Room was a bit small, strange layout and you couldn't open the door to the bathroom properly as it got stuck on the floor. I didn't find the bed comfortable at all but that's personal preference.

Hotel was in a great location for west end and shopping. The toiletries in the bathroom were nice. Was adequate for a one night stay. Room was quiet.

Stayed in March 2024

Unfortunately the first room we were in had a major water issue when the room above had either a toilet or shower problem - it was raining in our bath and we had to be moved - but not at 5:15 am when the rain storm started! The night manager was very nice about the situation and said he would have gotten us another room but i said no to moving in the middle of the night.

Pretty good location for the price of the room. We could easily walk to many sites and if we had been given the Transit Map when we checked in versus the last day (both our & staff’s issue) we could have taken better advantage of the subway in getting about. Since i was traveling with my daughter it was great that we could each have our own bed! Many other hotels only had single bed options.

Stayed in March 2024

price

perfect location

Stayed in February 2024

Nothing

Superb location for British museum, Covent Garden and West End

Stayed in March 2024

The hotel took two hundred pounds deposit and said it would just be pending however the card took the money and my daughter had to be rude the receptionist to get the money back on the card as they were saying it would take 7 days after initially they said it wouldn’t be taken. Unfortunately my daughter isn’t the best at holding in her emotions when disappointed.. the money was put back on the card immediately however shouldn’t have been taken in the first place. Apologies for my daughter’s rudeness as the staff were lovely and not their fault. It’s a big room deposit to pay in my opinion.

Staff were friendly and hotel clean and pleasant

Stayed in March 2024

N/A

Stayed in March 2024

Pillows and the food options were lacking

Location

Stayed in March 2024

The beds were uncomfortable

The staff were extremely helpful, hotel was beautiful and very clean. Great location to bus stops and shops

Stayed in March 2024

The room was old and worn out. Not worth the money.

Location, staff

Stayed in March 2024

The hotel would have been better value if housekeeping had found the reading glasses I left in the room. I emailed and called in the next day to check if they had been found, but no.

It’s a lovely hotel, good buffet breakfast, super handy for British Museum and convenient for tube

Stayed in February 2024

Cannot think of anything.

Staff very good. Room key malfunctioned and I had to move to a different floor. Problem was handled very well. Will use hotel again.

Stayed in February 2024

From my room on the 2nd floor there was noise from the lobby being vacuumed at midnight each night.

Great location, all the amenities needed for a work trip.

Stayed in March 2024

Room, dining area & bar

Lovely foyer, bar, breakfast

Stayed in March 2024

Traditional looking hotel but the rooms were very modern!

Stayed in March 2024

Lovely shower, comfortable bed, friendly helpful staff, great breakfast

Stayed in March 2024

No bath, bathroom tap pressure very changeable and cooked breakfast items weren’t hot

Very stylish and attentive staff

Stayed in March 2024

Tap in the bathroom sink needed replacing. Decor in the room didn't quite match the sleek, modern, polished reception, lounge and bar areas.

Very professional and friendly staff, the receptionist made checking in very quick and easy. Room was a little small but comfortable and modern. Beautiful bar and lovely to relax in with a coffee or a cocktail. Great location for visiting British Museum, Covent Garden and central London.

Stayed in March 2024

Nothing

Location was central Room was spacious Food was ok Staff were very helpful

Stayed in March 2024

I didn’t like that it took 3 attempts at 11pm to check in, each time re-inputting everything including the deposit which was debited 3 times. Head receptionist assured me it wouldn’t, infact he was quite offended when I mentioned I must check it. My superior room was tiny much smaller than advertised, thankfully it was for 1 night.

Breakfast room and service was excellent. Food was great too.

Stayed in March 2024

Our room overlooked Bloomsbury Street which can still be quite noisy in the late evening, but there is little the hotel can do about that

Superb Edwardian building, great location , friendly staff, spotlessly clean, amazing breakfast

Stayed in March 2024

Got an upgraded room because it was my friend's birthday. Complimentary. Breakfast always very good and dining area beautifully designed.

Stayed in March 2024

Closed bar. Rude night staff

Cleanliness, effort.

Stayed in February 2024

One of the premier rooms was next to an external Air con unit and windows wasn’t sound proof.

Great location, friendly and welcome staff. Was one of our birthdays and the hotel went out of the way to make it special. Brilliant breakfast.

Stayed in February 2024

Smell of carpet stuffs the room

Location, staff, cleanliness

Stayed in February 2024

Sadly, an old building in central London so still a bit noisy.

Large clean room and very helpful, friendly staff.

Stayed in February 2024