Nothing

Location.

Stayed in April 2024

Close to Heathrow airport. Very clean and Modern. Staff were very nice, check in and out quick and easy.

Stayed in April 2024

I did not like their shuttle, so close to terminals 2 and 3, there should be easier and cheaper way to reach.

Well, we liked that it is close to the airport, which was important for us, No matter that it is not that straight forward for all the terminals. Then our room was very large, the batroom also, so we enjoyed few hours of good sleep before our morning flight, The hotel is accesible by public transportation from terminal 5.

Stayed in April 2024

Breakfast can be better

Very clean Very comfortable Friendly staff

Stayed in April 2024

Stayed after a long haul flight before our onward journey, so we booked based on proximity to the airport. The bed was very comfortable and the restaurant was a pleasant surprise.

Stayed in April 2024

The cleanliness - a pubic hair in the bathroom wash basin put me off instantly

The room & staff were excellent but the cleanliness wasn’t up to their usual standard

Stayed in April 2024

The fire alarm went off 5 times! We had just checked in when this happened. We made our way out of the hotel using the fire exit nearest our level 5 room. Once we were out of the hotel, we had to navigate back to the front of the hotel. We found it strange that we hadn't passed any other guests. We soon found out that the alarm is tested every Monday. It would have been nice for the receptionist to have mentioned this at check-in! One of our hand towels was dirty, it looked like it had been used by the previous guest. There was also renovation in the lobby, which made it noisy when eating dinner.

The location was excellent and the hotel was spacious. The bed was comfy and the room was large. Tea, coffee and water were provided. The room had great soundproofing as we did not hear the aircraft that frequently flew overhead. There was a great view of one of the terminals from level 5.

Stayed in April 2024

We stayed here for one night prior to and early morning flight back to the US. The overall impression was really good. The staff were friendly and helpful. The restaurant was good with plenty of choice. We thought the breakfast was outstanding and will definitely use this hotel again for our next stay in the UK. Highly recommend!

Stayed in April 2024

Convenient and clean

Stayed in April 2024

Triple room booked but only supplied with a double room. When asked Reception staff they suggested the third bed “pulled out from the wall” which was a complete lie! Reception said that the third bed had been put up whilst we had dinner in the restaurant- came back to room to find the bed still folded up in the middle of the room and we needed to move heavy furniture to make space for it so my son could go to sleep. Not impressed and no offer of apology!

Stayed in March 2024

The reception process was long, tedious and inefficient. We, like most people in this kind of hotels, reached there after midnight. For most of the time there was only one receptionist and we waited for over 20 minutes (most people after us waited longer). The self check in process is not available for reservations made through Booking.com. A quick check in is probably one of the first 3 things you want from an overnight airport hotel - he it worked poorly.

The king room with bunk beds was very nice and fitted all 4 of us nicely (kids are 15 and 12). It was spacious and clean, plus the breakfast buffet was diverse.

Stayed in April 2024

Lovely large rooms, very good public areas - a hotel with some personality - loved the theme and artworks. We had a problem with the room heating system but this was sorted by Maintenance.

Stayed in April 2024

Could do with staff being a bit more attentive

Close to Heathrow

Stayed in March 2024

Clean, friendly staff and ideally situated to stay the night after a long flight and before onward travel home.

Stayed in April 2024

I couldn't book parking in advance and when I arrived the system didn't work and I had to fill out a form. The airport shuttle isn't very frequent and expensive and it costs £20 for a taxi. Next time I investigate hotels on the airport.

I could park my car for £15 a night.

Stayed in April 2024

Friendliness of staff at reception. Choice of food at bar.

Clean, modern. Convenient for terminal 3

Stayed in April 2024

All good

All good

Stayed in March 2024

Food was extremely poor. Food was cold and sent back twice. The pizza was disgusting. Pillows could be better in the rooms

Convenience for the airport

Stayed in April 2024

Modern clean and good food

Stayed in March 2024

Sound proofed which was good. Nice rooms not far from Heathrow.

Stayed in March 2024

Food in the bar was ordinary meals were cold

Convient location funky decor good breakfast buffet well run

Stayed in April 2024

Getting to the hotel from the airport is a bit tricky (and pricey)

Very comfortable with a helpful staff. Madonna, on reception, was particularly helpful. The buffet breakfast was very generous - catering for different nationalities and diets. Dinner in the restaurant was also excellent

Stayed in April 2024

The TV Channel line-up was horrible.

It was very clean. The restaurant and the bar was good and convenient.

Stayed in April 2024

Very slow check in process, shortage of parking spaces, adequate staff, expensive food and drink offering, food in partticular was very expensive for what was in the main chain stryle microwaved meals, served cold!

Great modern, clean and spacious rooms.

Stayed in April 2024