stayed in April 2024
Reviewed: 29 April 2024
Millie
United KingdomN/A
We loved the view of the O2 from our room and the bath by the window…incredible!
Stayed in April 2024
Reviewed: 29 April 2024
Anthea
United KingdomBed quite hard for me
Very modern and clean
Stayed in April 2024
Reviewed: 29 April 2024
Joyce
United KingdomNothing - everything was as expected for this type of hotel
Staff, friendly and helpful We were give a room up grade
Stayed in April 2024
Reviewed: 29 April 2024
William
United KingdomIts location. To go anywhere it’s pretty much a taxi or a good long walk, ok in the summer. Hotel taxis are double the price of other companies but more reliable so make your mind up, just being honest.
The cleanliness, the massive reception area with fantastic art pieces to the friendly staff, all were helpful. The bar was ok, seating area lovely and inviting,. Room was clean, modern nothing special, but nice. Cool rainwater shower. Spacious enough for two, a superior room it states, quiet but miserable views from room. I’m sure many rooms have spectacular views. Every one was helpful and we felt safe and comfortable there.
Stayed in April 2024
Reviewed: 29 April 2024
John
United KingdomToo far from the venue we were going to. The room was good but the view was horrendous. Was told it would be nice looking out over the city but 2 aspect windows. 1 was looking into someone’s apartment window and the 2 was looking out onto 2 horrendous chimney stacks and a very busy duel carriage way. Also it was ranging all night and the noise from dripping water into the metal window ledger was very loud. It do affect the sleep experience.
Modern and comfortable
Stayed in April 2024
Reviewed: 29 April 2024
Kasha
United KingdomIf I was nit picking, I would say the room was looking a little tired, however the bathroom was lovely and to be honest, I put in a request for a twin room, due to a severe medical condition and initially there was no rooms available, when I explained why we needed one, they pulled out all of the stops to fulfil my request. For this I was really thankful and appreciated what was done to make my stay a comfortable and enjoyable one.
Everything
Stayed in April 2024
Reviewed: 29 April 2024
Helen
United KingdomNothing
The whole hotel and staff, the food
Stayed in April 2024
Reviewed: 29 April 2024
David
United KingdomBreakfast room has superb views to The Dome. Staff were attentive and friendly Easy to get to from North Circular, easy to get away from, too!
Stayed in April 2024
Reviewed: 29 April 2024
Seb
United KingdomI had 2 room key failures but they both got sorted very quickly by the front desk team.
Great facilities great location
Stayed in April 2024
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