Food in the bar and restaurant was awful and it's lost it's appeal. We used to use this hotel when it first opened, it's now tired and lacks any appeal. The mattress in the room was lumpy and uncomfortable.

Location is great

Stayed in February 2024

The pillows were far too soft head just fell through on to bed no real support

Location was great and spa and pool where really nice

Stayed in February 2024

Not enough parking space

Easy to find good professional friendly staff.

Stayed in March 2024

The breakfast. We was there 2 nights and wasnt impressed with breakfast at all.

Lovely reception area. Love a bath also when i stay at a hotel

Stayed in March 2024

Would have liked a mini fridge but that would be my only recommendation

Location is excellent, short walking distance into Durham centre. Loads of nice restaurants and bars around. Staff were excellent also - very welcoming, all very friendly. It was a pleasure.

Stayed in March 2024

Would of like option of walk in shower .

Room ready to check inon arrival Spacious reception Room Spacious Coat hooks for coats Free water in the room ,lovely touch. Free toiletries Close to amenities Really pleasant stay ☺️

Stayed in February 2024

Disappointed that the room didn’t come with fridge and coffee machine as we got a premium room.

The area and easy access to the city.

Stayed in February 2024

1 - I missed when booking that the parking was not the hotels. I wouldn't normally book anywhere I couldn't park my car outside the hotel. On this occasion it worked. For me, it would have ruined my stay had there not been a parking slot available. 2 - I completed the booking form and it asked for the lead occupant of the 2nd room. After that all communication, on my email address, was addressed to her. That is just plain annoying.

The location and comfort. It was easy to locate.

Stayed in February 2024

My room could definitely have been cleaner

It was all good.

Stayed in February 2024

no complaints at all.

overall very good stay in keeping with the price.

Stayed in February 2024

My only complaint was the beds were hard and the spa has seen better days. Dirty steam room, murky pool and usual problem with the whirl pool. Needed anti foamer put in

Fabulous staff and location. Room was great and clean

Stayed in February 2024

Restaurant was really poor in terms of quality of staff, menu & general ambience. Absolutely not what you expect from a 4 star Hotel & the only factor that stops a perfect review because it was so significantly bad in my view. At one point we asked a waiter for vinegar for our chips & he brought over Balsamic saying it was exactly the same as the usual malt vinegar, only darker. I would think it was at least a basic requirement to know about that sort of thing,

Location of Hotel next to the River & with parking etc. was ideal for not having to drive at all as could walk into the city & to visitor landmarks. Hotel facilities were really good. Leisure Centre / Spa was also really good & very relaxed.

Stayed in February 2024

Noisy air conditioning, not as clean as it could be, strong smell of cannabis on corridor. Cooked breakfast disappointing, good selection of fruit, pastries, cereal cheese, ham. Bar tender went above and beyond to make a drink of choice

Location

Stayed in February 2024

l

Stayed in February 2024

Breakfast was very busy but was well managed

Good location for shops,bars and sightseeing,all the staff were excellent,room was a good size and a nice view,the whole hotel was clean and well presented

Stayed in February 2024

Upgraded room which was a fantastic space, however the comfort coooling did not work and meant the room was stuffy

location and facilties 1st class

Stayed in February 2024

The rooms were dated and the beds were hard there was black mould in steam room in spa locker room needed a clean

The spa was OK breakfast was good

Stayed in February 2024

Interconnecting doors, really not a fan due to light sleeper

Great location and polite hotel team.

Stayed in February 2024

Not much atmosphere in bar area, rooms starting to look a bit dated

Very good location by the river, short walk across bridge to the town, plenty of parking, decent leisure facilities, friendly staff

Stayed in February 2024

Bar staff could do with updated training for coffee machine, which was noted by the hotel when I fed back directly. Views at the back of the hotel aren't great, so worth booking a river view if that is important for you.

Big room, comfy bed, nice bathroom. Good TV which you could watch your own apps on. Bar was cosy, decent meals. Spa was great. What you'd expect for a 4 star hotel. Great breakfast, especially the fresh fruit.

Stayed in January 2024

Fan was very noisy came on at 2 In the morning and did not go off

Stayed in February 2024

Bar, slow service 10mins to get a drink, not even that busy

Location

Stayed in February 2024

Parking charges

Stayed in February 2024

Asked for twin beds but they had set up the bed as a double so had to change the bedlinen on the bed.

Good Location and good breakfast.

Stayed in February 2024

The price of Parking is nothing short of a disgrace.Price of drinks £9.40 for a Pint n Half Shocking..Spa could do with a cleaning.No fridge in room Cracked Sink.Breakfast was cold in parts

Stayed in February 2024