140 Bath Road, Heathrow Airport, Hillingdon, UB3 5AW, United Kingdom
#18 of 40 hotels in Hillingdon
Guests' ChoiceBased on 9637 hotel reviews
7.9Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.3
Staff
8.5
Value for money
7.9
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
John
AustraliaFire alarm misfunctioned 3 times in night. Menu list bit limited. Restaurant has Strak in its name but did a poor job of mine
What you’d expect from an airport hotel
Stayed in June 2024
Reviewed: 1 June 2024
Kim
AustraliaClose to airport, friendly staff
Stayed in May 2024
Reviewed: 31 May 2024
David
AustraliaRestaurants very Limited menus
Great staf very professional Willing to go the extra miles to assist The staff at breakfast were exceptional. The rooms we're clean and very comfortable Thank you
Stayed in May 2024
Reviewed: 30 May 2024
Christopher
United KingdomExcellent airport hotel.
Stayed in May 2024
Reviewed: 30 May 2024
Joe
United StatesVery little
Proximity to airport and fast food next door
Stayed in May 2024
Reviewed: 30 May 2024
Philip
United KingdomNothing
Room was spacious and comfortable. Nice bar for pre dinner drinks and food in the steak and lobster restaurant was very good
Stayed in May 2024
Reviewed: 28 May 2024
Wendy
AustraliaMore English speaking staff at reception Not such a charge for room service as food expensive enough No porter or luggage trolley Carpet thick difficult to wheel heavy bags. Trolley or bell boy would have been handy
Most comfortable and amazing bed and bed linen and pillows Room service 10/10 for quality and taste
Stayed in May 2024
Reviewed: 28 May 2024
Keith
United KingdomWe arrived relatively late and had an early flight the next morning. We went for snacks and drinks to the Bar, which served a selection of very nice small plates. The serving staff were attentive and professional.
Stayed in April 2024
Reviewed: 28 May 2024
Susan
United StatesOur room had a lousy view but I understand they cannot all be beautiful!
Everything was quite nice.
Stayed in May 2024
Reviewed: 28 May 2024
Carthy
United KingdomThe first room we was put in had a musky smell and bathroom light didnt work
The staff was helpfull
Stayed in May 2024
Reviewed: 27 May 2024
Claudio
United KingdomMy room was booked then given to another guest resulting to our room being down graded
The breakfast was good
Stayed in May 2024
Reviewed: 26 May 2024
Philip
United KingdomQuite a long ride on the shuttle bus, which has to be paid for and isn't that regular - so allow plenty of time.
Handy location for Heathrow Airport. Good value if including breakfast. Friendly and helpful staff throughout the hotel.
Stayed in May 2024
Reviewed: 26 May 2024
Jan
United KingdomRoom was a bit dated and generally the hotel restaurant area was dark and a bit 'functional' rather than comfortable.
Easy check in. Brilliant gentleman helped us with our luggage on arrival and departure, gave us helpful tips about getting to terminal and called a cab so it was ready with luggage loaded when we came down! Very much appreciated, thank you - and so sorry but we didn’t catch his name.
Stayed in May 2024
Reviewed: 26 May 2024
Jonathan
United Kingdomnothing - all was as expected.
Room was nice and generous, staff we're good and parking was easy and the location is great for Heathrow. Room service food was OK.
Stayed in May 2024
Reviewed: 26 May 2024
Pete
United KingdomSo big it could be a challenge to find your way around
Beautiful
Stayed in May 2024
Reviewed: 25 May 2024
Alan
United KingdomOutstanding
Really nice comfy bed food outstanding will recommend to my friends
Stayed in May 2024
Reviewed: 25 May 2024
Lynne
Australiathere was a great selection of food for breakfast
Stayed in May 2024
Reviewed: 24 May 2024
Nigel
United KingdomBoth the restaurants had a limited choice for myself and partner, plus the cost was not within our budget range. We happily ate elsewhere.
Only used for an overnight sleep as we had an early start next day.
Stayed in May 2024
Reviewed: 23 May 2024
Madeleine
United KingdomThe shower was a bit low - I’m 5ft10 and struggled to use it because of how tall I am
I was upgraded on arrival which was a real treat! The bed was really comfy and room very spacious. The breakfast was delicious and I was really impressed with the hotel gym too.
Stayed in May 2024
Reviewed: 23 May 2024
Jeroen
NetherlandsThe overal look and maintenance of the rooms was quite old. Carpet needed to be replaced. Black spots on the ceiling. Bathroom was old too. Didn't feel like a luxury hotel. One of the key cards didn't work on the door. And one of the elevators was broken so used the staircase sometimes, which smelled really bad.
The entrance/lobby is really nice. The 'outside' room with the waterfall is also beautiful. And the gym/spa is a really nice addition. Bed was very comfortable too. And the breakfast was great!
Stayed in May 2024
Reviewed: 23 May 2024
Debra
AustraliaNoisy bar, loud music. Shower over bath, most rooms have this set up, far prefer stand alone shower but you get non slip mat and it’s easy access. Decor is a bit dated
Friendly and professional staff The Hotel is close to Heathrow Airport My food in the bar was excellent, my husband’s chicken salad was average, prices are as you’d expect near the airport and in quality Hotel. Sadly, the bar is VERY noisy with loud music and lots of voices. I think a conference was underway during our stay and they were enjoying pre dinner drinks. Soft music would make it a more comfortable space. Room was comfortable and clean Very comfortable king bed, high quality sheets, pillows and doona. Decent sized room Not keen on shower over bath but we were provided with a clean non slip mat which made it easier.
Stayed in May 2024
Reviewed: 22 May 2024
Kate
United KingdomMattress on the soft and squishy side.
Favourite place to stay . Before and after journey. Fantastic breakfast. Good in room menu. See you soon.
Stayed in February 2024
Reviewed: 22 May 2024
Annette
UgandaI didn't get to enjoy breakfast I left early
The bad was really nice
Stayed in April 2024
Reviewed: 21 May 2024
Keshav
MauritiusWe had an express booking since our flight was delayed till the next day. Whilst the staff was charming on the front desk, it was disappointing to be checking into a dirty hotel room. The staff tried their best to immediately sort it out though and we obtained a different room. The facilities are great, especially the US 110V socket. The TV is not a smart one. There's only a youtube app in a hidden menu. We appreciated the hand soap and shower gel which was of great quality. The breakfast was filling and reached our expectations with their swift service.
Stayed in May 2024
Poços de Caldas, Brazil
Vouvray-sur-Loir, France
Birmingham, USA
Ayer Itam, Malaysia
Marbella, Spain
Split, Croatia
Anzère, Switzerland
Baku, Azerbaijan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content